[editor's note]
Buy when the net more and more the life that blends in people, everybody has experienced a network to consume dimension power more or less, however " does the thought that holds to after all for the time being " what experience be?
Discovery is in Beijing east the black washing a face that buys on self-supporting website is apparently light at shop product later, the rash gentleman that lives in Hangzhou chose the route that an endless thought fors the time being: From with deal with of electric business customer service, complain to door of The Ministry of Commerce and Industry, to Beijing east tell a court, appeal of the other side after winning the lawsuit, 2 careful maintain original judgement finally, around costs a year many in all.
On May 31, final judgment of intermediate people court adjudicates Hangzhou city, cognizance Beijing east all did not offer a product the obligation of true, overall message, misdirect consumer does a mistake to buy, form con, what bore rash gentleman is all appeal to beg: Return return shopping money 4620 yuan, and pay 3 times compensation 13860 yuan.
Recently, news of Pai of rash gentleman Xiang Peng (Www.thepaper.cn) the dimension authority course that told about this paragraph of trouble to emerge in endlessly. His experience can tell us probably, an average consumer also can safeguard the rights and interests with due oneself through proper approach.
The black washing a face that rash gentleman buys, label of outer packing Chinese is 100g, the Yin Youying on inner packing civil label, show dry when have 70g only. Article picture all is offerred for rash gentleman
Complain sue without the decision after fruit
In March 2017, my wife is in Beijing east self-supporting bought 14 such-and-such cards to wash facial black, the plan sends a person. The packing norms of the conduct propaganda on the net is every box 2, every 100g, redemptive hind discover than be being held in the palm so the person is taken from Korea however wash facial black with the paragraph apparently small. We search downstair small shop says, every light ten grams.
Customer service of our Xiang Jingdong is complained, think to deceive people apparently, the requirement gives a view. Beijing east one is assured and bold with justice, just reply simply it is very normal to say weight is light (only Chinese tags 2*100g on outer packing, hydrous 100g is tagged with English on inner packing, not hydrous 70g) , emphasize already English marked 70g, want me to return money. I put forward to want to retreat one compensate 3, beijing east refus is not compensated for. Around contacted ten days, later Beijing east below the circumstance that did not agree in me even, come twice directly engaging the load. Original capital east I also calculated good volubility, but so proud, I feel to want to go anyhow appeal.
Look for Hangzhou industrial and commercial complain, the other side says Beijing east register the ground to not be in Hangzhou, let me search (register the ground) Beijing industrial and commercial bureau. Beijing industrial and commercial bureau lets me search again go in for sth in a large scale the area is industrial and commercial bureau, latter and direct report Beijing the reply east -- making clear have moisture content, worked light, still say to be not mediated, beijing east different idea compensation, if still have a problem,go the court is sued.
Around complained a month, did not solve a problem to still get angry skinful. A lot of people persuaded me to calculate, not much money, why bother do sth over and over again, but my accurate, insist to go the court is sued.
This thinking that court of Yu Hang district can be accepted, was last year probably at the beginning of June, the data is handed in almost, receive an announcement to tell me to want to go railroad carries a court, now more the name is Hangzhou Internet court, the process of facing courtyard lasted again a many week.
Submitting a data will been August first. All ready, the court tells me, enter two months to mediate period. Meantime I call asked many times, without mail message. Two months expire, I ask a court again, the other side says Beijing east different idea mediation, enter order of put on record.
At the same time I begin to look for a lawyer, since request capital formally east, want or must prepare to fall, safeguard oneself rights and interests legally. Plainspoken nevertheless, really afraid at that time, in case was defeated to be returned so that carry on retaining fee, besides is so small long table. Can think again, I had done not have leeway, toughen one's scalp-brace oneself also must step down.
The black washing a face that rash gentleman buys, label of outer packing Chinese is 100g, the Yin Youying on inner packing civil label, show dry when have 70g only.
Refuse concession, abandon mediating
First time open a court session was last year originally November. Sessional that day, I had jockeyed in forensic doorway, the court calls to me say Beijing east raise jurisdictional objection, ask delay is sessional. According to flow, the court must want Beijing east reply, so front courtyard did not have a law to leave.
