On March 12, chengdu Taurus area collects plain street a large supermarket, a box puts the strawberry of neat, sweet all the more below the shine upon of lamplight colourful, the staff member still is promoted in busy move.
Advanced before long, two citizens just are complained with bazaar, report crosses strawberry to may exist degenerative, mildewy wait for a problem, did not have the effect it seems that.
Meanwhile, the reporter is ravelling a discovery after packing in good condition strawberry, there is 5 strawberries bottom to had appeared inside dust-colour, with the strawberry of the brilliant red on goods shelves, it is two appearance completely. To this, reply of market staff member says, if discover strawberry is bad, average consumer can be not bought possibly, once discover, the staff member can change immediately.
Citizen experience: Buy a box to install strawberry, already cankered long hair
On March 10 afternoon, citizen Xu plum is in this bazaar the price with 39.9 yuan, bought the name is " female strawberry " commodity.
Trade name word is very inviting, can not think of, already deteriorated however inside. After coming home, she ravels discovery of the ability that pack, the strawberry in the box, one installs 15 strawberry, have 4 already broken.
The reporter sees in the shopping receipt that Xu Mei offers, she was bought at that time include chocolate, potato piece, the numerous goods such as yoghurt, beer, amount is 246.41 yuan, settle accounts came down to pay 213.46 yuan.
"Some coping are taking white mould, some bottom are already cankered. " she patted these broken strawberry with the mobile phone at that time, connect hot line of customer service of supermarket whole nation instantly, show nobody receive busy line listen. Subsequently, she still uploads the photograph to the mailbox of customer service government of the supermarket.
Xu Mei also dialed the customer service telephone of this bazaar, the other side tells her to be able to retreat goods processing, give out to go up in cost price foundation the processing program of 5 times compensation, final, she receives 199.5 yuan compensation.
Why does similar experience differ processing program?
Like Xu Mei, the client is in this bazaar, also had confronted similar issue.
Li Fang on March 10, put in this bazaar " female strawberry " on goods shelves, bought. Result, packing the place of keep out, she discovers a few strawberry to have sign of apparently degenerative hairy.
She this one circumstance, report gives the customer service of this bazaar the staff member, get replying saying however, strawberry is belonged to farming by-product, metamorphism is not to have avoidable.
Bazaar rejects to be compensated for to her. Later, li Fang releases this one circumstance in the network, mirror field of the Chengdu City to superintend a branch, the hope can strengthen management, let consumer eat the food that be at ease.
The reporter measures in person: It is bad that a strawberry has 5 15 times
On March 12 afternoon, the reporter comes to this bazaar. Giving birth to area of fresh fruit sale, discovered put what go up in goods shelves " female strawberry " . Have sale 29.9 yuan, also have 39.9 yuan, weight is tagged respectively for 250g and 400g.
The reporter picked a 29.9 yuan strawberry randomly, result discovery, there are a few to had presented cankered position inside. Then, the reporter reflects this one condition the salesman around, salesman says, "Since be bad, you do not want, go changing additionally! Go changing additionally!!
The reporter changed additionally, outside bazaar, opened outer packing. The result makes a person accident, one installs 15 strawberry, 3 bottom present clear cankered position, additionally still 2 present knock against injury, entire case strawberry falls in outdoor environment, not be very fresh it seems that, and commodity bag mount also sees less than allowing that why to produce the necessary information such as the manufacturer, date that pack.
Market response: "Since see not fresh why be bought even? "Since see not fresh why be bought even??
On March 13 afternoon, reporter general this one circumstance, report gives the customer service of this bazaar the center.
"Naked eye can see those who have damage directly, had been bought at that time! " reply of customer service staff member says, strawberry hard to avoid can have knock against loss, add save time to be compared again short, so existence metamorphism grows hair, do not have a law to avoid. The client since naked eye can see those who have damage, "Why be bought even at that time? "Why be bought even at that time??
Before refer whether somebody has been mirrorred " female strawberry " existence birth date, manufacturer home is short of break wait for a problem, this staff member tells a reporter, these information may be on big case ability has indicate, there is a box to pack good strawberry in the case, go up to goods shelves by artificial sorting again.
She expresses, if the salesman inside bazaar discovers goods is not fresh, can change in time.
(cover news)
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