On December 19, ma Yun visits center of the customer service that clean out treasure, still passed a strong interest when customer service incidentally. He sits by of a belle, the head wears headphone, very serious appearance. And later produced a thing to make everybody feel very interesting.
A consumer is in after referring question of belle customer service, the likelihood is not quite satisfactory such reply, be in phone that say: You let Ma Yun pick up the telephone, I want him to explain personally to me. Such word is being become at ordinary times a fun went, cloud of horse of as it happens sits by, immediately beck say I will receive: Hello, I am Ma Yun. Do not know to hear this sound the other side what to can be experienced, should meet those who feel quite lucky.
Ma Yun can achieve today's success, the angle consideration problem that stands in consumer with him is not divided. Ma Yun expresses to the client often is visited before him, listen attentively to the client's demand. Customer service is to accept the place with client most demand, powerful service center should be built in A, to the product optimize proposal expression to go out.
Wu Minzhi of presiding client officer is deep also in A have feeling, she expresses: "Mr. Ma once said with me, a lot of people want to take your horse wind today. I just began to do not have understanding, understood later, this is very simple, what be in charge of because of us is client experience, on the platform in whole A, the client's experience is good, I should be in charge of, go driving, go playing the end, it is the client gifted actually so we this right. The service is small 2 it is the branch of reveal all the details in the company not only absolutely, should be the person that there is speech right most in an organization more. Should be the person that there is speech right most in an organization more..
When be being faced finally, ma Yun is special was thankful the customer service in A and client, left oneself sign one's name on jotter.
