Ms. Zhang is in carried Cheng to buy tall iron ticket, have before next sheet " formula " option has been ticked off to choose, its think this formula is the meal on the car by accident, did not eliminate. But the combination of a coupon that after taking a car, she just is informed this formula to be the sale that carry Cheng. Reporter of Beijing morning paper tries to buy a ticket, this acquiesce when discovery orders is bought, consumer is expended with respect to capture of take advantage of an opportunity carelessly a bit, notice very hard. The customer service that carry Cheng admits this project is acquiescent, but if consumer is bought by accident,say, can call application refund. To this, the lawyer states platform takes infraction of carry out behavior this kind consumer rights and interests.
The formula is website coupon formerly
Ms. Zhang is mirrorred to reporter of Beijing morning paper, before paragraph time buys Gao Tie from net of officer of the trip that carry Cheng when the ticket, encounter a thing that allows a person to find both funny and annoying, "Order inner tube wears ' formula ' , I think is the lunch on the car, the car on the result wants with person car attendant, the person says the service that is not them, look carefully later, ability discovery is a coupon. Ability discovery is a coupon..
Ms. Zhang says, when ordering, oneself never choose this formula, 40 yuan when handed in Qian Caifa to have many " the formula is expended " , the heart wants to want to have a meal anyway, all alone sexual intercourse was handed in, who knows to be troubled by gave jest.
After getting off, ms. Zhang is called to customer service of the journey that carry Cheng reflected this condition, the other side gave Ms. Zhang readily to be retreated however floriferous 40 yuan of money that give, but Ms. Zhang feels platform is such the practice is very inappropriate, "I believe to order falls to pay directly when the ticket was not being bought like a lot of people and me, 500 multivariate fare are much give 40 yuan to also do not look. I call now examined minutely they give retreated, if I pay no attention to, or more harum-scarum from the start does not have discovery, are these 40 yuan of money them silent ' swallow ' ? Are these 40 yuan of money them silent ' swallow ' ??
If want to cancel to need a hand to move,click
The reporter tried the Gao Tie ticket that reserves Beijing to go to Shanghai through carrying website of Cheng journey government yesterday, after choosing to want taken number and time, click " book " hind jump out to fill in the page of information. On the page, "Order total " a few words use label black increased font shows, the price " 593 yuan " designed still sign is red. But in its upper part, have small font shows " go Cheng total prices 553 yuan " , "Formula price 40 yuan " . The mouse moves to " formula price " on model of written characters, showed a formula to include " extremely fast give a bill, honour enjoy customer service of person specially assigned for a task, certificate of libertinism of 20 yuan of home " wait for content.
The reporter notices, price detail lower part has " extremely fast give customer service of ticket, gold " option is ticked off automatically to choose, this project value is 40 yuan, if want to cancel, need a hand to move click.
That is to say, the reporter falls in the case that did not make any extra items, order is ticked off automatically chose a formula of 40 yuan of money. Subsequently the reporter buys a ticket with APP of mobile phone of the journey that carry Cheng, case is same, the case that choosing actively orders in appeared a value of 40 yuan of money " coupon formula " .
Nevertheless, zhong Lan of office of attorney of Beijing Beijing division installs a lawyer to express, net of the journey that carry Cheng this kind of behavior is the platform of a kind of network with commonner instantly " build carry out " behavior, apparent enroach on the option of consumer. If be in consumer not below know the inside story and the circumstance that do not agree, this kind of possession that took carry out to still encroach consumer counterpoises, "These were disobeyed " consumer rights and interests protects a law " , ought to get of door of The Ministry of Commerce and Industry investigate, if give consumer to bring a loss, still should give compensation " .
Zhang Jingshu of journalist of hot line of Beijing morning paper
