Recently, run quickly car engine leaks oily incident ferments continuously. (news link: Run quickly leakage oily incident upgrades! Car advocate of doubt 15 thousand " does finance serve cost " be what after all? Insider explodes one fierce makings. . . )
This incident pulls out turnip belt gives mashed vegetable or fruit, it is difficult that drag in gives consumer dimension to counterpoise, 4S inn is suspected of collecting fees in disorder, car product quality waits a lot of problem a moment, caused public opinion to pay close attention to extensively. (news link: Does 4S inn think money thinks mad? ! CCTV exposes to the sun again inside story of a plot: Cost of delivery of cargo from storage, carry fare, decorate to expend... do not pay fee? The car rises in price! )
Be in this afternoon, run quickly issue announcement: The astral 4S inn that suspends Xi'an benefit sells operation.
Be in just, the silver-colored meeting that keep watch is newest response: Agency is not gotten with " the name that provides financial service for car banking firm " collection charge.
Through the successional exposure recently, the phenomenon with consumer dimension difficult advantageous position, not infrequent. The car besides this Xi'an advocate, much ground runs quickly car advocate the predicament with also be immersed in dimension to counterpoise difficult...
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Many run quickly car advocate dimension authority does not have fruit consumer dimension authority road is boundless
Run quickly car advocate 4 years dimension authority is not had up to now if really
Mr Zhang of Zhejiang peaceful wave was in in March 2015 star of peaceful wave benefit runs quickly 4S parlor entire section bought to run quickly S320L is luxurious edition car, but take a car,with respect to discovery before long the car cannot be started.
Consumer Mr Zhang: 4S inn considers as car software to want to upgrade afresh at that time, the ability that I say to the car is bought newly two months are about to upgrade, he says we are professional, you should listen to us.
Car upgrades the problem is increasing however, mr Zhang took out several Zhang Weixiu records to the reporter, include car engine to cannot be started, chassis ooze is oily, the maintenance such as rear wheel embryo adds up to 12 quality problem. To this, mr Zhang thinks car is put in quality problem, car of requirement exchange a purchase, but 4S inn puts forward to be tried with two handcart are counter-purchased or be being used,try drive the plan that replaces inside, mr Zhang is dissatisfactory, begin dimension to counterpoise now already 4 years, the problem of Mr Zhang still was not solved.
Consumer Mr Zhang: Not only after the car was bought, cannot use, return be deceived, got skinful air, go all the way all the way feel sad.
Run quickly manufacturer of inn of 4S of car spontaneous combustion is mutual shuffle is protracted
The consumer with experience dimension difficult advantageous position is more than one person of Mr Zhang.
This year Feburary 2, mr Chen of Guizhou Guiyang risks Bai Yan suddenly in the car in road going to work, he is urgent jockey after getting off, the car begins spontaneous combustion, traffic management department gave out that day circumstance instruction card shows car to did not produce collision with any car or fixity, it is spontaneous combustion certainly.
4S inn finds Beijing to run quickly the branch after carry out comes after appraisal, did not give Mr Chen appraisal the result all the time however, not only such, still ask Mr Chen seeks appraisal of tripartite orgnaization afresh. Run quickly later the personnel after manufacturer will undertake the carry out of appraisal leaked an information to him.
Beijing runs quickly staff member of the appraisal after carry out: Appraisal comes out, if responsibility won't give you survey report for certain in manufacturer, talked things over with you for certain.
But under Mr Chen can to forensic to lodge a complaint.
Consumer Mr Chen: What their acting lawyer says is this car has the certificate of approval that leave factory, had proved this car is nonexistent quality problem. This is robber logic simply.
Run quickly superintendency branch of car spontaneous combustion investigates a car twice advocate did not get a result however
Of spontaneous combustion run quickly the car is not an exemple.
The land gentleman of Shanghai bought 2011 run quickly car, was in in June 2018 oneself garage spontaneous combustion, the result that fire control branch decides is accumulator breakdown causes spontaneous combustion.
Land gentleman thinks according to international convention, run quickly should compensate for to be the same as a new car, but at present 4S inn compensates for his of the same age only the price of two handcart, communicate for many times superintend total bureau to mention to the market without gentleman of the land after fruit application, whether is the requirement put in blemish to launch investigation to Benz, superintendency branch replies twice he has begun to investigate, but he still did not receive findings up to now.
Consumer land gentleman: Half an year went, investigation does not have a result.
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Expert: Can adopt 5 approaches rational thought fors the time being
If encounter similar problem, after all this how does effective thought for the time being? Does consumer thought for the time being why so difficult? How does the market superintend a branch to should solve these problems again?
Legal expert introduces, if come up against woman's bicycle advocate similar problem, the settlement that can adopt the way has 5, it is respectively talk things over with agency, appeal to consumer society, to the market superintendency branch is informed against, offer arbitral application to arbitral mechanism, put forward to sue to the court. In the meantime, to the car this kind is able to bear or endure things, quote responsibility is in businessman one party.
Rights and interests of consumer of Chinese law society protects river of Chen Yin of law seminar deputy secretary-general: In new 2014 castigatory " disappear law " inside specific provision, like the car this is planted durable goods, if it is in,the flaw appeared in 6 months, and both sides produced issue, should assume the responsibility of this kind of quote by the businessman.
Having so a lot of way, why can the thing still evolve so far?
