Sea Er group, according to calling the whole world large home appliance the first brand. After service differs sea Er, a kind of normal already was however on market. Sea Er group, the after service that regards a gleam of of domestic home appliance as the brand makes a person infinite spit groove however. Sea Er group, will several years be brave in to break through each technology camp, scanty however run a system at establish a perfect after service, the problem that cannot appear possibly to the product undertakes be sentencinged beforehand, cannot superintend more reach the designated position, bring about bought sea Er product to appear the incessantly of victim complain of suffering of all sorts of problems, complain without the door. Cannot solve the problem of materiality, this is abet the fluky psychology of group of area after service.
The sea Er that oneself experienced bad of the difference in fokelore unfortunately personally after service, that god class is protracted + the operation of shirk responsibility makes a person bristle with anger.
Incident reviewing: Oneself grow Le Guhuai to pressed down sea Er brand shop to buy sea Er water heater in Fujian before this, when two construction personnel after Fuzhou sea Er makes work come to install water heater, first time installation, 2 water heater 4 actor a powerful person or family, already slack 3, do poorly done work over again one, still have water of a drop (final water total dam up water opens a water this exploded) .
The reason is installation when water heater, need a butt joint (stainless steel or do not become rusty iron) , sea Er provides data of original installation water heater, but their copper butt joint is insufficient at that time, do not become rusty I do not accept iron, they do not wish to go back again take. Then I go out buy, buy cupreous butt joint to come back in me before, their water heater has been installed (what use cupreous butt joint, originally I am to prepare to use installation bathroom ark and clean to provide) . They are in however I am sealed affection and in me not present condition falls, direct go off with installs water heater. A complete cupreous butt joint, be stupefied is two are become by construction personnel to twist off in installing a process.
Water heater installation ends, construction personnel takes village entrance, I discover a few drop water (water total dam up water has not left, because of bathroom ark, the flower is aspersed, closestool still does not have installation to end) . Call then inform construction personnel to come back to be twisted again, after the event discovers breakdown still was not eliminated, still dripping water.
After understanding a telephone call again, the member that just tell construction person lives south the city, also fail to come over in time to remove breakdown. After installation the following day I finish wholesome, open water total dam up water to wash one's hands, answer later long happy. Pass a few days to arrive again bridal chamber, discover water of bubble of house of a complete set of, water returned ooze to arrive downstair, bring about downstair ceiling to appear big water be soiled.
2 construction personnel installs 2 water heater, half hour does not arrive to had been installed, 2 remote controllers also see only (another breaks up in rubbish dump) , up to now water heater still does not have electrify, whether can use normally return unknown.
When be being decorated before, 2 my flowers are aspersed, 2 altogether that defend bath used 10 butt joints, eligible 10, percent of pass 100% . And same cupreous butt joint, water heater of personnel of sea Er construction is common 4, have 3 slack, percent of pass is only 25% , do poorly done work over again, foster cordial relations between countries 2, still have one slack, 2 times percent of pass also is construction only 75% .
The problem appeared in product installation process, after service also is a kind of commodity originally. Just think: If this after service is enough professional, won't make this kind of elementary mistake, should have professional processing technique, should appear likely more the foresight of the problem, so succeed is all problem not answer exist.
Dare ask: After service center of Fuzhou sea Er, the major of your after service foreknows sensitivity is so disappointing, professional very finite also. Undertake grooming to personnel of the technology after carry out after all? Whether to undertake assessing before mount guard? If have, how does such technique adopt assessment? Construction the percent of pass of 25% , how to let person be convinced?
I am indoor the material furniture that decorate all is high quality product, the whole thing beforehand estimate loss 137900 yuan, and the after service center of area of sea Er Fuzhou responds to manner complicated and confusing, did not make sound manage compensate plan up to now.
Why the psychology that consumer wants to holding beautiful money in the arms to buy a lesson, will manage bad behavior to buy sheet for Haieryin. Long-term and character, consumer losing is money, and far to sea Er anger, everywhere the heart of exposure, and sea Er losing is negative brand image however.
The processing means after Fuzhou sea Er makes work is: Shut a mouth not to talk about compensatory program, do not talk about indemnity, evade an issue all the time. Ask I have the bridal chamber that never lives patch up reuse, the house has not been entered, who can undertake we should like to ask be repaired wantonly readily. Repair the problem that cannot solve succeed to appear what is more,the rather that.
After Er makes work, Fuzhou sea covers a region idiomatically:
1, procrastinate, call protracted battle. Employ psywar technique, victim dimension authority technological process complications, disintegrate victim volition. This interior after Fuzhou sea Er makes work has a special settlement of the crisis " tactics " : Procrastinate. Pull a victim to waste time feebly, abandon dimension counterpoising by oneself feebly with high opportunity cost? Want to make a victim be in claim for compensation of the waiver when thing loss outweights the gain?
Procrastinate, of the injury is the psychology of consumer, and the sea Er public praise that builds a few years.
Just think: In occurrence problem, solve problem respect, if the enterprise does not have a standard and reasonable settlement the path of the problem, lean however protracted, call protracted battle, how to let consumer reliance. Is this the caustic action of in-house established by usage after Fuzhou sea Er makes work? Greatest careless mistake appeared on its level of management it is thus clear that.
2, all sorts of kick a ball. Go out responsibility shirk, turn its responsibility infirmly.
