The star of Xi'an benefit runs quickly woman's bicycle advocate dimension authority incident reconciles with both sides come to an end, but the each district car that causes from this advocate dimension authority incident emerges in endlessly, each district superintends a branch to also begin to launch superintendency operation to car dealer domain. Chinese steam wagon flow connects association to was rolled out in its government small letter on April 19 about " car dealer collection serves cost " special subject research, connect show one's colors of view of Wu Feng of expert of association committee of experts, lawyer through Chinese steam wagon flow: Car dealer provides equal in value and paid service to consumer, collection service fee closes affection, reasonable, lawful, but must comply with law, sincere letter is managed, plain code marks a price.
Xi'an runs quickly woman's bicycle advocate in dimension authority incident, original classics talks things over for many times, the solution of 4S inn from refund, transfer turn into according to " 3 packets " policy changes freely engine, cannot transfer quite, remove a car.
At present the car dimension authority of consumer complains concentration to serve cost and car in collection car finance 3 packets applicable condition on problem of these two focuses, the view of each district and way are endless also and same, this let the public generate a series of question, car finance serves cost after all whether collection, whether to exist con? How does consumer enjoy a car 3 packets of services?
Disappear assist domain expert expresses to the reporter, if 4S inn did not provide relevant service and fee of collection banking service is not had at the law according to; The car sets 3 packets should comply with new edition " consumer rights and interests protects a law " relevant provision: Retreat first change again repair finally.
The car complains each district big range to erupt
Xi'an runs quickly woman's bicycle advocate after dimension authority incident happens, cause series chain to complain. Have more than 100 cars advocate the star of the Xi'an benefit that heads for experience thing, the requirement returns the finance when once buying a car to serve cost. Present staff member expresses to be able to settle this matter, have no newest progress at present nevertheless.
Not only such, still have many car advocate " follow the lead of " Xi'an runs quickly woman's bicycle advocate, sit in authority of the dimension on car engine lid. On April 16, sichuan Chengdu runs quickly car advocate complained its to buy 3 years, travel of 60 thousand much kilometer run quickly C200L " engine flee in terrorfry in deep fat or oil " . This car advocate a month just has been done in the 4S store that buys a car maintain, material shows maintain around engine condition all normal. With 4S inn talks things over to do not have progress all the time after the accident, till bilateral on April 16 ability is reached,seal up for keeping the car, plan that seeks tripartite orgnaization to detect.
Media reported on April 17, gansu Province Lanzhou is quiet the star of the Lanzhou of the area runs quickly in 4S inn, a woman's bicycle advocate " woman's bicycle of Xi'an of follow the lead of advocate " also sit in authority of the dimension on engine lid. This woman's bicycle advocate after saying to shift a car, leave do not give 2 kilometers, safe gasbag calls the police, seek advice from sale the accused to know car to be no problem for a short while. But saw a few days ago have other run quickly S class car advocate reflective safety gasbag is unusual call the police, after seeking advice again, be informed again car has a problem. This woman's bicycle advocate still think 4S inn exists when signing a contract with its con, buy a car actual amount is 1.142 million yuan, but 4S inn offers purchasing tax bill is 1.132 million yuan, what fee of service of 3000 yuan of services offers is 2750 yuan purchase tax bill. As we have learned, the star of Lanzhou runs quickly 4S inn was mixed 2015 2016 in succession because of " other contract violates act " , " the behavior of rights and interests of consumer of other enroach on " punishment of management board be supervisoried by market of Lanzhou city quiet district.
Before this, the star of Zhengzhou runs quickly 4S inn also appeared car advocate thought fors the time being. Car advocate flower 400 thousand buy run quickly car, carry a car to be less than 24 hours, the steering wheel in travel helps power system abrupt invalidation, car of requirement exchange a purchase, and 4S inn puts forward to change fittings to solve. Coordinate in public opinion pressure and industrial and commercial branch below, the star of Zhengzhou runs quickly on April 15 afternoon 4S inn just returns this vehicle instantly advocate whole vehicle section.
