Tea water industry enters essence of life to refine administrative level.

Recently, in the Guan Wei that writes associate in color of tea colour Yue, I discover this brand is doing Training Within Industry in designedly, one skill resembles is " the system fights " .

Author ｜ politics rain

One, should serve considerate, manage first considerate

Color of tea colour Yue is the brand with a considerate service. (deferent door: Tea colour Yue is lubricious: Of new tea drink the 3rd kind likelihood)

Walk into an inn casually, next wet have seasonable umbrella; All the year round preliminary small medicine chest; Dissatisfactory to manufacturing, consumer is had " of a cup of bright tea permanent the authority that beg countervail " .

Seasonable umbrella of color of tea colour Yue, the picture comes from small gain of lubricious government of Yue of @ tea colour

The client is transient want a mouth to sow welcoming speech, the customer that correct answers patronage relapses even explanation " carrying fruit of green jade root and half cream first with this straw eat... "

The chain brand that has 1000 stuff to will tell, should court every store meticulous, patient, face takes the human nature such as smile to change detail, it is a challenge. Can see, color of tea colour Yue is making an attempt on management ceaselessly:

1, build groom system:

1) young crops grooms: It is right new personality grooms patulous complement of the system, participation employee need experience attends class, write log, adviser letter in reply, enter a series of segment such as exam of complete a course.

The main content of study is working skill, the knowledge that enhances pair of company culture and approbate.

2) limb plan: It is to be aimed at those who lay in inn to grow open to groom plan.

Discuss brand viewpoint of value with daylong time; Tell inn to grow should have at 4 o'clock ability: Standard, cohesive affinity, have mind of study force, master; Explain technological process of door inn job, if where grain traveling merchant appeals to, do be on duty personnel of maintenance of management, equipment, processing is fluctuant etc.

Lubricious product of tea colour Yue pursues, the picture comes from @ candy of a shellfish

With the star Buck's inchoate development train of thought agrees: Advocate catch inn to grow education and new employee to groom, had become the two end of the easiest out of control first.

Astral Buck is chain in official fixed position after coffee brand before long, begin to make perpendicular the professional development way that change and basic level employee groom system, undertake operation, personnel manages professional skill, storefront to groom relevantly. (deferent door: Why is 500 thousand yearly salary dug do not walk along astral Buck inn to grow? )

2, offer " invisible welfare " :

1) establish ear club.

This is the promotive mechanism that associate of inn of face each other of a needle sets. According to outstanding achievement and QSC (character, service and cleanness) , associate of inn of face each other undertakes assessing, amount to mark a month obtains an ear, the staff that acquires ear many months continuously can change the award such as travel.

The Yan Yue that occupy tea releases in lubricious public date, had had successive the staff that 6 months acquire ear, finished go the travel of Hainan.

Lubricious product of tea colour Yue pursues, the picture comes from gold of @ whale whale

2) rhythm interior rewards a mechanism

"11 " , " 51 " the golden week ends, the behavior with outstanding performance of store of face each other undertakes cash, award or curricular award.

Promotive object also is mutiple level, main concentration is done so that reach the designated position in the service, hardship is paid, performance is excellent wait for many sided, the group also has an individual.

Promotive content is full of the milk of human kindness, work overtime to in spite of illness for instance, work overtime actively, or the employee that sudden state takes inside inn to defend pass the night, promotive is to take salary off. To be out on duty of a month of 300 man-hour above, reward millet hand annulus, remind them to notice the body.

Inn of lubricious door of tea colour Yue, the picture comes from @imLorrainea

Honor also is a kind of welfare.

Regard a travel as the city, changsha greets travel height in small conference length a holiday, since of mechanism of a few award is right the solace of employee, also explaining " the effort of employee the company looks so that see " , arouse enthusiasm further.

3, executive care plan:

1) roll out darling allowance: Have the stuff of darling, can enjoy subsidy only according to asking to apply for.

2) little love plan: To in-house recruit group, the member that every group can need a person every months to have offers 500 yuan of warm gold, help the boy or girl friend that a few need help.

