Attend a meeting civilian constellation many people come up against client difference to judge, difference is judged is a crisis it seems that, look antipodal in us, difference is judged is guest of a creation and you the main chance of closer connection.
Because v judges a client (judge besides baleful difference) got you are responded to appropriately, the client that 7 is become can change his negative attitude, and there is the client of one part in this process meet the faithful client that becomes civilian constellation.
The client is original because a few reasons are stinking civilian constellation, scold civilian constellation even, but because you use proper feedback measure,handle the issue very well, the client has very big odds to become your faithful client instead, become more trustful you. Among 5 dissatisfactory clients, one may be changed into your loyal shopper, this is changed rate actually very tall.
Imagine, you should get new client today, need spends the cost of how many, the cost of how many, but these difference judge an user now, it is the closest from you potential and faithful user however.
Why so say? This backside, also come from the effect at a psychology actually, cry " observer effect " . Feel when us namely the other side very the idea that cares about oneself, the other side is listening attentively to him, when valueing oneself opinion, we can arise to this thing have feeling.
Tell like begin, because the client is right you the product of civilian constellation is dissatisfactory and will complain, but your response is very proper, let a client feel very comfortable, the client can feel you very the idea that cares about me, then the client had to this thing have feeling.
Observer effect, let other feel you care about him namely. Had to your product when the client have feeling, he becomes your faithful user very easily.
How be willing to become your faithful user through commenting on a reply to invite a client so?
01
Why can be the client judged to your difference
Set out from client account above all, judge besides baleful difference, why can the client be willing to spend so much time and energy to be on platform of work laboriously write a difference to judge you?
The reason of thoughtful backside, the likelihood is was upset by unkindness in civilian constellation, otherwise is dissatisfactory to the certain thing of civilian constellation. Be willing to spend time to draw up come, it is the attention that hopes his demand can get civilian constellation for certain.
Without giving thought to the client's jumping-off place how, have the client of communication desire to, we cannot go-by. Even if stem from courtesy, also want to have a fast and simple response.
Face the difference of different type to judge, we should have answer strategy differently.
02
Common difference judges a type to reach answer strategy
Face difference to judge, civilian constellation stewards to want to be communicated with client patience above all, pacify a mood, to the guest's arrival and the proposal that offer, thanks. According to actual condition the explanation is misunderstood or apologize cordially, put forward to improve measure.
Common difference is judged, often have the following 3 kinds:
1, civilian constellation is brought about as a result of respect of oneself sanitation, hardware, service
Below this kind of circumstance, if be the fault of civilian constellation itself really, it is after conciliatory guest mood, want to make cordial apology to the guest instantly, acknowledgment guest enters civilian constellation, take the specific question that guest place raises seriously, be aimed at the guest's problem or complain to offer a solution or explain civilian constellation to adopting what kind of measure to solve a problem.
The reply differs judged mood to want gravity, serious. Ask an attention: If say to attend a meeting follow-up is solved in the reply, give a guest answer. So, must handle as soon as possible, contact a guest. Respecting and the civilian constellation that did not accomplish, the malcontent heart that meets become acute guest.
Special attention, not too much compensatory way says in the reply, lest be seen by the guest later, as a kind of convention.
2, as a result of the guest misunderstanding is brought about
Encounter such evaluation, you need to publish a reply to make clear, mood wants formal and civilized. Must not censure what observer lies or have hyperbole to disrelish.
Judge as a result of the difference that misunderstand and gives, be not ill will calumniatory. If have observer,be out of thin air apparently, negligible also, after all the guest's eye is bright.
If observer place says to be true, the problem is inextricability also, how should do?
Want to maintain diaphaneity. Admit this is the problem that exists really, but need a few time to solve, express apologize.
Be like make a noise by the environment design of inadequacy of miscellaneous, service, room lacks new idea or situation inconvenience complain, can bring expectation for other visitor instead, decrease thereby complain.
If complain,be about the price too tall, if why are this handled?
This problem depends on cognitive value of the guest may morely, is not a price.
Traveler is right your destination or the price level of civilian constellation perhaps does not understand. Ask not rapid move to preach to them. If the guest thinks their money is spent so that not worth, you also have due responsibility, should express apologize.
The place of the core of this kind of reply, depending on civilian constellation wanting to let a client know their opinion is important, the civilian constellation that lets potential customer understand them why to want to choose you and do not choose other civilian constellation.
3, the client is atttacked without what reason mood changes and deny
Do not show an account, it is not difficult that the difference that expresses an attitude merely is judged broken.
Do not answer to defend for civilian constellation all the time above all, and should why does modest inquiry generate so bad review, inform how any problems can in time seek advice downstage, civilian constellation is willing with one one's heart provides a service, let a guest spend pleasant time.
03
7 skill about commenting on compose
1, you should keep friendly, major and true attitude. If of your reply is a negative comment, then you should not defend for oneself all the time.
2, give feedback in time. If you release the ability after a few months of the comment to have a return in the client, that is equal to provide answer at doing not have. You can simplify through fame management software the technological process that provides answer.
3, individual mood is not taken when the reply is commented on. Mood does not want too exaggerative, avoid to use the mood of fleer, expression must haggle over every ounce or also do not cringe.
4, use less as far as possible " so that we... " , " conduce to us... " such statement, because the client does not have this obligation,will help us progress. Can convey with such statement: "If you can... that is too big to our help, express special acknowledgment first here! Express special acknowledgment first here!!
5, the style that comments on a reply should agree with image of civilian constellation brand, cooperate the style that the client comments on again next. Cite a case, if be one wife and children pure and fresh and literary model dye-in-the-wood civilian constellation, style of style or manner of writing of course with pure and fresh and literary for beautiful.
6, the mood that the reply comments on does not want too the government. Can more optional and have specific aim, want to keep professional.
7, if him client did not say, do not want ruin the effect by adding sth superfluous to write any scripts that divulge client privacy likely, be like " Ms. Xx " etc. Do not have wrongly written or mispronounced characters, punctuation mark mistake also wants to avoid.
Doing civilian constellation is a painstaking work, difference is judged need not worry too too actually. Serve each customers seriously, the client can see your motive.
