Recently, city traffic appoint execute the law total fleet receives those who come from a citizen to praise a letter, thank 3 detachment to execute the law friend of personnel help foreign country finds what collect fees more " sizy car " , safeguarded the passenger's rights and interests.
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A letter is visited complain involve a case of rights and interests of enroach on passenger
On March 19, city traffic appoint execute the law traffic of city of total fleet basis appoint the letter is visited do make the sheet of work of 12345 hot lines that handle, the friend that knows citizen plum lady on March 11 before dawn takes a taxi to head for hotel of Chinese mouth Lu Mou in Pudong airport, the driver when getting off issued bill to the passenger and collection fare 398 yuan, and Pudong airport just took a taxi from the hotel before the passenger, collect fees 205 yuan. Same distance, come bout difference is such big, the citizen thinks fare is unreasonable, hope management department undertakes checking handle and giving replying.
Execute the law total fleet is departmental door join forces handles a case
Receive after complaining, city traffic appoint execute the law total fleet office (the letter is visited do) get in touch with citizen plum lady for a short while, check basic message.
Classics understanding, the bill that experience case driver offers shows car brand is Shanghai DX3872, number of card of driver accurate battalion is 284286. The staff member does not examine pertinent information through data system, judging this from this is piece of useless bill.
The information such as time of the car on the passenger that visits a person to offer according to the letter, place, execute the law personnel examines site monitoring kinescope, taxi of FN1142 of preliminary Suo Dinghu is experience case car.
Through moving data of carry extraction run, execute the law personnel discovers this car on March 11 00 when 58 to 01 when record of carry of battalion of 33 minutes of Xu Youyi pens, in corresponding GPS data, fluctuation car place also describes conform to with the passenger. Before evidence, experience case driver admitted its issue useless bill and the illegal behavior that collects fees more.
One praised a letter to express the passenger's sensation and satisfaction
The case is basic after the circumstance makes a thorough investigation of, city traffic appoint execute the law total fleet complains seasonable put on record to investigate to should removing a letter to visit, because the driver issues useless bill and collect fees more behavior, by the place administrative punishment with card of revoke accurate battalion, car place belongs to a company according to the industry " retreat one compensate 2 " relevant provision, to passenger pay compensation for what one has unlawfully taken 591 yuan (via calculating, this only normal cost is controlled for 201 yuan) . After the event, believe the hair that seek a person to come to praise a letter, thank total fleet to be investigated seriously, helped them safeguard legitimate rights and interests, attacked illegal action.
Small hand in: From the letter is visited complain to praise a letter, reflected traffic to execute the law the branch takes masses letter seriously to visit, safeguard a letter to visit a person to combine the service concept of right beneficial with all one's strength, also reflected at the same time tigidity executes the law and flexible the organic union of the service.
City traffic appoint execute the law total fleet takes a letter seriously to seek the job highly all the time, accept of all kinds letter to visit in all first quarter this year complain 2039, all accomplish assured source, at every turn has turn, it is difficult to discharge care to solve for citizen masses hard, the acquisition that raises a letter to visit masses ceaselessly feels and satisfaction is spent.
Shanghai traffic appoint center of propaganda and education
