Class of origin Piao rice is encircled (already helped 100 thousand + foreign trade person)
Friend of a lot of clerks meets most propbably of this one act to have resonance very much:
Work laboriously finds a client, energy of cost of take time costly knocks order calm, as a result because the plant is other perhaps various reasons caused delay of date of delivery.
The client is dissatisfactory, we serve as a clerk also is all sorts of but.
How this kind of problem should be handled, does ability both neither displease a client you can solve a problem again?
Tell today small road.
Student quizs:
Firm ice teacher, the company has an old client that cooperated more than two years, order onefold straight delay 3 times to deliver the goods recently, the worst delay 3 months.
At present this order removes as a result of the factory, the worker is a novice for the most part insufficient adroitness brings about partial product unqualified go off with returns a factory, hand in period procrastinated again.
The client asks about a reason twice, I told truth with the client.
The client adjourns to resent to ours all the time originally, worry about quality problem more now and affect his reputation.
Every time online when speaking with the client, client already that kind is enthusiastic before unlike.
Although I also replace a client in the heart anxious, but also do not have other measure, there is kind of feeling that is about to abandon by the client now.
I am thinking, ought not to tell truth with the client at the outset?
New nevertheless plant should have actual strength than old plant, perhaps beginning is adjust period, should have met later.
It is a client only already not quite trustful we, do not know how to should do ability to save this client, irritated ask firm ice teacher to show just a little.
-------------------------
Cause delay about quality problem, this problem but can small, want careful processing, one does not take care, let a guest do not have confidence to your character, that gives an issue because of sincere letter instead, bad.
My proposal is: Say to want to say, but should have skill.
I may say with the guest:
Our plant is original already finishing 1/3, but I arranged Internal Inspection, discovered a few small issues.
Although say these problems do not affect a product, but I feel, this matters to us to follow your bilateral company image, can not affect your reputation because of a few small flaws absolutely, so I hold to requirement factory Rework. To the delay that this causes, we express apologize.
Come so, not be quality problem delay, however you respect a guest, also respect your craftsman spirit.
The product that you won't let character is not quite perfect sells a guest, so anyhow, you must new do poorly done work over again, achieve satisfaction till.
Turn into you the good thing of exacting character.
Of course, delay, you still want some manners and sincerity.
Apologize with the guest for instance, explain with the guest, next order can avoid this kind of problem happening, can reduce the risk the smallest.
Additional, you give out again a few proper privilege, for instance payment makes proper concession, such, the other side also can accept delay more this fact.
As to technique of writing of this kind of history, still be test of your level.
I suggest to do good Ppt, make it a Presentation, where is the problem, how to improve, your plan is how, the anticipation that can achieve how the effect is like why, can reveal with graph Wen Bingmao come out, let a guest highly praise your major.
Of course, also fasten here too honest, want to remember, the important matter fastens a newspaper, the thing of trifles is carried, analyse mainly next not quite not small issue.
PS: Besides, about the other job content on foreign trade, I also arranged a few video and documentation to arrange everybody, believe regular meeting is helped somewhat to everybody. The friend of need can add my Vx(to add means to see sign directly)
Foreign trade this road is bad to go, hope person of each foreign trade can break through brambles and thorns-hack one's way through difficulties!
Wish everybody everything is successful.
Firm ice HK
