Fire of business of a restaurant, it is the result that collaboration of put together of a lot of element uses for certain, include optional location choosing to measure much place, place to do dish to taste activity of sales promotion of the taste that accords with local, conduct propaganda in passenger flow accurate and strong, environment is wholesome justice of shipshape, price reasonable, service is high grade and close etc. The effect that arrives since high grade and close service among them is bigger and bigger.
Because,this is, as people living standard rise, present person has a meal to the restaurant, just do not satisfy food desire, still hope to be able to enjoy more things. People hopes not merely can satiate had eaten, still can have the good intention feeling that gives relaxed pleasure; People is additionally outer now the gregarious attribute of have dinner is heavier and heavier also. About 3, 5 close friends, everybody looks for a cafeteria to eat a meal together, chat a little, contact contact feeling. This makes cafeteria is a have dinner place only not just, also became a gregarious place. All these raised taller requirement to cafeteria service.
American Qiao Zhiya. The manager of the hotel says Hilton: "Hotel of a first-rate, it is good building style design, modelling and display anything but, the guest room bed that also is not it provides the delicate cate with dining-room, however those are elaborate, attentive, make the guest has one to plant comfortable, the clerk of the feeling of safety and guests feel at home. This is the secret that makes an optimal public house. The overmatch that this private meeting makes the hotel makes trade of person of the same trade enjoys great reputation. Optimal hotel is the good place that the guest enjoys courteous, interest and fast and nimble service. Clerk must well-trained, top-ranking clerk ability makes top-ranking public house. " . This truth applies to cafeteria as much. Excellent service can beat come to a large number of turning round guest, make thereby the business of cafeteria more and more fire.
So what kind of service, ability attracts a customer, make a client satisfactory, praise, become thereby later guest?
Normative service
A cafeteria wants a service to be done well, must have the existing writings that belongs to oneself above all, complete service is normative, make groom before strict hillock to the clerk accordingly, the control that makes a clerk can skilled, specific in fulfilling daily servive routine, go.
About serving each normative content, all sorts of reference material are very much, we no longer detailed says, want those who remind everybody to have at 2 o'clock:
1, service standard wants specific, have maneuverability
For instance, average service standard has " want to the client polite " requirement, but all cannot stop hereat, and should ask this specific fulfil go out to the client into the door from the client on the word art of each link and conduct behavior. For instance: The client takes the door, should say " in the morning (midday, in the evening) good! Welcome aboard! " , "I am XX date clerk, very glad to serve for you " ; The client goes to the front of table, the clerk wants to pull open eat chair gently, pull chair to show for the guest sit, assist a guest to put clothing and other articles of daily use on eat chair, remind a guest custodial good vade mecum is tasted; When be guest pour tea with 7 minutes full advisable, say: " use tea please " etc.
2, the real case that service standard wants to accord with his, cannot copy copy word for word blindly, turned normative service into inflexible, dogmatic service.
What for instance oneself leave is a chophouse, service personnel amount finite, client also is the acquaintance around mostly, need not come according to the service standard of old restaurant blindly, may let a client feel otherwise you too 8 classics, a little feigned even, and the one side that lost kind nature. When the client says hello to into the door, need not be certainly " in the morning (midday, in the evening) good! Welcome aboard! " , still can be " king eldest brother, color is so good today, what is there glad thing ah? " etc.
Genuine service
The service of alleged sincerity, it is to point to each service that can allow a client to feel you, include you to wait to the client's welcome, care, it is to send the real feeling from the heart, is the job not merely go up deal with, a kind of habit on the profession, shoppy needs one kind. This is right medium or small for cafeteria especially important, because medium or small the guest great majority of cafeteria is all round nearby frequent visitor, each other contact is much, the guest can feel your service is to send what go up from sincerity or job to deal with. To delivering the service from sincerity, the guest also can sign up for with making a round trip sincerely, besides haunt outside have dinner of your home cafeteria, return the cafeteria that can recommend you to others, individual can develop the relationship that is a friend even.
Of course, some people can say, a day of job is so tired, which have the smiling expression of so much sincerity! Yes, your job is very tired, but whose job not tired? The guest became busy a day, draw out money to be in your this consumption, also want to eat easily, eat happily, experience be welcomed, be respected! So, since chose this profession, be about to ask to come according to this occupational. Want shop of guest smooth copy only, we are about to bring them joy, make sure the guest is glad, avoid any meetings to destroy repast asthetic mood, allow the person's confused thing. Otherwise, be sure meeting doing is not long, seek not as additionally as breakfast still tall.
Have the service of own characteristic
The competition between cafeteria is more and more intense now, deadbeat is increasing also to the requirement of cafeteria. A cafeteria wants to show itself in this intense competition, win the client's welcome, accomplish above only on the service already insufficient at 2 o'clock, how does that do? Can idea tries, roll out oneself particular, have oneself the service project of bright characteristic and serve content, such client ability notice you in numerous cafeteria, choose you thereby.
Of course, roll out distinctive service, the foundation depends on you having him others cannot the distinctive resource of follow the lead of and advantage, and think of the action play of this kind of distinctive resource and an advantage is the biggest.
Still have more distinctive, serve unripe special service than rolling out a monkey recently like cafeteria of a Japan, two hands or feet are deft and can " understand " the monkey of person word attracted many customers for cafeteria.
This is called " Kayabukiya " cafeteria is located in Tokyo north, advocate the traditional rice wine of battalion Japan, the two monkeys service of cafeteria is unripe -- elegant special He Fuxi likes by the client. 12 years old elegant always wearing coverall to move back and forth quickly between each table especially, for clients upright tea sends water, the blessing with lesser age can be in on the west clients serve the reeky towel that brush a hand for them before have dinner. Elegant special excellent service of He Fuxi beats for them come fee -- soja.
A client says: "These monkeys can compare the service with those bad manners to be born really work well. "These monkeys can compare the service with those bad manners to be born really work well..
Cafeteria boss big as kind of sweet grass it is 63 years old, he is this two monkeys should do pet to raise at first, what he notices the age is older later is elegant the action that always likes to imitate him especially, then he begins to train a monkey to work in cafeteria.
Still the client says the monkey appears to be able to understand person word. A client says, once, they cry to want some of beer again, did not think of elegant took beer really especially, let them feel very magical.
Everybody notices, this cafeteria can be rolled out " monkey clerk " , because cafeteria him boss is raising a monkey originally,be. So, alleged " distinctive serves " , must combine oneself distinctive resource and advantage, ten million cannot be imitated blind imitation with ludicrous effection, blindly.
Above, normative service, genuine service, distinctive serves, was your cafeteria accomplished? The welcome leaves a message we, everybody talks together.
