Announcement
A few days ago, many users point out, platform of the time-sharing car that rent " Beijing fish produces row " appeared " hole user " behavior, the search on the software that use a car is less than usable car, gold of application return a deposit fails time and again however, want to contact customer service to ask how the circumstance also is hit however be illogical phone. The reporter that Zhuo city life helps ever also had reported, beijing fish produces a customer service to broke couplet, cash pledge to be not retreated, wear below APP!
On April 12 afternoon, this company is located in seek by inquiry of reporter of new capital newspaper room hill Ou Zhixing on the west the office ground of the road, the staff member already came off work. Market of Fang Shan region superintends assistant director of institute of bureau fine countryside to express, investigation already intervened after receiving consumer to inform against and talked about company controller about.
User: Cash pledge cannot be retreated nobody receive customer service telephone call
Mr Chen tells a reporter, because give an urgent need, see roadside " Beijing fish produces row " after sharing electric car, downloaded to pay deposit of 500 yuan of cash with car software. According to platform regulation, the platform after if should retreat remand gold,need user returns a vehicle 15 days decides car does not have information of violate the rules and regulations can. Be in the 16th day after gone car then, mr Chen applies for gold of return a deposit, dan Chi did not get a response behindhand, dial 400 customer service unmanned also receive listen.
"Shop a few days ago moment I am apropos and transient previously their place that shares a car to center park, discover a car was done not have, look from APP, also cannot find spendable vehicle, my heart thinks, this affirmation is ' run road ' . " Mr Chen was found again on the net long for in suffering likewise " Beijing fish produces row " the user of gold of return a deposit, their some applied for gold of return a deposit from the beginning of the year but do not have Zhang up to now, besides the cash pledge of 500 yuan of money, somebody still is inside account store value a few differ to hundreds of yuan.
Besides Beijing, the user of Heibei much ground also says " Beijing fish produces row " platform is in break down condition. Ms. Liu tells a reporter she applies for refund already a month be not heard of any more, "I am to go to what Zhuo city is away on official business, the graph is convenient used, whose makings does not connect customer service now, gold of online application return a deposit shows forever ' the refund that you apply for fails ' . Gold of online application return a deposit shows forever ' the refund that you apply for fails ' ..
Reporter of new capital newspaper is dialed for many times " Beijing fish produces row " official customer service 400 phones, unmanned from beginning to end receive listen. Examine information according to weather eye, the place when the reporter dialed registration book of limited company of science and technology of fish of Beijing little capital again uses telephone number, the accused knows " already closed machine " .
17 when 30 minutes of or so reporters will to this company be located in Fang Shan the office ground of the road nods Ou Zhixing on the west, sticking " business hours is 10: 00~17: 00 " lock of vitreous door lock, office sky does not have one person, but the things such as indoor desk, computer, file and the personal articles for use of many staff members are put in order. The controller of property of block of flats that this office spot is in affirms to the reporter, limited company of science and technology of fish of Beijing little capital is doing business normally in, the staff member goes to work normally.
City inspect bureau: Intervening investigation already talked about chief about
Market of Fang Shan region superintended new capital of reply of Liu Jiangtao of assistant director of institute of bureau fine countryside to sign up for a reporter to say on April 12, consumer already was received to complain before, superintend a limited company of science and technology of fish of little to Beijing capital to managed a place to undertake checking, talk about chief about. Chief says at present company database password is revised by person ill will, cannot login, cause user data to cannot be checked, seeking now settle way, after waiting for company data to restore, will give to customer deposit return.
Liu Jiangtao expresses, afore-mentioned company controller still were offerred " cash pledge returned detailed list March " , detailed list shows come to returned customer deposit in all on March 29 from March 1 deposit of more than 600 customer. Current, superintendency bureau of market of Fang Shan region is being handled actively lawfully in.
Company: Tiring-room code is changed will as soon as possible repair
Late on April 12, new capital of reply of manager of king of limited company of science and technology of fish of Beijing little capital signs up for a reporter to say, company from about the beginning of the year begins to be in Heibei and other places of city of easy county, Zhuo, Huang Hua appears charge picket is destroyed by ill will, tear open outfit, car is rented even by the user company without reason is sequestered, the system after bringing about car to do not have report gets offline automatically, bring about an user cannot online see usable car, "We called the police in each district, but the outcome is not ideal. But the outcome is not ideal..
King manager explains to the reporter, more and more users come to ask for cash pledge, bring about do not have a law in the customer service branch of Zhuo city originally normal operation, because this appears,customer service phone calls the current situation that be illogical. He is affirmatory, the company had set customer service in Beijing office ground, the plan renews a telephone call in succession next week expedite.
★
Help 1, you can pay close attention to " Zhuo state wide report " date of small letter public, click lower part [news explodes makings] - [explode makings] undertake leaving a message exploding expecting. 2, " help " sunshine serves the line on platform!
Center of new media of broadcasting television desk of Zhuo state city
Supervise the manufacture of: Wang Jinwei
