Run quickly explode crock of He Yin both sides is stronger " stretch tight relax "
Car advocate: In the car " 3 packets " guarantee period inside, 4S inn behoove should guarantee freely;
4S inn: Not be quality problem is not assumed protect long responsibility;
The market superintends a branch: Need to seek appraisal of tripartite orgnaization
Fujian law signs up for - channel law is online on April 25 dispatch recently, "660 thousand yuan run quickly car leakage is oily, woman's bicycle advocate sit engine Gai Weiquan " incident causes a netizen to pay close attention to. This not, this paragraph of time, blessing clear car advocate Mr Lin just also buys 5 months because of oneself run quickly the engine that new car appears explodes crock breakdown is unusually irritated heart.
Last year in May, his flower was bought many yuan 50 run quickly E200L new car, do not want to just open 5 months to produce engine to explode unexpectedly crock breakdown, and change the total cost of engine is as high as 200 thousand yuan.
Should come by who " buy sheet " , both sides sticks to his argument. Mr Lin thinks, the kilometer of new car travel is counted only 11000 much kilometers, still be in car " 3 packets " guarantee period inside, 4S inn behoove wants to guarantee freely. And person carry amounts to Fu Qingbo run quickly 4S inn respect thinks, according to the technical report of the manufacturer, it is a car advocate oneself uses undeserved happening to cross water to bring about explode crock, be not product quality problem, do not belong to " 3 packets " limits.
Bilateral course half an year is much " seesaw battle " , mr Lin and 4S inn for many times bargaining still is not had if really, meantime, he still tells 4S store the court, expend because of 35 thousand yuan of appraisal finally not pay issue is rejected by the court litigant request. Current, superintendency department of blessing quiet market already intervened harmonious.
Run quickly new car opens 5 months to explode crock
Change engine total cost is as high as 200 thousand yuan to want a car unexpectedly advocate buy sheet
Car advocate Mr Lin tells a reporter, last year on May 10, he was spent in Fu Qingbo person carry is amounted to many yuan 50 run quickly 4S inn bought a Meisaidesi, run quickly E200L new car. But who expects, last year on October 11 afternoon, come when car travel when oneself doorway, the car is abrupt extinguish open fight between factions leaked one ground engine oil. That evening, the car is procrastinated to be maintained to 4S inn, it is engine explodes unexpectedly crock.
"Just bought the new car of 5 months, the car just opened 11000 much kilometers, and just did many days 20 ago head protect, how can you happen explode crock? " Mr Lin says, in these 5 months, he is to be used normally, never have had happened to blow touch, the thing such as bubble water, he feels mysterious to this.
According to the car " 3 packets " policy regulation, package of product of family expenses car builds time not under 3 years or travel course of development 60, 000 kilometers, allow with be to person first. And repair in the bag period inside, problem of quality of occurrence product of product of family expenses car, consumer is repaired freely by mender by 3 packets of prooves (include man-hour cost and) of cost of raw materials.
To this, mr Lin thinks, the kilometer of new car travel is counted only 11000 much kilometers, still be in car " 3 packets " inside limits, it is problem of quality of car itself existence, 4S inn behoove wants to guarantee freely. "Because explode,the crock cannot be repaired badly, for this I change freely with respect to requirement 4S inn engine. " Mr Lin says.
Mr Lin says, he agrees with 4S inn to dismantle whole breakdown engine from the car at that time come down to check, send manufacturer to do preliminary check-out message first diagnose. Subsequently 4S inn respect tells him to say, the return that manufacturer offers is: Not be product quality problem, cannot give guarantee. "This is completely in evade responsibility! " Mr Lin is very furious.
"4S inn respect says, change engine total cost makes an appointment with 200 thousand yuan, upkeep costs needs this high specified number I myself will assume. " this lets Mr Lin cannot be accepted.
Breakdown engine by tear open solution in the round further, whether classics car advocate agree?
To 4S inn about engine tear open solution, mr Lin also raises doubt to this: Oneself agree to dismantle whole engine only at that time come down preliminary check-out, did not agree to make engine tear open solution in the round further, but 4S inn dismantles engine solution entirely unexpectedly, a lot of component were torn open to solve. "Because I am not professional personage, do not know to tear open solution so, look for tripartite orgnaization to detect to me whether can produce an effect. " Mr Lin has worry.
"In the meantime, manufacturer says is not quality problem, but I detect without what see manufacturer first and last report. " this half an year comes more, mr Lin has negotiation with the respect such as customer service of 4S inn, manufacturer for many times, but do not have if really, both sides was immersed in " seesaw battle " .