The car finance that the controversy did not stop serves cost
Fee of car banking service runs quickly in this dimension is introduced to in authority incident where the wind and the waves are highest, the processing way of each district is endless also and same, appear from this fee of car banking service is put after all nonexistent con, oppugn collection finance to serve the lawful sex of cost even.
Door of Hefei town The Ministry of Commerce and Industry announces case one case this year, hefei connects car of source abundant cropland to sell service limited company to be in 2017 during 1-6 month, through " abundant cropland finance " mortgage loan to sell a car 100, to finance of 100 consumer collection the service expends amount four hundred and seventeen thousand four hundred yuan. Through investigation, superintendency branch thinks this 4S inn violates collection finance to serve cost to encroach consumer rights and interests, confiscated illegal earning more than yuan 330 thousand, fine 430 thousand yuan. 4S inn refuses to obey punishment, for two times lawsuit all is rejected by the court.
On April 17, when the message says Shaanxi market supervises phone of management board customer service to return finance to serve cost issue in the answer, say " but at any time refund, do not be restricted brand " . Supervisory management board of market of province of very fast Shaanxi gives external deny, express to had not released this kind of information through official channel, to the car sale domain finance serves the problem of cost, concerned branch still is in investigation.
Silver-colored inspect already can ask Beijing silver protects superintendency bureau to Meisaidesi - whether does Benz banking limited company exist to violate compasses collection finance to serve the problem such as cost to launch investigation through agency, take necessary superintendency step lawfully according to investigating a case, cogent the legitimate rights and interests that defends financial consumer. As we have learned, in " Chinese silver-colored inspect is met about orgnaization of punish banking finance non-standard management announcement " middle finger gives banking finance orgnaization to must not rent the plane that extends to borrow money or offer financing with other way, requirement client is accepted unreasonable intermediate business or other finance serve and collection charge; Banking finance orgnaization should assume what arise in service of loan business etc to fulfil one's duty lawfully the relevant cost such as estimate of judge of investigation, detain, must not will run cost with client of charge form impute to.
Nevertheless chamber of commerce of car of countrywide business association is in after be being communicated adequately with legal expert, relevant section, make clear, car dealer collection serves cost not to break the law. Chinese consumer society is being driven it is difficult to solve a car to consume dimension to counterpoise express on the informal discussion, car finance serves Fei Yingming code to mark a price, put an end to trade compulsively wait for illegal behavior. In addition, legal orgnaization analysis says the court adjudicates poundage of loan of supportive agency collection, the court thinks in the court decision, "Be based on the service that entrusts service agreement collection poundage of cost, loan is lawful. Do not form con. If those who have loan poundage already is make clear on sheet of client close an account, and the client signs affirm, can collection. Can collection..
In " car sale runs way " in also allow poundage of agency collection loan, but requirement agency needs bright show rate. In other words agency need tells customer ahead of schedule, open bill, cannot turn loan business by force at the same time, the customer that cannot lead can entire section to buy a car chooses instalment, the consumer that should borrow money for real need provides the service of high quality.
Current association was in Chinese car on April 19 its government small letter is rolled out about " car dealer collection serves cost " special subject research, connect show one's colors of view of Wu Feng of expert of association committee of experts, lawyer through Chinese steam wagon flow: Car dealer provides equal in value and paid service to consumer, collection service fee closes affection, reasonable, lawful, but must comply with law, sincere letter is managed, plain code marks a price.