These extra consideration, exert a subtle influence on transfers brand viewpoint of value employee, excel a few oral the meeting that attend travels.

Deliver brand viewpoint of value with consideration, the picture comes from @ a sanded Mu

4, set is exclusive festival

Color of tea colour Yue will is surely on September 10 be thankful day, this day, employee can is opposite all people that had helped him convey acknowledgment.

Business management also needs ceremonial sense, in Alibaba, employee has " 1 year sweet 3 years of alcohol 5 years old " view -- regard employee as go like wine " brew " , have according to growing when the different a particular year into duty different make a way.

Alibabahui is dividing a quarter every year, 5 years of Chen Huo of global each district companion calls together Hangzhou headquarters, participate in ceremony of 5 years of Chen Shoujie together.

5 years of old ring in A, the picture comes from Baidu

There is the specific time of brand label in, go be thankful with staff of collection of impel of a kind of ceremony, this day is brand cohesive affinity a the strongest day certainly.

Picture 5 years are participated in in A old, it is the colleague that enters office together at that time more very, can insist 5 years to had formed a kind of link.

China have a famous remark for Ren Zhengfei, "Resource is can dried up, only culture ability is unripe be born not to cease " .

2, the service should be standardized subtly, more want " flexible index "

Mention do government, meal brand likes to learn sea floor to scoop up very much, astral Buck, the hope can arouse associate to send the smile from the heart and warmth.

But big company is between efficiency and quality, often need compromise.

Sea floor scoops up Zhang Yong to ever was in in the speech had discussed a case:

"The client says I did not drink soya-bean milk, need not add, be no good, must add to you.

The most comical is the mobile phone is covered. Some guests say need not, the clerk says I am covered to you go up, the guest says true need not, as a result he takes the advantage of you carelessly when, handle machine catchs the past to be covered to you. Handle machine catchs the past to be covered to you..

The service that sea floor scoops up makes a person impressive, the picture comes from Baidu

Original, the clerk is so enthusiastic, because,be not so do can be buckled to divide.

Sea floor is scooped up assess with KPI, management is done enoughly careful. But KPI meeting out of control, the person's action will be wrong. See, color of tea colour Yue preserves the flexibility between standard and human nature in effort.

Recently, color of tea colour Yue rolls out " ABC is flexible index. Color of tea colour Yue rolls out " ABC is flexible index..

Soft model the concept of index is to point to: Inside a reasonable big range, either the situation that produces to instantly immediateness makes component, have judge to the casuse and effect of time happening and behavior original intention however.

The state of door inn is not to groom forever manual can be wraparound complete, should make sure each employee is enthusiastic, should be before sudden incident adapt oneself to changing circumstances, permeate brand viewpoint of value go down, staff initiative is brought into play rise. This needs a system that implements harder than standardization.

To this, color of tea colour Yue installs assess of hillock of 5 group annulus, a month at least assess 8, take average grade, make a result more objective.

The picture comes from the Distressed on @ string

Install at the same time " politics appoint " , direct for core with viewpoint of value, make the 3rd group that stands side by side with operation group, QC group. 3 groups are ceaseless cooperation, mutual make judge, assure associate to the right is measured better and be protected.

Internet new tool also is in by have the aid of, color of tea colour Yue gives date of public of in-house and companionate reading to go up, introduce each detail of the company in detail. Need not attend a meeting, need not layer upon layer communicate can master interior to develop trends.

For instance, every brand is valuable view, can tell associate. But the meaning under those a few words is limitted, inside what limits be accord with, inside what limits to accord with?

Color of tea colour Yue is being pushed on article, the metropolis below every article undertakes classificationing to viewpoint of value, combine particular case to undertake assess.

Unscramble viewpoint of value in detail

3, epilogue

Business management, in the final analysis is the management to human nature.

The service that has makinging, experience on this thing, tea water industry is worth to stand in " on the shoulder of giant " , relapse deliberate, build more exquisite method and system.

Tea water industry is entered " deep ploughing " level, be in " administrative deep ploughing " on, what level does your brand have?

Plan as a whole Jiang Fei of ｜ of vision of Sun Chao of ｜ of editor of ｜ politics rain

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