Many nets buy consumer to complain, don't bother to see me out of a lot of wrap up came now. In the meantime, also little elder brother of a lot of express spits bitter water, say to contact customer not easily. Network of dish bird network gave out solution of an artificial intelligence: The member that give express deploys speech assistant, where to send to say to calculate by consumer.
On May 31, the thing of wisdom of 2018 whole worlds that 10 thousand continuous heavy rain hold in Hangzhou sheds president of dish bird network the peak can broadcast speech of a paragraph of intelligence alternant video. "I am assistant of dish bird speech, in express member before distributing, with you the phone affirms. " " you have an express delivery, excuse me convenient sign after receiving sth? Excuse me convenient sign after receiving sth??
President of dish bird network 10 thousand continuous heavy rain
This speech assistant still can speak with consumer.
"Hum, help me put property. Calculated, still put a doorway. Still put a doorway..
"Be to put a doorway? " " hello, be still in, it is OK to be put in the doorway to you? It is OK to be put in the doorway to you??
Brief conversation, the technical content inside but many.
The chop hand party that the thing has bought on treasure is cleaned out in the mobile phone, have probably and artificial intelligence customer service " inn small honey " the experience of contact with. For instance, after you issue sheet, inn-keeper customer service may check with you results address and order information, of at that time " customer service " the likelihood is a robot.
And assistant of dish bird speech, than " inn small honey " abler. According to introducing, service of assistant of dish bird speech relies on the communication in A, by Alibaba intelligence serves group of Li Xiaomi of career ministry A (namely " inn small honey " group of behind the curtain) and amount to rub lab of courtyard machine intelligence offers a technology to support. Among this, have Alibaba technology of multinomial artificial intelligence, include speech of speech recognition of much more dialectal heavy accent, full duplex operation semantics of alternant, context identifies etc.
Assistant of dish bird speech can identify reach correction key information, the mood that still can imitate true person, dialect, language fast, allow a machine more personate, you do not listen to go out almost is the machine is in with the person alternant. Down to someone speaks: "Can you help me hit part company phone? "Can you help me hit part company phone??
This also is sheet of afterwards electron face later, the product of form of another industry platform that dish bird rolls out. Speech assistant can be the same as automatic batch for a short while to dial huge amount telephone, the member that help express is sent before communication consumer. Speech assistant can understand a variety of dialect, accurate identifying the wrap up of consumer preference receives a point, result of real time feedback.
Current, an express member deserve on average to send 150-200 everyday wrap up, with a phone half minutes are calculated to 1 minute, call everyday be about 9 hours, phone fare is not low also. Some little elder brother for against time, dial a telephone when cycle even, also bring safe hidden trouble to oneself. In the meantime, because consumer often is not in the home, express member it is repeat coming also is common occurrence.
There was assistant of dish bird speech now god of this artificial intelligence implement, pass beforehand connection, authority of know the inside story and option return consumer, sent which consumer to say to calculate, province of the member that also help express gives a big time.
It is reported, this one service already was in in connect many sites to throw try out, sequel will be pushed in whole express industry.
