Production comes out product quality, not be to examine come out -- doctor of Deming of · of Williams of Great Master of American quality management is in put forward " production comes out product quality, not be to examine come out " before this one concept, inchoate quality management is confined to quality inspection, guard a pass after can solid to the quality of the product act only.
This quality logion of Williams · Deming points out, producing every segment in the process only, ask strictly to undertake according to manufacturing technology and exercise instructor, ability assures the quality of the product. If oversight process is controlled, rely on to examine only, be impossible to assure product quality.
This truth is very actually simple. When we are teaching the child feigned line of business, also can emphasize wanting one-time had done, is not the reexamination after relying on to finish. If do not guard a pass seriously when feigned course of study, after finishing, check again be equal to spent the time of double. To avoid the waste on time, connect regular meeting to make sampling observation. And say from probability, sampling observation is unwarrantable quality.
One, why can you appear character issue?
2, the real case of character
Case one:
Some car a replacement, the ABS that uses some company production (750SQ) , after using 3.4 tons, what discovery makes with this raw material is plastic the surface all has macula, create a product unqualified, caused huge loss.
Case 2:
Some company produces white film to be used at suckling film, all detecting the project is eligible, so the method leaves factory, but when filmy production business is being used, discover mother bead taste is worse, undertake complaining later. Bring about finally, hundreds of tons order, because a such character asks,inscribe, fizzled out. Of very lucky is, use business does not have production to come out filmy production, consequence is otherwise unimaginable really.
Case 3:
The project mother bead that some company produces, because control lax standard to color, those who cause use company production is plastic a generation chromatism, bring about a client to use the plastic product of this company no longer thereby.
Case 4:
Because control lax standard to plastic moisture, bring about plastic products business in using plastic process, plastic appear all sorts of bleb, bring about many reject generation, finally a few tons plastic, return money entirely, recoup the loss that already caused.
To the case of plastic occurrence character, common occurance. If these circumstances want character branch to come the word of to be made a scapegoat, that is really too treated unjustly.
The author thinks, quality manages each link of the system, need to undertake quality is controlled, and these control are not to pledge check branch or quality department can be assumed completely apparently, must carry out these control by the personnel that is in optimal position. For example, the in producing a course discovery of certain product quality problem is very easy, but very difficult however in detect discovery, right now, the member that the person that the place works at production compares qualitative be careful in one's conduct apparently is right quality problem understands more, if work person control quality not actively, the member that rely on qualitative check merely guards a pass, product quality hard from go up at all get assuring.
The product located basically in design phase, next quality relies on to purchase completely, treatment is made, pack, carry assured, had controlled these segment, quality nature is good with respect to control. Be being designed and so product quality realizes in manufacturing process, quality realizes through craft management. How to control product quality:
The first, establishing character is the lifeblood consciousness of the enterprise
Should complete member realise: The character of the product is bad, the product does not have the market, the product does not have the market, the enterprise lost profit source, time grew, the enterprise can close down, subsequently and those who come is employee unemployment. Of course to the company, although product market is good, but also want " be prepared for danger in times of safety " , do product quality weller, build better enterprise public praise. Common saying says: "If you bloom, cool breeze is self-invited " .
The 2nd, establish the client consciousness of character
Everything is a center with the client, regard oneself as client, the handlers that oneself regard below one working procedure as, the consumer that oneself regard a product as. Such, had done the work can self-consciously between the job, everybody has done the work, the character of the product just can have assure, if be in the job jerry, the will be oneself personal interest of the harm.
The 3rd, establish the precautionary consciousness of character
"The character of the product is production come out, the design comes out, not be to rely on those who come out to examine, it is good to be about to do the business do the business for a short while. " this is not a catchword, what this reflected product quality well is preventive, if quality control does not begin from fountainhead, the quality that controls a product very hard.
