Because the author turns a new retail industry, be in charge of the products plan of intelligent crate recently, be aimed at the equipment malfunction that intelligent hardware often produces, how to go for a short while the breakdown that monitoring produces to equipment hardware and software, it is a task that instantly author studies, how did the article build breakdown monitoring and warning system to undertake shallow analyse and discuss.
Intelligent crate has bigger distinction with general software, what software involves service application level only is alternant, and what intelligent crate involves software application already is alternant, what still involve hardware and software is alternant, accordingly the breakdown of intelligent crate and monitoring should compare common APP and system to want more complex, below with respect to breakdown monitoring and give an alarm relevant setting and knowledge make corresponding introduction.
1.What is breakdown?Baidu 100 divisions are as follows to the explanation of breakdown:
Breakdown is the condition that the system cannot execute formulary function. Normally, breakdown is to show the system is mid assign be no longer in force of yuan of function of parts of an apparatus and the incident that brings about aggravation of whole system function.
And to intelligent crate, breakdown is any meeting influence equipment namely the incident of regular sale, include the stoppage on hardware, also include the stoppage on software.
The breakdown on hardware includes: Lock breakdown, door breakdown, refrigeration breakdown, money way breakdown; And the breakdown on software includes: Cannot pay, software dead machine, Ka Bing, trade failure.The sort of breakdown is rife likely, can be in only to the product most when beginning a system to design, as far as possible the trouble with poor more adduce, made clear the sort of breakdown only, ability monitoring arrives these breakdown.
Why should we make breakdown monitoring and warning system then?
To intelligent crate, each operation needs to be in charge of rife equipment, and cannot defend momently by equipment, also cannot know equipment produced breakdown in time, because this breakdown monitoring and warning system will produce following value:
Seasonable sex: Learn machine error information automatically, pass breakdown information personnel of the operation below corresponding line, solve machine error for a short while, resume equipment sale; Profitability: Equipment malfunction cannot sale, meet those who drop device naturally trade the forehead, and accuse give an alarm through breakdown inspect, can the reduces operation loss of the oldest rate, raise a machine to trade the forehead, also created greater benefit for the company; At the same time breakdown monitoring and give an alarm also can gather much data information, the iteration that is a product and optimize provide strong support, promote the function of the product and experience. 2. The target of monitoring give an alarm and distinctionThe distinction of monitoring and give an alarm: Actually substantially the foundation that monitoring is give an alarm, possessed the information of monitoring only, ability appoints corresponding regulation and strategy to have report an emergency in the light of the information of monitoring. The information dispute Chang Quanhe of monitoring is miscellaneous, but for the user to accepting breakdown, miscellaneous the judgement that can disturb an user with complete information and decision-making, because this is only on monitoring information base, the information that singles out need give an alarm in the light of corresponding regular sieve will undertake touching amount to and be revealinged, the biggest efficiency mixes ability to resolve corresponding trouble well and truly.
The target of monitoring and give an alarm is consistent, namely:
Comprehensive: The range of monitoring and give an alarm, cover breakdown type more as far as possible seasonable: Data processing and sex of delivered effectiveness for a given period of time, reveal information of give an alarm quickly come out accurate: Assure the accuracy of monitoring and information of give an alarm, avoid to waste corresponding resource to solve wrong give an alarm. 2, how from 0 to 1 build breakdown monitoring and warning systemSince be from 0 to the system of 1, that natural and unavoidable meeting involves rife job to need to search. Survey of early days user, contest tastes survey and market background to want to understand.
User survey: Because the system is done,do not use to the product, because this must want understanding,this system uses the idea of the object. Be aimed at him company generally speaking the breakdown supervisory system of soft hardware, the person that gives company interior relevant department is used, because this user survey is photogenic right for the meeting is easier, the use convention that needs to know use boy or girl friend, breakdown type compares attention to what, as far as possible much collection breakdown type.
Contest tastes survey: Mix to new product generally speaking system, to avoid to step on hole fewerly, still need the product that exists on great experience market, include maturity and immature system to be able to consult, can produce a lot of inspiration.
Above 2 o'clock is to do this system to compare simple work, the following content involves the products plan program with breakdown monitoring and particular warning system.
1.The foundation of breakdown monitoring and warning systemWant to do the monitoring of breakdown above all, should understand and must be clear about how to go the pertinent information of supervisory equipment hardware and software, basically go through following means monitoring breakdown:
Hardware appears in the newspaper: When doing an intelligence crate above all, the machine that if be custom-built,turns, before the machine leaves factory, with respect to need on hardware bilateral agreement has been done what agreement and string together a mouth, right now need hardware and software product manager are discussed jointly, monitoring needs clearly with respect to need before leave factory what hardware breakdown, and for monitoring these breakdown, consequent need makes corresponding development on hardware. Say to want the temperature of monitoring machine for example, if the machine does not have those who report temperature to string together mouth and agreement, that we inevitable cannot monitoring arrives the breakdown with unusual temperature; Software buries a dot: Software buries a dot more involving go to front is alternant the monitoring of the page, say the hit of a certain pushbutton for example, of certain segment change rate, and after only these places bury a dot, our ability monitoring arrives these data, ability is judged whether software appears unusual with breakdown; Server and log appear in the newspaper: Server and log more it is to pass the means of tiring-room interface to undertake monitoring, say machine of delay of a certain interface erupts simultaneously high perhaps for example hang, after that the breakdown of the stage needs to had defined corresponding wrong code beforehand, through breakdown mistake the code comes monitoring breakdown information.Only above job is done after reaching the designated position, ability has the base of monitoring and give an alarm, do not have these information otherwise, method also is done not have to realize the monitoring of breakdown and give an alarm from the back.