Admit clearly to installed a process to exist that day when thing construction personnel slack problem, and speak bluntly installation is slack very normal, not be to have this only. This just explains he is in this kind of state often exists in construction process at ordinary times, already previous conviction. Again criterion, when thing construction member ill-mannered, existence is excessive the interface of cupreous butt joint that exerts oneself to do sth. the problem is brought about ruptures, behavior very short-tempered.
Manager of Fuzhou after service and agent, the member that becoming thing construction person however still undertakes denying below approbatory circumstance on the spot shirk, must shirk gives originally the material of in good condition nondestructive.
3, take rock-bottom employee when pretext. Piece finish sth, after Fuzhou sea Er makes work, leave directly besides the member that use a worker when the thing, the intent reduces my indignant psychology.
The discharge after Fuzhou makes work is become thing construction member, it is advantageous to the dot after this carry out, long-term will see avoid risk, avoid at later recurrent congener incident. But cannot not compensate for nonfeasance for oneself with this manage origin when excuse. As to do not drive experience work staff, will tell to me be without an influence, of personal feeling contend for cannot efface my individual loss.
4, play emotional card. Manager of Fuzhou after service emphasizes him one year earning 100 thousand painstakingly, this cannot serve as for oneself absolve and avoid duty excuse. Made a fault, be about to manage not to be pooh-poohed to be in charge of for oneself.
After all I just am the directest victim, my losing is more than money can be made up for, long-term price is housing character issue, and will live henceforth healthy problem, more serious is my be between the beetle and the block marriage.
This caused abominable effect directly to me:
1, bubble water of a few days, cabinet pattern plate will cause termite after two years, termite will be migratory area of enlarge fall victim, termite can invade board of be addicted to, real wood of sky of final eat by moth. Will kill termite to destroy furniture not only henceforth, influence of later period certainly will lives, more the influence is healthy. Repair cannot solve a problem, can worsen more problem.
2, original plan is entered by November marry, do house bubble water now, cabinet occurrence come unglued, paint craze, door craze...
A string of 1 the top brushs glue at the outset, nail is nailed directly go up in the cabinet, want to demolish a cabinet, be sure to bring about condole top to mar, metope paint is marred.
Besides the door is covered bad, must get door of a complete set of to change, different batch can be put in off color. Again criterion cabinet bubble water, manufacturer does not grant to guarantee (bubble water is besides manufacturer maintenance limits) . Certainly will has something made to order afresh cabinet, condole supports, paint, ventilated... the ability after also getting half an year the most quickly is entered.
3, decorate once for all after all, what I choose is the commodity of excellent character. The job struggles more than 20 carry ability to buy a house, but nowadays because this problem, the marriage that is the same as cummer is be between the beetle and the block, feel Fang Hui enrages patch up marriage in woman home. The requirement buys material to be decorated afresh afresh, otherwise marriage fails. The end of the year moves new home to plan bubble soup, outer renting a house is brushstroke big expense.
Fuzhou sea Er after service, the happy life with the pains of the half a lifetime before should you destroy me really and unripe second half?
In the process is communicated before this, you were less than for him job duty however, did not lack perfect administrative system for oneself, groom before staff post do not fall to real point, and consciousness of personnel shortage responsibility undertakes thinking over. Instead again and again evade, manner very not sincere. Be afraid of cause brand crisis? Cannot think of, total representative of after service manager of Fuzhou sea Er and responsible sea Er is such to sea Er brand not faithful.
And after the thing makes work the manager is brillant, be on the hedge to this response not clear, more divulge leave his post with oneself come shirk responsibility. Employee brand loyalty is spent insufficient, giving an issue is not to want to solve a problem, rely on all sorts of shirk to escape however come avoid problem, of the directest fall victim is an enterprise.
Sea Er was searched on the network after service, very apparent this kind of circumstance already was not a case, difference of a gleam of of the problem after sea Er makes work is judged. At this late hour, in the network on each media and gregarious platform, the expeditionary article after sea Er makes work still emerges in endlessly, dare ask: In those days you rely on to break freezer to break the brilliant military successes that come out, want to manage a mechanism for lack of perfect after service, and was willing to be broken by 10 thousand people's expeditionary after service public praise, lost popular feeling? Let person disappointment in the extreme, and is in a wretched state told in on gregarious platform 4 expeditionary transmission? Why to want to let consumer buy sheet for your superintendency not do one's best, the damage that cause is lost want consumer proper motion to bear. Must be cost to you just can cause an attention with the person's life?
Brand, it is a kind of asset, service, it is a kind of product, a kind be corporeal commodity. Fuzhou sea Er after service muddle through one's work, pull one hair and use the whole body, procrastinate indefinitely break down after the carry out of the brand, will naturally affect the good public praise that sea Er builds 34 years.
This kind gave a problem to escape, use labour personnel with discharge, with the manager after abdication photograph forces the Fuzhou sea Er of shirk responsibility makes work, company loyalty spends such difference, administrative cost is inevitable and high, more give a brand blacken sb's name.
Every link on an industry catenary is crucial, after producing carry out, should bring into the program goal with long-term enterprise. Especially after service, straight contact amounts to consumer intelligence, can measure a brand to actor or actress a dimension of bad is spent as consumer more. Experience good after service, can make a piece of calling card that the product markets, the after service of apparent Fuzhou poor of low quality is serious be a burden on the group establishs Haierji for a long time the brand image that rise. Do a business, want take a broad and long-term view, shoulder heavy responsibilities, assume case, just also win case. Be about to wear imperial crown, surely bear its are heavy.