Although much identifier power is thrown to guard a pass in production, a large number of because do not have,produces defective goods when production even reject, the cost of the product will rise greatly. The quality problem that besides has some of product is potential cannot from hind line working procedure discovers and make up for, this more ask we are in had done the business for a short while, prevent the happening of character issue.
The 4th, establish the program consciousness of character
Quality management is whole process, entire company, and between each processes, the job between entire company departmental door must be orderly, effective, ask personnel of all character administrator, operation presses a program strictly to do, if do not press process work to give wrong chance,meet grow in quantity, the quality of the product also cannot assure.
The 5th, establish the responsibility consciousness of character
Quality problem has 80% to stem from administrative layer, and the problem traceable stuff that has 20% only, that is to say, controller can accuse blemish to be occupied about 80% , handlers can accuse blemish to be less than commonly 20% . While controller perfects level of management, still must want to make handlers understands as follows at 4 o'clock:
A. Handlers knows how he is done and why should do so;
B. Handlers knows he produces manufacturing product whether the requirement of up to specification;
C. The product that handlers knows to his production comes out nots agree with add up to norms to will produce what consequence;
D. Handlers has the capacity that has be handlinged correctly to unusual situation.
If afore-mentioned equipment in already getting full enough and production at 4 o'clock, tool, detect reach the corporeal condition such as material all is had and breakdown still happens, consider as handlers the blemish that can accuse; If afore-mentioned there is any equipments in cannot getting satisfy or be manufacturinged, tool in 4 o'clock, detect reach the material such as material to the condition is not had and produce breakdown, that is the responsibility of administrator. Know the responsibility of character issue only, ground of ability have a definite object in view goes improving a problem to improve quality.
The 6th, the abidance that establishs character sends consciousness
Character is done not have best, it is better to have only; Quality improvement is one lasts, the process that perfects ceaselessly, it follows PDCA pattern, PDCA mode can summarize as follows:
P, plan: According to the requirement of the product, make improvement plan;
D, carry out: Executive plan;
C, examination: According to product demand, opposite Cheng and product undertake examining;
A, deal with: Take step, improve product quality in order to last.
Only such, our product quality just can rise ceaselessly, also raise quality and innovation ceaselessly so only, just can take ceaselessly excel the market.
The 7th, the cost consciousness that establishs character (namely quality standard consciousness)
Guaranty is qualitative, seeking profit is an enterprise forever target. The company should grow, must pay attention to manufacturing cost, however cost and character be closely bound up, character is done well, can fall the cost of the product lowest, if the quality of the product is bad, often retreat goods to complain by the client, so his cost will be resided do not fall high, force the enterprise even hopeless situation.
The reason of decline of a lot of company: Because do not have passenger source,not be, without order, manage badly because of enterprise interior however, cost falls to no less than coming and cannot participate in the market compete, enterprise should learn a lesson.
But character also is not more severe more advantageous to the enterprise. Contrary, raise product quality overly to will create character superfluous, raise manufacturing cost as much. When so we are being produced, ask each working procedure and link ask strictly to do by client standard, such we just are met utmost ground reduces cost, improve market competition dominant position.
The 8th, establish the educational consciousness of character
Accompany the development of the times, quality government idea also is being updated ceaselessly, need study. The company with 21 successful centuries will belong to those study to grow model enterprise, strengthen interior to groom, raise entire staff to make innovation ability, will make enterprise flourishing, change quickly. Say so, "Character only then at education, teach eventually. Teach eventually..
The fact proves, those successful companies are according to " the product is production come out " the concept undertakes the product is produced strictly, each link that they father to produce the product, the quality that assures each link does not give error, one annulus smashs one ring closely, the product that such production come out just is eligible good product, of ability withstand market examine.
Detail decides success or failure, the manner decides everything, establish only exceed strong character consciousness, excelsior on quality, assiduous persistence is gone after, ability it is good to connect capable character do, ability promotes a new height quality, capable ability of this a large ship braves the wind and waves in a situation full of danger, brave lives straight before, what ability goes is taller, farther.
Reprint: Chief quality official