Meantime, mr Lin ever still told 4S store the court, but expend 35 thousand yuan because of appraisal of tripartite orgnaization finally not pay issue is rejected by the court litigant request. "Before walking along proceeding at that time, do not know appraisal cost is so high, and my person is in in those days Shanxi, the time of the consideration is very brash. " to not pay reason, mr Lin says frankly, oneself maintain a car to still be in at that time " 3 packets " limits, also do not want to hand in really in the heart, because this is brought about,exceed period not pay.
Half an year of do sth over and over again is not had if really, mr Lin feels suddenly be mentally and physically exhausted. But under, the other day, he tows away the car from 4S inn, and oneself draw out money redemptive engine prepares to change. "Preparation changes a few days that, I see ' 660 thousand yuan run quickly car leakage is oily, woman's bicycle advocate thought fors the time being ' incident and oneself are similar, for this I feel to want to safeguard my legitimate rights and interests stoutly as him consumer. Subsequently, I also give new engine retreated, haul the car afresh to 4S inn. " Mr Lin says.
Person carry amounts to Fu Qingbo run quickly 4S inn: Not be quality problem is not assumed keep long responsibility
On April 23 morning, the reporter comes to Fu Qingbo person carry is amounted to run quickly 4S inn. After indicating the capacity, chen Jun of the manager after this inn makes work confirms to the reporter, the car will be checked to inn because of cannot starting trouble September last year, course examination can be started, undertook maintaining. Subsequently about travel after 89 kilometers, the car produced engine to explode crock breakdown.
"Through manufacturer abecedarian technology the report shows at that time, explode crock reason is to incompressible material enters engine, had caused water, namely engine drinks water, and also had had water mark. " produce this phenomenon to why be being met, chen Jun explains saying is travel crossing water, for instance car bubble water or the water level when passing seeper a section of a highway crosses the metropolis such as vent-pipe high to create this one problem.
"Manufacturer checks information integratedly to think, explode the crock is not product quality problem, because this is not assumed,keep long responsibility. " Chen Jun says, car " 3 packets " have mentioning is product quality problem, and producing water is to belong to outside force element to bring about. Since do not attribute quality problem, why does that talk " 3 packets " ?
"We ever gave out during program of a maintenance, change to produce engine and man-hour formerly nevertheless cost needs a car 200 thousand yuan in all advocate at one's own expenses. " Chen Jun says, but car advocate do not agree with to this, both sides sticks to his argument, through law the way sues a company during, but car advocate because exceed period the appraisal fee that did not pay 35 thousand yuan is rejected finally by the court litigant request.
In the meantime, chen Jun still emphasizes to the reporter, manufacturer detects is not orgnaization of tripartite appraisal, its technology reports and do not have legal effectiveness, it is the technical judgement that manufacturer makes to whether guaranteeing only. If car advocate have doubt, still need judicatory order, after judicatory appraisal is over, if belong to product quality problem truly, that 4S inn and manufacturer can press a car " 3 packets " undertake guaranteeing.
When this technology that the reporter offers to want to see manufacturer reports, chen Jun states inconvenience is shown.
In the meantime, to the car advocate of doubt without agreeing with engine by tear open solution in the round further this one problem, ministry of customer service of this 4S inn revive the manager expresses, 4S inn can follow a car before tearing open solution advocate sign written agreement, via getting a car advocate the ability after agreeing can tear open solution. Nevertheless, she expresses to need a reporter to produce the proof such as the accreditation sheet of the unit, just can give examine. When reporter evidence already was shown during the reporter expresses to interview, she still insists to want to see the proof such as the accreditation sheet of the unit.
Blessing quiet market superintends a branch: Need to seek appraisal of tripartite orgnaization
The reporter was searched on the net, discover two this years a few places of countrywide also appear many cases about running quickly the car explodes crock case, and explode person carry amounts to the reason majority of the crock and Fu Qingbo run quickly the statement of 4S inn is similar. "Is this coincidence? " Mr Lin is interrogatory.
23 days, superintendency place of market of China pink of supervisory management board of market of blessing quiet city is in charge of person related more than 1 surnames, they have receive a car advocate report, but at present responsibility is in who, this need is made maintain.
"Manufacturer is not orgnaization of tripartite appraisal, and have conflict of direct heavy golden eggs with consumer concern, its oneself issue detect report proof material is invalid. " afore-mentioned chief say, set for this basis, consumer should make quote, entrust tripartite orgnaization to detect with respect to need maintain. If car advocate have entrust tripartite appraisal, inn of their meeting leading 4S, car advocate both sides sits to sign affirm, send check again next.
"Coming to produce character to measure an issue then still is a car advocate the operation is undeserved bring about, the basis maintains a result and decide. " this chief says.
Make progress to this matter, our newspaper will continue to trace a story.
(Chen Qinxiang of our newspaper reporter)
