Run quickly car advocate inn of 4S of thing of experience of dimension authority incident suspends new car sale, sell the car information that puts inside field to reveal a card to be piled to be in a corner (filmed on April 17) for the graph / visual China
Run quickly woman's bicycle advocate thought fors the time being
Run quickly in the light of Xi'an woman's bicycle advocate dimension authority incident, yesterday, xi'an market superintends a branch to report findings, the existence of astral car limited company of Xi'an benefit has a sale not to accord with the commodity that safety of safeguard person, belongings asks, two when conceal the information misdirect customer that has great interests with consumer exaggerated, illegal behavior, be in lawfully fine with 1 million yuan.
Findings
Engine existence assembles quality blemish
Receive finance to serve cost to damage authority of know the inside story
On March 22, wang Qian (alias) the star to Xi'an benefit runs quickly 4S inn pays shift a car, just opened door giving store to discover engine leakage is oily. The solution of 4S becomes from the refund that remove a car transfer, become again change engine. To this, she cannot be accepted. On April 9, she sits in authority of dimension of the complain tearfully on engine lid in 4S inn, after going up to the net at was being sent on April 11, spot video causes attention.
Yesterday, the investigation of the star that market of Xi'an high new developed area superintends a branch to report pair of Xi'an profit handles a result: The existence of astral car limited company of Xi'an benefit has a sale not to accord with the commodity that safety of safeguard person, belongings asks, two when conceal the information misdirect customer that has great interests with consumer exaggerated, illegal behavior, be in lawfully with aggregate 1 million yuan of amerce.
The car engine that buys about Wang Qian leaks engine oil problem. According to appraisal of legal appraisal orgnaization: Oil leaks because of damaged on the right side of cylinder body of this car engine. This car engine is assembling engine oil of process lieutenant general to prevent splash board fixed bolt involuntary discharge of urine falls inside engine, in process of movement of engine high speed, its bump the bolt that this involuntary discharge of urine falls the 2nd crock of connecting rod is big, make cylinder body of this bolt checkmate. This car engine is not had change, maintenance history. Existence of this car engine assembles quality blemish, attribute product quality problem.
The bulletin says, " consumer rights and interests protects a law " the 18th specific provision, the commodity that operator ought to assure to its are offerred perhaps serves the demand that accords with safety of safeguard person, belongings. According to investigate and entrusting appraisal opinion, the astral company sale of Xi'an benefit gives Wang Qian's car existence quality issue, although nonexistent subjective and intended, but still violated legal regulation, enroach on safety of the person of consumer, belongings counterpoises, form " consumer rights and interests protects a law " fiftieth 6 the first (one) indicate the state that the goods that operator offers perhaps serves not to accord with safety of safeguard person, belongings to ask, the market superintends a branch to concern a provision according to this law, place in order to fine 500 thousand yuan.
Occupy investigation additionally, the astral company of Xi'an benefit is in process of carry out car, conceal consumer of concerned information misdirect and A.d. of short for Shaanxi Province to get the better of car commerce to limited company signs money advanced for sb to be paid back later to serve an agreement and pay a service fee, got income from which. This behavior enroach on the authority of know the inside story of consumer, fairness trades authority, disobeyed " rights and interests of Shaanxi province consumer protects byelaw " thirtieth 3 (12) be said to operator provider is tasted or serve, of the amount that does not get the exaggerated, commodity that conceals place to offer to perhaps serve, quality, function information misdirect customer that has great interests with consumer prohibit sexual regulation, the market superintends a branch to concern a provision according to this byelaw, place in order to fine 500 thousand yuan.
Above punishs total fine twice 1 million yuan, capture the treasury.
Execute the law other already case investigates the illegal action that the branch gets the better of car trade limited company to be suspected of rights and interests of enroach on consumer to A.d. of short for Shaanxi Province. To Meisaidesi - run quickly (China) the behavior that the car sells limited company to be suspected of a sale according with product of demand of security of safeguard person belongings, basis " administration sanctions a method " the 20th regulation, already moved send have jurisdictional sectional processing.
