Recently, "Buy 18 dresses to travel regressive goods " incident ferments continuously on the network, its origin is such, on May 10, exposure of program of some famous the people's livelihood:
Later, send troops to punish in netizen morality under, this client makes public excuse, admit one's mistake. On May 12, response of public relations department weighs Alibaba, classics both sides talks things over, the place that buy the home buys clothing and other articles of daily use 9 cannot be retreated.
Disturbance still was not appeased, again the netizen exposes to the sun piece more challenge moral floor level " each other side returns money group " : This group of people in, this dress A bought two months to wear dirty, let B side buy new, next inside 7 days that dirty retreat oldly again.
After message exposure, netizen instant was astonished, but whether the authenticity that expects to exposing to the sun, true have this group of existence, the person that Chinese search tries to contact makings exposing to the sun gives confirm, up to now of short duration did not get response of the other side. Nevertheless, in this small gain falls, numerous netizen advise others by using one's own experience, in succession accuse the place in him life has been encountered immoral " party of pull up abb " .
No matter be " buy 18 dresses travel to take a picture regressive goods " female client, alleged still " each other side returns money group " , continuously the doubt of exposure is like consumer " ill will returns money " incident, prickled the businessman's nerve deeply, and similar incident is early precedented. In September 2017, " electric business signs up for " ever because suffer the baleful torment that return money,exposure passes, beijing east the message that cancels a part 7 days to return money without reason, mention among them, "Beijing east will many goods cancels 7 days to return money without reason, because partial consumer is baleful,basically be exploit an advantage, be in an unfavorable situation too much lift act against one's will. Be in an unfavorable situation too much lift act against one's will..
And be in earlier 2012, media is opposite " the guest that hire the garment " the group has a story. This part consumer buys high-grade clothes technically from the net, the caution after sending is being worn, scene returns money after a few days. Calculate come down, need 10 yuan to spend postage only, a day also with respect to a few money " hire is expended " .
"Protective mechanism " become seek profit method
alleged where has abb, where to have " pull up abb " person. "7 days return money without reason " the initiative behavior of business of traceable portion cable, be written into the new edition that carried out 2014 after " consumer rights and interests protects a law " . The original idea of this one regulation is through gifting the network trades " regret to counterpoise " , ensure the rights and interests of consumer, but in reality, because lack a tie to consumer, cancel the venture that goods existence is abused without reason. Have clean out treasure to sell a report the share " try on a group of things with common features " use this regulation for a long time, often to try on return money, build " the experience that return money communicates group " . In addition, still the small number of people buys quality goods intentionally to retreat fake, or it is application sum refund is intended however little return merchandise, from which obtain profiteering. Even still the refund that buy the home does not return money, successive hole cheats the new-style bilk case that sells the home to gain profit.
The person that net of the baleful menace that return money is bought closes right increase
Buy an abuse without fine " 7 days return money without reason " of harm is to sell the home not just, still have the rights and interests of other customer. When the businessman but receive this kind to return money, be faced with the conscience that whether undertakes 2 times selling torturous. The businessman is helpless eat issue this " be unable to speak out about one's grievances " , it is indulgent of this kind of client rampant. If proceed is sold 2 times, be pair of new customers is unjust. This kind of vicious circle, minatory is the legitimate rights and interests of the person that each nets are bought.
Lawyer: Platform just can release sincere letter a list of names posted up
Beijing brights judge Zhou Hao's lawyer tells attorney office north to blueness signs up for a reporter, "Buy 18 dresses to travel regressive goods " buy the home to be in " return money 7 days without reason " the requirement below regulation returns money, nonexistent law responsibility, but have however lose sincere letter. To similar this kind of ill will that uses platform regulation buys deed, zhou Hao's lawyer suggests, platform just can borrow this to release sincere letter a list of names posted up, announce the client that does not defend sincere letter, amend appropriately on this foundation " 7 days return money without reason " suitable scope, buy the home to try to what sincere letter loses cent caution.
" fine promote journal " also express, concerned respect mights as well organize platform of each big cable business, establish mechanism of the perfect credence that buy the home, implementation " blacklist " share, on the foundation that ensures consumer rights and interests, right " ill will returns money " behavior tries limitation and chasten.
Media: Extreme case cannot weaken the power that return money
Trade from electric business arisen up to now, what people more pays close attention to is the protection of rights and interests of consumer. The incident of near future exposure let us see in " 7 days do not have reason exchange a purchase " the weak situation that place of the businessman below regulation faces and unjust, even if is such, "7 days do not have reason refund " this one clause protects most consumer, cannot squash with seldom counting a case consumer " regret to counterpoise " .
" neat Lu Wan signs up for " the comment says, what retreat goods to become a network to shop already without reason is due quality, the authority returning money of consumer can aggrandizement, cannot weaken. In reality, find fault intentionally model ill will returns money little little, even if exists, also ought not to with the extreme the case is negative the main effect that removes money system without reason. Long-term in light of, superintendency branch and electric business platform all should raise superintendency technical content, ill will of keep within limits returns money, guarantee normal return, those who invite customer " regret to counterpoise " do not sell at a discount, do not suffer extruding. (China is searched / He Yan)