Courtyard of law of Chinese people university teachs Liu Jun sea to express to the reporter, he thinks offers finance to who serve to collect fees, service of banking of 4S inn collection expends a frame-up character to be not arranged. "When car 4S inn is offerring finance to serve for consumer, the right of know the inside story that needs to value customer adequately, own option, fairness trades authority. If conceal the fact, rights and interests that does not value customer, unidentified assure to know, for collection the service expends misdirect consumer, serious person be suspected of con. " he says, if 4S inn did not announce collection finance to serve the message of cost according to the facts with consumer, or hid the fact, bring about consumer to be immersed in wrong understanding, and consumer was based on this kind of wrong understanding to pay finance service fee, and if going up objectively to did not enjoy relevant finance to serve, formed con, enjoy one compensate the compensation of 3. But this a series of returning need consumer quote will prove.
Car 3 packets law is awkward
Xi'an runs quickly woman's bicycle advocate in dimension authority incident, original classics talks things over for many times, the solution of 4S inn from refund, transfer turn into what according to the car 3 packets of policy set is free change engine, cannot transfer directly, remove a car. Cause woman's bicycle from this advocate resent strongly and thought fors the time being. "At present 3 packets of regulations and consumer rights and interests protect the car the law is existing to conflict, the biggest conflict depends on according to the car 3 packets set is the pawn that write a word, those who do not repair transfer again, those who cannot change remove a car again. And according to new edition " consumer rights and interests protects a law " regulation, it is the pawn that retreat a word, the in principle that can retreat is to return money, include a car, those who cannot retreat give again change, cannot trade a vehicle once more in order to repair. " Liu Jun sea expresses, "New edition " consumer rights and interests protects a law " after coming on stage, regulation party has special provision additionally or perhaps agree besides law beyond, in principle is in 7 since the day that goods receives in the day, consumer can ask to return money, include to remove a car, commodity also includes movables praedial etc. Commodity also includes movables praedial etc..
Actually, according to expert viewpoint, even if have a car 3 packets of regulations, also should abide by new " consumer rights and interests protects a law " .
Liu Jun sea thinks, "Car 3 packets content everything answers with " consumer rights and interests protects a law " it is the 24th times accurate, consumer of occurrence quality blemish can choose to remove a car, retreat a car to won't do not to have a condition to cannot remove of the contract can transfer and build a car. " in addition, it is reported is new " consumer rights and interests protects a law " regulation, the flaw discovers inside 6 months since the day that consumer accepts commodity to perhaps serve oneself, produce controversy, assume the quote responsibility of concerned flaw by operator, consumer discharged the obstacle of quote.
The market superintends the skill punish that consumes a domain to the car
On April 16, supervisory management board of Shaanxi province market allots " consume a domain about developing a car special execute the law the announcement of the action " , the orgnaization such as requirement market supervisory management board energetically chaos of domain of normative car consumption is resembled, complete province begins a car to consume a domain special execute the law the action, heavy enumeration place is suspected of con consumption, mandatory 6 kinds of illegal behavior such as consumption, by a definite date two months. Specific item includes to investigate con consumption behavior, mandatory bribery of consumptive behavior, commerce, use behavior of information of individual of consumer of behavior of rights and interests of consumer of format clause enroach on, enroach on and consumer of other enroach on the illegal behavior of legitimate rights and interests.
In addition, chamber of commerce of dealer of Shenzhen city car allots begin check what from correct sincere letter runs company of farther normative member to inform a book oneself, all company of each car dealer is right before asking to be by the month management sexual behavior undertakes always having collecting fees fair show not clear, level unidentified, product information content of ambiguous, service is opaque etc relevant violate compasses condition, must deadline gives inside this month correct. If check existence breaks the law,violate compasses act, need a finance that violates plan earnings to serve cost sum to hand over not only come, be faced with a huge sum of industrial and commercial service possibly still to fine, at the same time revenue also can undertake according to legal laws and regulations the amerce of dodge a tax is handled stealing.
On April 19, combination of committee of consumer of province of supervisory management board of Guangdong province market, Guangdong talks about more than 30 dimensions and influence about bigger car dealer delegate, ask to be managed strictly lawfully, stand fast legal bottom line.
The personage inside course of study thinks, the superintendency of car dealer domain, picket acts or extend to the whole nation.
