"Insurance cost " should pay apart
The half brushs calorie of half cash
This year on January 22, "90 hind " groups of Jinan is small Liu Hao is in classics of area of pagoda tree shade 10 park of theme of Lu Runhua car took a fancy to a car on the west, total car section ninety thousand eight hundred yuan, liu Hao pays 10 thousand yuan of spot is ordered left this car. On March 12, parents arrives for its inn pay section of eighty thousand eight hundred yuan of tail and insurance take time, liu Hao detected however unusual.
"I am impassable when ethereal class, the old person in the home goes for me, insurance cost 6000 multivariate, the sale is advisory must the old person brushs card to pay 3884 yuan, out-of-pocket expense 2160 yuan, and the spot did not give any bill and receipt. " he inquires ability discovers later, oneself guarantee slip amount has 3884 yuan only, remaining 2160 yuan of out-of-pocket expense not to know is He Ming eye.
March the middle ten days of a month, liu Hao finds sale adviser small the Kingdom of Wei, the other side firm saying all is insurance expenses 6044 yuan, and without bill or receipt.
The service that Liu Hao provides expends receipt
Car price is too low do not have profit
4S inn is used " insurance cost " strong touch
Below hard bubble of use soft tactics, liu Hao sees a piece of 2160 yuan receipt eventually, the items above is being written however " the service is expended " . "I am complete the car that the paragraph buys, besides shift a car, what does embellish China serve to me? " Liu Hao is oppugned.
This, sale adviser admits directly in the phone, receive these 2160 yuan more, because car price is too low,be, gain is very small, can make up for from inside insurance expenses only. In March the last ten-day of a month, liu Hao general " the service is expended " the problem is complained to 12345 services hot line and headquarters of car look forward to.
"Bureau of business affairs of region of pagoda tree shade says is to intervene supervise and urge, always be a try to mediate differences at the sacrifice of principle however, the result is very disappointing. After complaining manufacturer, inn of embellish China 4S just feels pressure, contact me actively to say to solve a problem for the first time. " after be being complained this, with Liu Hao the person of the butt joint turned a selling manager into high manager.
High manager expresses when the phone is communicated, because car price is too low, what embellish China earns is this " insurance discount " money, go to cost move in insurance, strong supported car price. Say to think refund 100% impossible, but the certificate of maintenance acting gold that can amend 1000 yuan. "The client has game regulation of the client, we also have our game regulation. You buy a car to other place also is such, whole automobile industry is such. " high director says.
Bilateral negotiation refund agreement.
Discovery distorts contract evidence
4S inn cannot explain
On March 23, after Liu Hao and domestic person express clearly to accept the desire of refund only, high director says " then you removed the car talk about car price afresh " . Liu Hao is responded to, "All right, that removes a car " , high manager did not agree again, "Early know you such, you are added again 20 thousand I do not sell you. " high director says.
In addition, inn of embellish China 4S says insurance share charge develops the price that reach a car, be tell a client before buying a car, communicate recording what Dan Liuhao offers to show for many times, 4S inn never has carried Ceng Gao to know when communicate.
"I ask to fall again and again, they take out a contract eventually, I discover them unexpectedly the contract handwritten revised, added 2160 yuan, but this contract in my hand is done not have however. Did not have a law this to explain again eventually, facilitated directly this refund succeeds. " (should the car basically begs Liu Hao to be alias)
Conversational car advocate: Evidence gave dimension authority strong support
From feel dissatisfaction is complained at the beginning, obtain refund to ultimate success, by a definite date half many month, among in be being communicated more than 10 times, liu Hao's evidence is saved very rigorous. Review dimension authority process, liu Hao sums up: "Think thought fors the time being, be about much recording, much take a picture, withhold testimony. Withhold testimony..
In the document that sends a reporter in Liu Hao, every time communicates recording, spot recording, each contract, receipt is indicated in detail time, caption, classify ground is put in folder, can says " schoolbook " type thought fors the time being. Liu Hao says, the evidence such as the recording that he saves, picture, he gave strong support in dimension authority.
Reporter: Be Jinan person, what job to pursue?
Liu Hao: My home is in Jinan pagoda tree shade area. School news division works now, do information to arrange, collect the job that waits for a respect.
Reporter: Why to have so strong dimension authority consciousness, and " is evidence saved " consciousness?
Liu Hao: Dimension authority basically is the elder sister is supporting me, actually pa Mom also has persuaded my make concessions to avoid trouble, but the elder sister learns legal major, if can depend on compasses refund lawfully,she supports me, be done as far as possible. Save evidence to may be concerned with the profession, my individual has this habit, information stays more a few, put few points more.
Reporter: What wants those who remind everybody?
Liu Hao: It is very important that I feel to hold to, ear origin cannot soft. At the same time the evidence of important node, should stay heart, intentional. Had experience this, also understood a lot of, when reminding everybody to buy a car, take a friend that has experience to be bought together.
Reporter: Why to still hold to refund, how does occurrence problem of maintenance of later period car do?
Liu Hao: Look in me, sell and one and the same is not after carry out, this is two systems, in front how to affect from the back. Want at hand to have evidence only, never mind is good fear.
Reporter: Why to agree to make public course of this dimension authority? Had had worry?
Liu Hao: Had had, when buying a car, they had wanted my Id picture, I worry about them even to retaliate me, the identity information that obtains me goes doing a net to borrow. I also Ceng Shen cuts experience to arrive, the network can become a thing to also can ruin sth. The option is public, just hope authority is little by hole.
4S inn responds to: Existence contract is unwary, approve this refund
To Liu Hao's refund, high manager response says, it is the neglect on contract of existence of inn of embellish China 4S really. Because of reason of 4S inn oneself, did not mention expressly in the contract white, the client captures this, ability refund gives a client. "All things work by the contract, the contract was not written, we can approve this refund only. We can approve this refund only..
High director says, 6044 yuan insurance premium is used, hand in to two apart, it is to be used in insurance to give sheet together, another is in charging car money. Why does guarantee slip reflect 3884 yuan only? To this, high director says, this is to be sure to give only question. He returns an explanation, 2160 yuan of refund are mixed run quickly in incident " finance serves cost " not be one and the same, because that charge was to give private small letter turns Zhang, and Liu Hao's charge was to give company.
Loan of inn of embellish China 4S buys a car to still need to pay service fee
Successful refund produced Liu grand in March, ran quickly in April after incident erupts, whether is inn of embellish China 4S still collection " is the service expended " ? On May 8, the reporter investigates discovery, loan of this 4S inn buys a car to still need pay to serve cost, 4% what charge is loan specified amount.
The benefit that buys a car in Liu Hao inside exhibition hall of China 4S inn, sale adviser states Liu Hao's model has 3 kinds to purchase way at present, become head pay, 3 become a Fu Hequan fund. Become among them head pay buy a car to still need pay finance to serve cost, 4% what charge is loan specified amount, borrow money namely 80 thousand require pay fee of 3200 yuan of services.
And the collection that serves cost to finance, high manager of 4S inn exhibition hall expresses: "We this is fee of assistance conduction service. This charge and run quickly incident is different still, you need not choose in installment, we are not compulsive. We are not compulsive..
(neat Lu Yi of · of Qi Lu evening paper nods reporter Zhang Afeng)