The star of Xi'an benefit
Accept punishment and apologize
Before time-out makes work, inn of experience thing door does business
Yesterday morning, xi'an runs quickly the astral car limited company of benefit sends statement to say through small gain, already got superintendency department " administrative punishment decides a book " , be accepted cordially and will carry out strictly, give the effect that the masses causes cordial excuse to this incident.
The astral company of benefit says, to this second incident, company profundity meditates, with " the client is oriented " undertake business rectify and reform for the principle, put an end to this kind of incident to happen once more. The company had undertaken in the light of promotion client service a series of rectify and reform and employee grooms. Manage in the business henceforth in, the company abides by policy of state law code, executive manufacturer strictly, make sure professional work is reasonable, legal, close compasses, optimize a client to serve with communication mechanism, be safeguarded adequately and ensure the client's rights and interests. The company perfects do one's best ego, promote a client the service. Acknowledgment superintendency branch, media and popular guidance, supervise with attention.
Xi'an woman's bicycle advocate after dimension authority incident happens, the star of benefit is in the inn of experience thing door of new and high area by Meisaidesi - run quickly suspensive marketing.
Yesterday afternoon, reporter of boreal blueness newspaper calls Xi'an to run quickly with consumer identity the astral car limited company of benefit, customer service personnel says, current, before time-out makes work, two branches of the astral high new developed area of benefit do business, "The specific time that restores to do business still does not decide " .
Before this, national market supervises administrative total bureau to run quickly at talking about on May 10, requirement its with respect to " Xi'an runs quickly leakage oily incident " exposed 4S inn collection " finance serves cost " , misinterpret car " 3 packets " regulation, bind sale, compulsive consumption, price the problem that the automobile industry such as difference of quality of adscititious price, after service exists for a long time, generally undertakes. Run quickly to came on stage on May 23 " service convention " , requirement agency does not get collection finance to serve cost, reach to the service collect fees content undertakes fair show, produce PDI letter actively, make clear the condition that consumer transfers afresh.
Run quickly car advocate
Say appraisal result justice is objective
"Prove I am not cheater eventually "
Before this, because of dimension authority incident, individual information of Wang Qian is divulged, had received ill will to annoy a short message, still cause attention again because of dispute over obligation, be pointed to even " bilk " " the abscond that carry a money " " be investigated by put on record " , she refutes a rumor for many times to this. Wang Qian and after running quickly to just reconcile, in Xi'an market superintendency department final findings emerges before, partial netizen thinks, because received the fund that run quickly,Wang Qian chooses to reconcile is, goal of its dimension authority depends on blackmail running quickly, call its cheater.
To this, yesterday morning, wang Qian tells north blueness signs up for a reporter, she has received Xi'an market to control management board the appraisal result advice note of service of new and high substation, "Proving me eventually is not cheater " .
Subsequently, wang Qian passes date of individual attestation Zhang to release a text on the net " the force that believes China rules by law -- send run quickly result of appraisal of legal appraisal orgnaization " , tell about course of oneself road of dimension authority heart, the compromise before expressing this is not " anticlimactic " thought fors the time being, choose to believe to concern a branch to be able to give out to this matter however just findings. During investigation, to do not make the netizen that supports her disappointed, wang Qian abandons actively filling birthday, abandon going to Germany looking around run quickly company.
Wang Qian expresses in the article, in the professional technology respect of the car she does not understand completely, but she believes " result of appraisal of new and high substation tells supervisory management board of Xi'an city market book " appraisal result is fair and objective certainly. Wang Qian says, appraisal result can see apparently, this is not the result of public opinion of a deflection, also not be the result of business of brand of a deflection, just state a fact.
Wang Qian go up because of the net for a time the rumor is too much, be afraid that what oneself do to be able to be scolded, dare not shift new car. A few days ago, she has gone to 4S inn check passes new car, relevant formalities also is being dealt with in, she says, to the processing result of this matter, she is very satisfactory.
Dispute over obligation is immersed in to cause attention again after counterpoising as to dimension, wang Qian says, run quickly incident comes to an end, what after this continues to confront individual and company even is dispute blame, "The force that I believe to China rules by law " .
