On-the-job field, communication ability also is a indispensable important ability. Catch up with department is communicated, communicate with the colleague, communicate with subordinate, communicate with the client, the all the time is absent be faced with communicate. There is a lot of about communication skill on the net, be absent to be listed one by one here. I say two more crucial link only: Listen and say.
Communicate with the person, nature is little not hear. What to hear, how to feedback; What to say, does the other side listen understood? In was being communicated this at 2 o'clock very important. So, how should say, how to listen?
One, should say, can not say less more
Avoid eloquent, dash along, multiply words, when be being communicated with the boss especially, blather less, say a focal point more. About working topic, best and a few directer, must not talk in a roundabout way, should not look for responsibility of excuse, shirk to wait a moment more, the boss does not like such stuff absolutely.
Red skin looks for a manager to sign a document, the manager has caught a file to be browsed in a hurry, the clearance that red skin browses in him can be done without the thing, accost actively: "Manager, you this letterweight but really beautiful! " the manager is done not have immediately, red skin couldn't help visitting eye manager, it seems that his attention still is on the file, make persistent efforts, "Your desk but really beautiful! " those who respond to him still is a become silent, when looking for next topic with respect to what in him search bowel blows abdomen, the manager has dragged a pen to brush brush signed on the file, hand the file he when the paper sign that points to to be being hanged on the side of him incidentally, the purpose wakes to keeping 4 big character above -- " do not chat " .
2, nest of word respecting heart in
Say the other side wants to listen, like it, if be willing to listen, nest of word respecting heart in, unfeignedly praises, sincerely blessing, hair is waited a moment from the pain spot of the other side of inner care, respecting, must in heart of respecting the other side, be in especially when confronting a client, if saying to can approbating you just now so, ability is in imperceptible in accept you.
King director is the middle-level of a foreign enterprise, have in industry element " desperately 3 man " say. He often make it organizes everybody to listen to him to tell about after a law case how to pester clients hard with those the story that battle of wits fights brave. The everybody that often listens stare tongue-tied is dumbfounded, when tell, everybody should gasp in admiration again and again: "The old, you are told too marvellously. " " namely, give us sectional long face really! " " next time the opportunity instructs us two court! " ... can be good times don't last long, king director with respect to accurate, after all delicacies of every kind eats much also meet irritated, boast comes boast goes even if so two, and still gape says, still eye look wears what say somewhere else, this is not perfunctory what is this. When waiting to attend a meeting next time, what everybody discovers king person in charge is facial without expression, look at each other in speechless despair does not know everybody the problem appears where. Xiaozhao after attending a meeting in a low voice say, "First, you see your exclusive secret Ji I arrange how, I had thought the title, cry " the director like doing Wang Sanlang " , you become aware how? " king director laughs close not approach mouth, place a hand again and again, say on the mouth: "Where, where! " still cannot help becoming very happy in the heart, in in the future job, it is to take care of to small Zhao Ye have add.
3, equality says sincerely
In be communicated with the colleague, must not use command, unassailable note, should suggest and not be a command, should praise and not be acid. The boss decided you do what thing, and you can make it this thing, the work in the same placing's support also is very important. When talking with the colleague, want equal sincerity, the society respects another person, let a person feel relaxed, happy, such ability can be willing to interact with you more.
In communicating Cheng with subordinate especially, do not want order people by gesture, want to dominate oneself sentiment.
4, be listened attentively to seriously and give opposite party the feedback that you hear
Want agog to let a client listen to his to introduce a product, and the demand that forgot to listen to the other side first; Want to capture an opportunity to convey his to boss very much, forgot to understand the company concept that he says and development way in routine however; Want to have thorough communication with the colleague, so that better cooperation, do not know however from why proceed with, forgot to be in ferial many lis of sound that listens attentively to the other side, pull close quarters. Such setting is on-the-job in field not scarce, people often pays close attention to him only, care oneself only, forgot to understand however, listen attentively to others.
To duty field person, listen attentively to only, ability understands the boss' intention; Listen attentively to only, of ability understanding client experience, feel the client's demand; Listen attentively to only, ability and colleague do good communication to communicate, ability collaboration win-win.
Of course, after listening attentively to, you want those who ensure you are heard to think with the other side those who say is same, with respect to need then feedback gives opposite party, ... is what you say such? It is not difficult to listen, everybody can be accomplished, the key is you can listen come out what, this is very important.
Anyhow, be good at saying, should be good at listening more, ability makes you on-the-job a feel just like a fish in water.
