[honour board businessman] vacant
2019 first quarter, restful bank is solved rate more than 80% , circumstance of integrated complaint handling line banking the first, but because credit card professional work is similar those who be immersed in an industry to exist generally at present is undeserved urge control a problem, do not judge for honour board businessman. Expect restful bank is made to this optimize!
[businessman of black a list of names posted up]
Traffic bank
Complain a quantity 1037 solve a quantity 49 are solved rate 4.7%
Enrol merchant bank
Complain a quantity 540 solve a quantity 24 are solved rate 4.4%
first quarter, traffic bank is in get together complain platform to go up to in all 1037 are complained effectively, 17.3% what occupy an industry to complain gross. , it is 1.7 times what rank second riverside to send a bank, it is 1.9 times what rank tertiary to enrol merchant bank. And solve rate only 4.7% , help small industry badly average level. In be being complained related, involve " urge close " of key word complain have 587, 56.7% what occupy gross.
The report of newspaper of business of the Yangtse River on April 8 (Http://www.changjiangtimes.com/2019/04/593990.html) middle finger goes out, traffic bank credit card year add 9.12 million pieces, increment is not added qualitative, force is urged close first what complain rate house banking; Give out up to this report, reporter of newspaper of business of the Yangtse River was not received meet the formal response of travel.
Enrol merchant bank have 540 to be complained effectively in all first quarter, among them 24 are complained solve, complain solve rate 4.4% . In be being complained related, involve " urge close " of key word complain have 313, occupy its to complain gross 58% .
The report of times of an ancient name for China on March 2 (Http://www.chinatimes.net.cn/article/84395.html) middle finger goes out, rate of break a contact of accumulative total of pool of asset of action travel half an year comes from 1.9% litres 4.25% ; Ask about to times of an ancient name for China get together complain what platform user complains to press the issue that receive by force, action travel response expresses to urge receive a process to close legally compasses. But on numerous complain a case, not to get together complain feedback to check a result.
Accordingly, afterwards brings into 2018 year banking after businessman of black a list of names posted up, hand in travel, action travel to be brought into again get together complain 2019 banking is black first quarter businessman of a list of names posted up.
2019 banking complains a circumstance first quarter
2019 first quarter, 21CN gets together complain accept countrywide consumer to complain a quantity effectively to banking in all 6011, among them 1867 are obtained solve, solve rate 31.1% .
From complain monthly trend to look, complained a quantity in March most, amount to 2620.
From complain problem type to look, undeserved urge close, unidentified discount the problem such as the paragraph, be first quarter of banking basically complain a problem.
This second industry complains pop chart, complain solve rate ≥ the businessman of 80% has:
Bank of commercial bank of country of bank of Jilin bank, 100 million couplet, Zhengzhou bank, Shenzhen, Dongguan, Guangzhou bank, restful bank.
This second industry complains pop chart, businessman of a list of names posted up presses on complain quantity sort to be:
Traffic bank, riverside sends a bank, enrol merchant bank, the bank is believed in, restful bank, wide hair bank, build a bank, industrial and commercial bank, start trade bank, smooth big bank, agricultural bank, bank of the people's livelihood, bank of China, bank of an ancient name for China, small numerous bank, mail store bank, network merchant bank, new network bank, shanghai bank, lukewarm state bank, bank of merchant of short for Zhejiang Province, guangzhou bank, harbin bank, constant abundant bank, nanjing bank, jiangsu bank, jincheng bank, bank of the another name for Guangdong Province austral Guangdong, include merchant bank, east Asia bank, bohai Sea bank, collect abundant bank, bank of Guangzhou farming merchant, chinese mouth bank, beijing bank, wei lane bank, numerous country bank, be filled with fortune to sell a bank continuously more, central Plains bank, jilin bank, chongqing bank, broken bits makes a bank, bank of Beijing farming merchant, spend banner bank, xi'an bank, heibei bank, badge merchant bank, langfang bank, bank of 100 million couplet, chengdu bank, bank of Tianjin farming merchant, advance merchant bank, bank of stone mouth hill, china embellish bank, the Raoyin on Jiangxi goes, china start a bank, urumqi bank, shaanxi farming is believed, dragon river bank, hangzhou combines a bank, bank of Tianjin gold city, changsha bank, chongqing enrichs the people bank, guiyang bank, bank of Shanghai farming merchant, appropriate guest city commercial bank, zhengzhou bank, jiangxi bank, violet gold farming merchant bank, bank of Hua Rongxiang river, shenzhen country commercial bank, hangzhou bank, agency of Yunnan country credit, dongguan bank, bank of rich another name for Yunnan Province, chang'an bank, peaceful wave bank, lanzhou bank, bank of Chongqing farming merchant, long control a bank