2.The type of breakdown monitoringEarly days is when breakdown kind is less, it is to pass development code to define breakdown kind likely, but for follow-up system extend and compatibility, proposal or the means that configure through the page will realize breakdown type to define.
The breakdown kind that carries intelligent hardware below will to everybody define, the editor of breakdown type may involve a field to distinguish breakdown:
Breakdown Id: Breakdown Id is exclusive, every breakdown can report Id of a breakdown, through breakdown Id can decide every breakdown exclusively; Breakdown type: Breakdown type also can be founded from the definition through front page actually, can pass next pulling select breakdown kind directly here, if want to add breakdown type newly to be operated through new page; Breakdown name: Through breakdown Id cannot intuitionistic know every trouble, through the name very intuitionistic with clarity know every breakdown news; Breakdown grade: Breakdown grade is mixed to the strategy of breakdown give an alarm the editor is very useful, this field also is necessary; Recommend a solution: Recommending a solution is examined to corresponding carry dimension personnel, need to coach through this information carry dimension personnel goes resolving corresponding trouble to personnel of dimension of a few new use.Above field is right a breakdown most fundamental editor and definition, when reporting Id of a breakdown, can pull the other information that takes this trouble through breakdown Id. Different business is potential the definition field to breakdown is endless and same, need is made neatly according to business.
Mentioning like above paragraphs, breakdown monitoring and give an alarm are two different things, monitoring is an information that all reporting metropolis record comes down, so information is much and miscellaneous certainly, if these overmuch information are pushed give corresponding staff, that is probable it is the workload that raised an user to handle wrong message greatly, it is to need regulation and strategy to choose accurate breakdown information to undertake pushing sending so.
So what information do regulation of give an alarm and strategy contain? Simple and crude for, regulation of a give an alarm and politic need include the statistical target of give an alarm, give an alarm pushs the convergent regulation of sent condition, give an alarm.
Citing is as follows:
Say to be aimed at the give an alarm of network breakdown for example, corresponding monitoring for network speed, so found regulation of a give an alarm to need to define following information:
Name of give an alarm: Index of give an alarm of network breakdown give an alarm: Condition of network speed give an alarm: Network speed is less than 20kb/s statistic time: 30 minutes produce a number: 3So when some equipment the net appears in the newspaper inside 30 minutes fast be less than 20kb/s to be more than when be equal to 3 times, choose the personnel that sends correspondence through give an alarm with respect to need. Regulation of give an alarm also can be configured neatly through front page, malleability mixes the develop that this also improved a system greatly to use a sex extensively, follow-up data circumstance is revised and can in time increase regulation of corresponding give an alarm newly.
4.The means of breakdown give an alarm and channelPush to need when systematic monitoring when sending give an alarm message, through what channel is need pushed send give an alarm message? Here also involves a few content of survey of early days user, it is to need to pass the simplest, efficient channel to push certainly in sending carry dimension personnel the hand, basically the following means and channel undertake pushing sending give an alarm message:
System of tiring-room of give an alarm: Through data storehouse visible give an alarm and list of give an alarm are pushed send corresponding message. This kind of means is most news source of the foundation, but carry dimension personnel always opens tiring-room system impossibly to examine, because this kind of means is,compare inapplicable not efficient; Mail: The personnel of average use system is use computer likely, but for the user group to intelligent crate, they often do not rush about in the office fall at the line, if the mobile phone did not install mailbox APP, cannot learn information of give an alarm in time; Date of small letter public: It is very efficient that through small letter the pattern plate word of public date undertakes touching amounting to, use personnel can receive information of relevant give an alarm in time, and the pattern plate message of date of small letter public is free; APP pushs send: APP photograph relatively be being returned at tiring-room system is effective a lot of, push through APP message send the module of give an alarm with interior to undertake touching amounting to, because carry dimension personnel is used,basically be most is APP, need uses data of APP filling goods, inquiry to wait, carrying this kind so also is very feasible.Above listed a few kinds of main give an alarm to push sent kind and medium of communication, still include a few other way actually, say to nail a hammer for example group, small letter group, the short message, be pushed as to need through which kinds of means send give an alarm message, it is to need to decide according to business commonly, also not be to pass a kind of means to touch only certainly amount to. To assure the result of give an alarm, can a variety of means are pushed at the same time send, but the cost that early days also needs to balance development and accrual, choose difficulty of a kind of highest effect, development the smallest undertake touching amounting to.
3, breakdown monitoring and warning system summaryBreakdown monitoring and warning system actually opposite for still compare simple system, but if need from 0 arrive of 1 going building a such systems also is the circumstance with need more attention, as far as possible systematization, modular go designing a such systems.
Had done sufficient user survey, contest to taste survey and background analysis, dig the pain spot of the user and demand adequately, the program of a few systems of referenced maturity; Early days foundation needs to had been built, must build the system that good breakdown reports, go getting pertinent breakdown information to cannot do the give an alarm of breakdown without channel, of follow-up system building also is no use; The regulation of the definition of breakdown, give an alarm and strategy are the core of this system, need arranges summary breakdown type more as far as possible, cover many somes of fault, also need to adjust the regulation of breakdown give an alarm and strategy according to actual condition ceaselessly next, optimize the accuracy rate of iteration breakdown give an alarm. Through why be being planted channel is pushed send give an alarm message, also be to need to be used to according to the use of the user, the difficulty that combines development implementation and cost go thinking integratedly, necessary word can adopt a variety of means push send, amount to with raising breakdown to touch rate and solve effectiveness for a given period of time.Topic figure comes from Unsplash, be based on CC0 agreement.