University of Chinese politics and law spreads a standard Zhu Wei of research center vice director: If disappear assist if industrial and commercial perhaps management department intervenes as early as possible, the business cannot grow the likelihood today, it is channel likely not expedite.
Partner of office of Beijing Yue Cheng's attorney hill of high mountain : The reporter can discover, consumer can discover, why cannot you discover this kind of circumstance? Should strict set according to law, will fulfil your obligation according to your limits of one's functions and powers, in if the executive authority can come in time,participating in its, perhaps say to intervene, at least won't recurrent other this kind of phenomenon with more abominable or rational dispute appears.
The expert thinks, woman's bicycle advocate what thought fors the time being is difficult, report gives issue of existence of two responsibility main body, one is car dealer, one is market superintendency department. To car dealer, consumer has judicatory weak power, the likelihood because by force of economy, time, obtain evidence the problem such as cost, and must abandon dimension advantageous position. Should increase penalize strength, the person that let break the law truly feels painful, such businessman ability respect consumer rights and interests truly.
Beijing business economy learns standing vice-chairman to bilk this world: Encroach concerned legal laws and regulations to ought to be perfected further to consumer right, ought to increase strength to such later compensation loss of consumer tort especially.
That is to say once damaged consumer rights and interests, so the businessman's consequence is serious, he felt the businessman below this kind of circumstance to ache, he is the issue that more can careful ground is handling consumer rights and interests.
The expert thinks, the market superintends a branch to want to serve as actively, cogent play superintends action, uphold market order. Receive after complaining, want to handle an issue in time, response consumer is deeply concerned. To dimension authority way, expert proposal is due program of a batch processing.
University of Chinese politics and law spreads a standard Zhu Wei of research center vice director: Want to accomplish common people to be complained, batch processing always can be solved from the back, one-stop office, one-stop solve, have a such powerful backup force, have the penalty of this kind of a huge sum again, such thing will be less and less after I feel.
Partner of office of Beijing Yue Cheng's attorney hill of high mountain : Be in charge of a branch is can a these in time corresponding judicatory are dynamic can in time put together rises, perhaps say concentration rises to undertake make public and be announcinged to social community, will tell to consumer also is one kind reminds.
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American automobile industry " citric law " the manufacturer is accountability redemptive " citric " car
Difficulty of protection of consumer rights and interests is quite much, so is the developed country is protected to the rights and interests of consumer how do? Chen Yijia of Reuter news analyst undertook analytic ↓ ↓ ↓
On governmental level, commission of American federal trade installed consumer to protect the office, will protect consumer interest. At the same time every city also has respective consumer rights and interests to protect an orgnaization, protect the rights and interests of consumer.
In the United States in the light of automobile industry a lot of cities have so called citric way, protect the consumer of the car technically, basically be to be inside proper time, the manufacturer does not have method maintenance, also think this car is " citric " , namely incomplete defective goods, the manufacturer is accountability will " citric " the car is redemptive.
Consumer has dominant effect in the process that whole dimension fors the time being, consumer him need discovers quality problem, oneself put forward, undertake thought fors the time being, still be with the car exemple, after encountering a problem, consumer above all to manufacturer, sale door inn undertakes complaining, if inextricability, complain to different government orgnaization with respect to problem attribute.
Main problem has 4 kinds: The first kind is misdirect sex advertisement, the 2nd it is to buy the financial problem related the car, the 3rd it is to guarantee problem, the 4th it is automobile safety problem. Have different orgnaization government. General these orgnaizations can undertake investigating obtaining evidence, if have illegal action, will undertake prosecution to enterprise or individual, rely on adjudication result of the court, undertake condemnatory. If these do not solve a problem, consumer still can put forward to sue, collective perhaps lawsuit, want finally to adjudicate on through the court, perhaps mediate outside front courtyard.
Of the United States small court, it is the issue that hears this respect for the most part. And the contract that a lot of cars sell now, can increase so called mandatory arbitral clause, this must solve a problem with respect to the requirement through the arbitration, and consumer cannot raise charge in the court. The arbitration is relatively cheap, and without a:appellant opportunity, be regarded to be to be helpful for car manufacturer and sale so square.
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The silver-colored meeting that keep watch is newest response:
Agency is not gotten with " for car banking firm
The name that provides financial service " collection charge
Just, reporter of CCTV finance and economics understands from the silver-colored meeting that keep watch, run quickly to the near future woman's bicycle advocate by collection " finance serves cost " problem, chinese silver protects inspect to already can ask Beijing silver protects inspect bureau to launch investigation to Benz banking firm, at present investigation is undertaking in.
Chinese silver keeps watch Pang Xuefeng of vice director of superintendency department of orgnaization of finance of bank of can other blame expresses, we already asked whether Benz banking firm exists to its agency inside countrywide limits similar break the law violate compasses collect fees the problem undertakes discharging checking, strengthen the management to agency further, the nominal collection charge that requirement dealer must not think car banking firm offers finance to serve, cogent protection consumer closes right increase.
The silver-colored meeting that keep watch reiterates again, charge of the collection when car banking firm is providing a service ought to be abided by strictly state law, code, regulations and about superintendency regulation, follow the principle of open, fair, honest, credence, should be in of all kinds and relevant business place is marked net of official of the position, company fair show collect fees project and standard, accept a society actively to supervise.
