On April 11, "Run quickly woman's bicycle advocate complain tearfully thought fors the time being " video circulates on the network hind, cause public opinion attention quickly. In video, one woman states she is in the star of Xi'an benefit runs quickly 4S inn head pay 20 much, bought to run quickly car. Expect, new car has not opened courtyard of inn giving 4S, with respect to discovery car engine is put in leakage oily problem. After this, she is communicated with 4S inn for many times solve, be informed however cannot refund also cannot transfer, can according to " car 3 packets of policy " change engine.
Official bulletin: Enjoin retreat car refund as soon as possible
The bulletin says, cause attention " some lady is bought run quickly the car consumes dispute " be related, the reporter interviews market of new and high region to superintend a branch, understanding concerns working progress situation to this branch. Current, superintendency department of market of new and high region asks " the star of benefit " 4s inn continues to strengthen communicate solve complain a problem. The appeal toing that puts forward newly to consumer after investigation of evidence of sue for peace is checked, depend on lawfully compasses make just processing, the legitimate rights and interests of cogent protection consumer, build favorable battalion business environment hard.
Mention in the bulletin, inn square controller makes known his position to be willing instantly the refund, corresponding law responsibility after assuming the market to superintend sectional investigation to check, some lady thanks the market to superintend the support of the person that sectional offset is expended, but cannot accept inn square refund at present, the according to after and be willing accepting investigation to check changes about the regulation engine, or the result ↓ ↓ of car of exchange a purchase
Woman's bicycle advocate put forward to appealed to at 8 o'clock before this beg
On April 13 morning, run quickly woman's bicycle Ms. Zhu Mou is accompanied in the person such as its husband below, the market of the seat of astral 4S inn that comes to Xi'an benefit superintends a branch, referred formal written complain material and conveyed appeal to accordingly beg.
Her appeal to beg include:
1. investigates history of this car vehicle, the requirement is witting this car comes to inn the fundamental condition during the sale;
Examination of 2. car PDI is true, does examination staff have without aptitude? What inspection was made again during paying to shifted a car on March 27 on March 22, examine an issue, does examination staff have without aptitude?
3. undertakes detecting to car without the tripartite of any interests, if be quality problem, compensate for lawfully, if be 3 packets of problems, also be willing to accept.
4. investigated 4S inn to whether violate right of know the inside story in selling a process, whether to have compulsive consumption, is the financial service fee of collection reasonable? Ask whether investigation is put in illegal behavior. Passivity of how many consumer is consumed every year?
Examination of PDI of traffic of industry of 5. normative automobile and from quality of personnel of course of study;
6. runs quickly the government should apologize formally to and the circumstance explains;
7. is right of individual spirit respect damage offer compensation;
8. sells the random elephant of the respect to have repair to automobile industry, safeguard consumer to close right increase.
Run quickly apology: The westerly before already appointing working party installs investigation
On April 13 17 when 44 minutes, beijing plum Sai Desi - run quickly sale service limited company passes its Guan Wei " run quickly woman's bicycle advocate complain tearfully thought fors the time being " be related issues statement first, how does the westerly before saying to already appointed working party launch investigation.
