Client of great river of · of great river newspaper carries reporter Duan Wei
Express is sent, not the phone informs him, put into express ark directly however, lie between a day to be taken again, discovery wants collection more than 24 hours of a money " overtime cost " , recently, zhengzhou citizen Ms. Guo was mirrorred to the reporter " chop hand party " irritated worry. Nevertheless, such phenomenon is not an exemple, 19 days, website of government of national post office was announced " express box sends intelligence give service government way " , use to intelligent express box make a standard, make clear a requirement among them, use intelligence is express express be recruited gets box mailing addressee agrees.
[phenomenon] without agreeing with express by " join cabinet " , go taking after 1 day be collected fees
To this, ms. Guo thinks this collects fees force a bit the feeling at the person, above all, express little elder brother did not seek advice from her, put express express cabinet directly however, be not her to choose; of one's own accord next, after putting express cabinet 24 hours, be about to collect fees, she thinks this term is a bit short, and rate and collect fees the basis also was not informed.
Be aimed at this kind of spot, the reporter visits understanding to arrive, many " the net buys a party " spitting groove to setting the condition of express ark directly, although understand the pain of express little elder brother, but pursue because of its however save trouble, should send originally come or send downstair express, was cast the express cabinet that has certain space, wanting to take not only, it is easy to be returned not carefully " collect fees overtime " .
In addition, still have citizen report, if deliver the goods face-to-face, once express has damage, can communicate directly with express little elder brother, but if be put in express ark, responsibility is very occasionally bad to differentiate.
[new rule] with intelligence express box deliver is express, ought to ask for so that addressee agrees
Before placing express ark, whether ask for addressee to agree?
19 days, government-owned net announced national post office " express box sends intelligence give service government way " , the reporter understands, method in all 35, will apply at will rising on October 1, 2019, include to include relevant company is joint user of express of development, protection is legitimate rights and interests, normative express box sends intelligence give intelligence of service, safeguard express box is sent give the many sided content such as safety. Make clear a regulation among them, express box use business uses intelligence intelligence is express box deliver is express, ought to ask for so that addressee agrees with; addressee not to agree to use intelligence express box deliver is express, the renown location that express box use business ought to agree according to express service contract provides intelligence deliver serves. In addition, intelligence is express box operation enterprise ought to reasonable setting is express and custodial deadline, keep must not collect fees to addressee inside deadline.
If be put in the express in express ark to damaged circumstance does how? Method sets, express incur loss through delay, mar, inside of lack, addressee can reject sign after receiving sth on the spot, and according to intelligence the clew of enterprise of express box operation will be express go back intelligence is express box.
Nevertheless, although express ark has specific small issue to attract customer " spit groove " , but for whole, still brought great advantage to express terminal. Method puts forward, express box brings into supportive general intelligence plan related public service facilities and civilian the project such as project of service, the people's livelihood, region composition intelligence waits in hub of residential village, institution of higher learing, mart, traffic express box.
[view] implement relevant law provision, protect consumer rights and interests
This method comes on stage to be protected to consumer rights and interests for, what sense is there?
Chan Yanwei of solicitor of office of Henan vane attorney says, the net buys a process in, consumer and sell business contract law holds water to concern between the home, consumer pays cost to buy goods, sell the home to entrust express consumer of service of security of company general commodity in the hand. Carry out formally on January 1 this year " law of electronic business affairs " specific provision: The person that express content sheds a service to offer is when consign commodity, ought to hint consignee checks; to hand in what close by other generation face to face, ought to agree via consignee. Nevertheless, in actual life, many express member for spare time, not law sets related can complete comply with, put express to express ark to perhaps take the place of below the circumstance that agrees without consignee control an aspect. Additional, express box sends intelligence give a service to return existence to close send the issue such as the safe hidden trouble with serve non-standard, presence certain, consumer rights and interests gets be ensuringed adequately hard, once appear problem, responsibility differentiates very hard again clear. Of this method come on stage, to rights and interests of consumer of normative industry, protection, have important sense.
