Today, jiangsu saves postal management board to serve quality situation to saving express completely 2016, undertook detailed bulletin. Service of what express company is first-class, which the poorest, the user is complained most what to have again. Understand together.
[Jiangsu net buys quantity whole nation the 3rd year average each 70]
From express service satisfaction spends investigation state of affairs to look, 2016, national post office entrusts orgnaization of tripartite major, to countrywide express service public satisfaction is spent undertake investigating, investigation limits enclothes provincial Nanjing, without stannum and Suzhou, test object is before rank of gross of business of domestic express delivery leaned 2016, and 10 service level is better entire networks express serves a brand. On the whole, average branch of the whole nation is 80.5 minutes, and Jiangsu is 84.8 minutes.
From the point of express brand, I save express to serve satisfaction to spend notch taller express brand is: Suitable abundant satisfaction is spent notch highest, for 94.3 minutes, and charm amounts to lowest to be 79.1 minutes. From the point of purchasing power, jiangsu person is bought buy bought enthusiasm very tall also, platoon whole nation the 3rd. Day all express portfolio is in 7.77 million, express of average per capita uses an amount, close add send near 70.
[annual is received complain 29 thousand effectively to complain service difference to take the first place]
From the point of circumstance of consumer appeal processing, 2016, visit postal management department completely, receive an user to pass dial 12305 those who have appeal is mutual 130 thousand, among them significant appeal 29351. From the point of the type of appeal problem, involve deliver rate of service, incur loss through delay, missing lack, appeal is higher.
[blood orange is yellow: Quality of express company service evaluates grade]
Next, postal management board still will release Jiangsu express served caution 2016, to express the service evaluates poorer enterprise to have red, orange, yellow caution, all should be declared to send on time by caution enterprise written rectify and reform a circumstance, caution colour is the enterprise of red and orange, still will talk about company headquarters about. Force through falling mechanism, supervise and urge the enterprise promotes a service the standard further.
315, namely tomorrow, jiangsu saves market of postal management board to supervise a department, will establish in litchi square complain only, if you are in those who send and receive express when encounter a problem, can seek advice from appeal to the spot.
