Even if heavy pound new car gathers together the Shanghai car that appear is exhibited, also fail to offset the heat with hard to car dimension authority people is discussed. Although consumer and agency, car produces an enterprise to had reconciled, but the video that that paragraph of consumer that causes countrywide netizen attention takes in problem of quality of new car of the complain tearfully on engine lid to be solved hard, let countless consumer hearts have relative relative Yan not only, more be in torturous the conscience of each car company: How should face after all, is response consumer right of new car quality complain? How to do ability to solve the problem of consumer in time after all? Ability of what kind of measure should publish to ensure the rights and interests of consumer truly after all?
Somebody is thinking, somebody already was acting. On April 24, east wind day is produced release announcement to say external, upgrade in the round " 3 packets " policy, lower policy threshold, let consumer set his mind at to buy a car to reach with the car, absolve trouble back at home. According to policy detailed rules, from April 24, 2019 - on December 31, 2019, every buys east wind day to produce is product of family expenses car completely (contain road to amount to) , all can be in original " 3 packets " on the foundation of policy, additional enjoy " 7 days are protected character change new " reach " head, 2 protect do not suffer be restricted " service.
Car product complains the heavy disaster area that is domain of our country consumption all the time, be in active " 3 packets " in code, "Car of exchange a purchase " of the condition reach relatively slashing. And east wind day produces this to be in country " 3 packets " besides policy of car of exchange a purchase, make " 7 days are protected character change new " acceptance, whether is the act of first such beginnings met by the follow the lead of inside course of study? And of this kind of strategy carry out, after all whether Where is the legitimate rights and interests of the consumer in ensuring the market truly?
New politics comparative and active " 3 packets " devoid sincerity
Recently, a series of dimension authority event that make bubbling with noise inside steam rim, the concern that gives consumer and car agency brought delicate change. Produce business as the car, how should let consumer reliance? Today, east wind day is produced stepped one pace ahead. Be in active " 3 packets " in code, "Car of exchange a purchase " of the condition reach relatively strict, and east wind day produces this to be in country " 3 packets " besides policy of car of exchange a purchase, make " 7 days are protected character change new " acceptance, raise the quota has an article, affirmatory client car is being bought inside 7 days (it is with bill date accurate) , the main component inside national level limits appears specific character issue, all can apply for to change freely with model, with the level, new car that is the same as color.
This " change new " regulation looks seem the idea that is full of Huimin, asing if is the name that produces with east wind day before skill gives had not gone out to come with respect to the incident of leakage oil bang. But take a country again in light of 3 packets of policy: Since the day that the person that product of family expenses car is sold oneself opens the bill that buy a car inside 60 days or travel course of development in 3000 kilometers (allow with be to person first) , product of family expenses car appears change invalidation of systematic invalidation, braking system all, automobile body to craze or fuel leak, consumer preference changes product of family expenses car or return money, the person that sell ought to be in charge of changing freely or return money.
What we compare east wind day to produce is new politics can see with 3 packets of existing policy, what east wind day produces is free change date has 7 days only, and national policy is to be in 60 days or inside course of development of 3000 kilometers travel change freely or return money. Such word, east wind day produces change does policy have to the meaning of consumer how old put is there doubt? Apparent, east wind day is produced in new politics in 7 days of when give specific time are real too short, much place regulation is less than a country 3 packets of regulations; Exclusive advantage estimation is 3 packets of regulations build the nation only, exchange gift 2 times but exchange a purchase, and east wind day is produced is change directly inside 7 days.
In addition, 7 days of bags trade the customer to buying goods is safeguard of one great service, however these consumer also have worry: Where is the goods that is before can be oneself bought, come down by exchange a purchase? If according to before case, main component is bad inside formulary time can be maintained or change, and achieve return car, transferring case less, even if spent car expiration period, car also has devalued mostly, make sell when two handcart after repair, the person that is willing to buy also can be accepted. And produce in day of this east wind " new politics " later, face logarithm measures numerous mere start off 7 days by the new car of go back, is east wind day produced how will be handled? This problem is worth us to take seriously very actually, but go up in announcement, east wind day is produced did not undertake demonstrative to this problem.
And this anew politics also with active " 3 packets " policy conflicts somewhat in be operated actually, if consumer is in the 10th day after make out an invoice, and how should breakdown of new car of the discovery below the case that didn't travel course of development surpass 3000 kilometers again do? According to national policy regulation, consumer can choose to change, but the policy that produces according to east wind day, cannot change however. How should that consumer do? Tell from legal angle, it is a country of course the policy that the effect muscularity of 3 packets of policy produces at east wind day. So, east wind day is produced today's alleged 7 days protected newer policy to become a stunt character, "New politics " it is for consumer after all, the sale event that still becomes to consume consumer? Consumer has judge oneself.
Car thought fors the time being to consume pain spot
As we have learned, current car consumes a domain to be put in the current situation with dimension bad advantageous position really, partial agency disputes over trifles to the processing problem shuffle of breakdown commodity, it is difficult to bring about consumer to talk things over directly. Countrywide disappear assist the organization is complained show with data of advisory information system, car product (contain component) complain every year rise to 19 thousand or so from 15 thousand not only, and complain solve rate drop somewhat. Among them, after service problem is held complain front row of a list of names posted up, 2018 car kind consumption is complained achieve 17 thousand, after service problem is occupied than amounting to 32.2% .
And in fact, east wind day is produced also is not the first puts forward to be similar to 7 days to transfer conditionally the manufacturer of clause of and so on. Be in early 2017, chang'an CS95 has rolled out the conditional service removing a car inside 180 days of 10 thousand kilometer, however this service detailed rules explains advantageous position however vest in agency, also brought about this policy to die without known cause finally. At the beginning of 2019, china Bao Wo also rolled out 90 days of services that remove a car without reason, rely on what rent a car at China to hire car business to receive dish of two handcart, need only need to pay 9000 hire to be able to remove a car only inside March. And the Model 3 of tesla is affirmatory also 7 days / without reason entire section removes a car inside 1600 kilometers.
However more of these policy of exchange a purchase are to regard bicycle sales promotion as method or brand sale shift, and in market put oneself in another's position day of east wind of look forward to of the 4th old joint-stock car produces quantity respect and home to also cannot be compared, because this is in,whole industry did not arouse what spray. But notable is, this east wind day is produced roll out time of safeguard measure existence to restrict, end this year on December 31. Why is east wind day produced want limit this time paragraph? Cui Dongshu of secretary-general of the meeting that multiply couplet thinks in interview: "The enterprise is to be in wait-and-see, the effect that sees this step how, the reaction of the outside. In the meantime, also be to be him leave a way out. Also be to be him leave a way out..
Summary: At this late hour, country " 3 packets " the top level that the provision should not apply as the industry, law of no less than just set the lower limit that serves as a person, and likewise such to car look forward to. To the industry, the upgrades to depend on consumer Mai Genggui not only car that the car consumes, more offerring at car look forward to more the service with be offerred the commodity of quality, better. Automobile industry competition is bigger and bigger, in consumer authority consciousness mixes dimension to ask to rise ceaselessly to serving character today, if certain car company still maintains the proud stance that despises consumer before, the work that has done with this answering even has sale for stunt, can be washed out gradually by the market only.