(the reporter notes: Beijing east be rejected finally by Hangzhou Internet court about the application of jurisdictional demur) . The lawyer persuades me at that time, this kind of lawsuit reconciles much, beijing east can think method to make you extinct time and energy. But I should request capital more sturdily east, even if was defeated.
Open a court session of right first time is this year January.
The Beijing on front courtyard east the norms that explains the black that wash a face, I listen water of a mist. Beijing east not only chicanery, still bite me why to buy so much at a heat instead, resource of administration of justice of voluntary wasteful state (the reporter notes: Final court decision did not support the court Beijing east this view, the basis includes: Buy time around 3 times to differ be not worth 1 minute, without evidence indication product is not use at consumption, and accuser experience appeals to a case only this one) . Front courtyard careful does not have a result, allow bilateral agreement time, each plan a level, next time open a court session says to weigh together.
The 2nd open a court session is this year the Spring Festival a few days ago, the spot says to weigh, beijing east a balance, my balance, the result is 14 all black that wash a face average 87 grams (the reporter notes: Forensic court decision shows all be 87.74 grams again) , far under Beijing east the product standards that writes on the net 100 grams.
Sue Beijing east hind I discover, beijing east self-supporting had changed the specification of this black that wash a face for 70 grams, the information of order page also changed even me at that time, commodity and order cut picture took before me fortunately. Beijing east why should revise specification? They are apparently guilty, these data I all has later refer a court.
Beijing east besides the refund that return money, reject any compensation, their biggest concession is the amount that compensates weight to need generation. I affirm different idea, differ only together 10 will overcome, is this to take me to drive scald thin slices of meat in boiling water? Do then I hit this lawsuit significant?
Actually that moment feels very tired, myself also does not know value of idea of beautiful so much is undeserved, persuade me to mediate plus the lawyer, the court also alludes me to yield, I put forward to retreat one compensate 2, beijing east say to report a company to tell a court again.
After the Spring Festival, the court calls tell me, beijing east reject to retreat one compensate 2. I say or retreats one compensate at that time 1.5, this is my biggest since front courtyard careful concession. But the following day I still vetoed this idea, if Beijing east so strong, why do I want concession?
2 careful adjudicate a result, maintain original judgement.
Dozen win lawsuit, the court supports all appealing to to beg
Take final judgment report was free from anxiety eventually in the heart, the court supported me all requirements. After first instance wins the lawsuit although glad, but there still is a knot in one's heart in the heart, afraid Beijing east can appeal (the reporter notes: On March 23, first instance of Hangzhou Internet court maintains capital east form con, support retreats one compensate of 3 appeal to beg; Beijing east refuse to obey, put forward to appeal; On May 31, court of Hangzhou city intermediate people maintains original judgement) .
Beijing east appealed really, but the evidence that appeal did not offer to hold the post of He Xin (the reporter notes: First instance and 2 careful judgment show, beijing east rejoin content is almost consistent) . So this (2 careful) I did not agree to mediate at all.
Encounter this kind of problem actually, I also am not willing to go truer, but communicate at the beginning (Beijing east) very proud, I must go to that this maintenance right safeguard. A lot of person persuades me, do not understand why I want to sue, take pain to not to please. They felt to calculate, it is good to returned money returned money, can compensate with respect to compensate, not compensate also calculated. Actually family member and my manner has change all the time, feel or calculated sometimes, but feel too angry again person, still should go thought fors the time being.
Whole process is very labyrinthian, too do sth over and over again, it is much more difficult to in imagining than me, want. Preparative data, follow-up is very beautiful time. I am in sessional around all the time follow-up, phone judge and secretary to ask progress, the likelihood makes a telephone call ten days, even a week makes several telephone calls.
Although Beijing east also oneself do not produce self-supporting product, but it is person of the first responsibility.
If encounter similar problem later, I still can continue thought fors the time being, and I have experience more, fumble even so, fumble now need not. I made ten years of sales, circumstance of can ceaseless follow-up, if encounter a problem, often also can communicate with court, lawyer, won't sit over to wait. Hit this win lawsuit, more or less does the likelihood have bit of concern with my profession.
I do not think the product quality east has capital what big question, dan Jingdong gave an issue this, do not admit his mistake however, the manner is very poor, want to invite average consumer thought fors the time being shrink back from difficulties. A great company, cannot such, should have take on.
