Recently, the citizen dials our newspaper hot line 66778866 report, before half an year, he flies in eminent of new and high area hotel of a bridal theme is ordered near road and mouth of across of road of an ancient name for China fell this year the marriage banquet August, soon wedding day will come, the hotel is abrupt however close down.
The reporter investigates discovery, the experience of this citizen is not an exemple, after consumer hears the news, much name already superintended a branch to complain to area under administration. Experience thing hotel why abrupt close down? Consumer this how does thought for the time being? The reporter undertook interviewing to this.
Lock of gate of experience thing hotel
Handed in 10 thousand yuan of deposit to book marriage banquet, hotel square abrupt however close down
Citizen grandson fruit (alias) live in road of Zhuo Fei of new and high area one village. This year the beginning of the year, he is in leave home hotel of not far theme of Xin Shengyuan wedding booked the marriage banquet this year August. Be engaged banquet that day, he just asks according to the hotel, paid 20 thousand yuan of deposit.
"Manage the hotel of marriage banquet certainly, it is the grand opera of preparatory wedding, I thought to make deposit to the hotel originally with respect to everything is just fine, cannot think of really, soon wedding day will come, this hotel closes suddenly however close down. " Sun Guo says, in July the middle ten days of a month, after he is informed message of stop business of hotel of theme of Xin Shengyuan wedding accidentally, ask several times to return deposit to this hotel and offer fair compensation, but make progress without materiality all the time. After this, he has report to superintendency bureau of market of new and high region.
The reporter is passed " weather eye is checked " inquiry discovery, limited company of management of bridal theme hotel established Henan Xin Shengyuan on April 22, 2015, register capital 10 million, scope of operations is the sale of things of service of plan of sale of hotel management, market, room, meal service, hotel.
Register capital ten million yuan company, why to meet abrupt close down? On July 23 morning, reporter v/arc be on the throne flies at eminent of new and high area bridal theme hotel sees the Xin Shengyuan of horn of southeast of road and road of an ancient name for China, hotel gate lock, inside the courtyard very sober, only value of two entrance guard is defended.
"Close down a lot of days, chef, clerk came home, I also say not clear why the hotel will be abrupt close down. " an entrance guard says, these days, in succession the client seeks advice from the thing of countermand gold, hotel square arrangement has person specially assigned for a task to coordinate processing relevant bequeath problem, "Hear have many clients dissatisfactory, (they) had arrived industrial and commercial bureau (note: Superintendency bureau of market of new and high region) complained " .
Many consumer complains dimension authority, experience thing both sides reachs refund agreement
"In July since the middle ten days of a month, we receive the consumption that involves hotel of theme of Xin Shengyuan wedding 4 cases to complain in all, involve consumer to already paid deposit amount to be 50 thousand yuan. " staff member Yue Yongchao says superintendency bureau of market of new and high region, according to the relevant evidence that consumer provides, the consumptive issue that they judge this matter to fasten break a contact of home remedy of hotel of theme of Xin Shengyuan wedding to cause, inform experience thing of the hotel to square relevant controller accepts investigation then.
Yue Yongchao says, zhang Mou of controller of experience thing hotel some is not present, the staff member that entrusts two hotels however cooperates to investigate. These two staff members profess, because capital problem brings about a hotel to cannot be managed normally, to stop as soon as possible caustic, in July the middle ten days of a month, hotel controller decides close down. According to rough statistic, before close down, hotel square already collection the feast deposit that more than 10 customer pay. At present, they are trying to contact customer, negotiate processing relevant bequeath problem.
Via market of new and high region superintendency bureau is chaired for many times negotiate mediation, on July 22, 23 days, experience thing hotel just is reached with these 4 complained customer early or late negotiate an opinion, hotel root plans to hold the date of feast formerly according to every consumer, gave out the cut-off that sum returns deposit time, "Consumer just already came to an agreement with the hotel " .
The experience thing hotel of responsible processing this matter square piece surname chief says, the outcome that their meeting ground negotiates, return the deposit that customer pays as agreed upon. The matter that cannot return deposit on the spot is the company encountered a trouble on capital have enough to meet need, "Delay just has money refund for some time " .
The hotel just should undertake responsibility of breach of contract, consumer can sue dimension authority
Yue Yongchao says, although this matter had a result temporarily, but, if the hotel just cannot return the deposit of consumer as agreed upon, consumer still can sue dimension authority through legal measure. In the meantime, they can report the management circumstance of experience thing hotel according to relevant flow, do not eliminate to include its " blacklist " likelihood.
Zhang Dan of solicitor of office of attorney of Henan wide article says, consumer and businessman are reached after booking feast agreement, both sides decided service contract concerns, ought to fulfil respective contract obligation according to consultative agreement and industry custom. Below the circumstance of consumer break a contact, the businessman can not grant to return deposit; To producing force majeure or of businessman break a contact, the businessman ought to return customer deposit.
"According to concerned law provision, collection deposit square nonperformance defines Wu about, ought to times doubler return deposit. " Zhang Dan says, in addition, because of hotel beak a contract and fail to undertake announcement inside reasonable time, caused consumer to lose the chance that the hotel that new option pledges valence comparatives enlarges with avoiding a loss, consumer can ask the hotel undertakes responsibility of breach of contract, recoup the loss that produces accordingly. If hotel square refus does not return deposit or do not compensate for consumer losing if really, consumer is OK to forensic to lodge a complaint.
(article of Deng Jing of Guo Xuefeng of reporter of Luoyang evening paper's trainee / graph)
