Illegal cost is very low, execute the law cost is higher.
Home appliance maintains the question that seems a platitude in disorder, the CCTV this year 15 evening parties of 3 · exposure among them a lot of detail. The washing machine problem that drainpipe damaged causes, maintenance technician pretends platen is out of shape however, maintenance that cost is less than 40 yuan such " steal peach to change plum " later ask a price 400 multivariate, maintenance worker also can be obtained accordingly 200 multivariate deduct a percentage from a sum of money. The maintenance that return a factory also makes a holiday, make mark of solder lapping defect intentionally even come " deal with " consumer. Repair without sick leave, ailment overhaul, high price is promoted, impossible to defend effectively.
This CCTV 3 · at 15 o'clock renown maintenance of 8 home appliance serves a company, involve Xi Menzi, 3 ocean, beauty, benefit and sound of riverside, look, square too, the business of after service of engage by special arrangement of the brand of mainstream home appliance such as cygnet.
The company that is call-overed is fast make response. Beautiful group response says, " severe processing, express an apology and take remedial action. " Xi Menzi response says, "Remove instantly the cooperative agreement with experience trouble firm, reserve the right that investigates its law duty. " benefit and riverside response, "If be put in the after service business of seek expedience via investigation, will chase after duty after all, determined processing. " square too the group says, "Begin to carry out the Baoan that prevent smoke to hold a service in the round from 2016, every install 25 yuan service charge level, this service consumer has own option. This service consumer has own option..
Time finance and economics inquires discovery, CCTV 3 · 8 enterprises of the name are medium at 15 o'clock, much home company is in information of state enterprise credit is public show systematic inquiry to be less than. To this, liu Buchen expresses, of CCTV exposure also may be " plum ghost " , do not have any aptitude namely, and without the manufacturer of any accredit, inn is maintained after false carry out.
"Plum ghost " rampant
To a lot of problem that exists in home appliance maintenance, qiu Baochang of chairman of committee of major of general affairs of law of rights and interests of consumer of Beijing bar association expresses publicly, main reason is information asymmetry. Average consumer does not understand principle of home appliance job, also did not maintain experience. The breakdown of general electric home appliances Commercial pattern is core difficult problem. Day wind negotiable securities grinds the newspaper shows, will tell from flow, often be after sale, deliver goods, installation and carry out come by retail terminal of dominant, brand business serves as leave factory upright, more is the kind that trusts a representative with a kind. In the meantime, because after service is much beyond the bag is given priority to to tripartite, brand business often can be passed a series of KPI comes standardization serves a standard, be in layer upon layer outside below the bag, current pattern still may have the space that is worth to be perfected further. OK and referenced is congeneric major is spent taller, outside the vehicle maintenance and repair with package more kind. Liu Buchen expresses, problem of automobile industry maintenance is very serious also, but because car product and person safety are associated the gender is very tall, the industry is opposite to normative sex requirement taller. And home appliance product, sales volume is huge, with person safety correlation is spent be not particularly big, accordingly, concerned branch is easy when manage laches. Service of Chinese electric home appliances The overlay of these elements caused home appliance to maintain a trade in " plum ghost " frequency shows. This year CCTV " 3 · 15 " the company of service of home appliance maintenance that the evening party call-overs includes: Company of after service of electric equipment of mill of company of after service of home appliance of limited company of trade of Cheng Jinxi of company of service of maintenance of home appliance of company of service of maintenance of company of after service of grand luck home appliance, dimension beautiful home appliance, Liu Zhimin, Wuhan, Teng Hui, paper, Shenzhen grand achieve fill commerce limited company, new. Time finance and economics inquires discovery, among them much home company is in information of state enterprise credit is public show systematic inquiry to be less than. There also is coverage of much home media before this, home appliance decorates experience " plum ghost " . Early before, still Shanghai police uncovers home appliance to maintain bilk record, among them " plum ghost " maintenance worker worker and bunco of collaboration of mountain fastness website. Qiu Baochang expresses publicly, there is the maintenance on line of a lot of home appliances nowadays, news of general maintenance trade can be arranged to be on result of a few searches by enumerate. In these information, have a plenty of real message, have a plenty of false information, have even " plum ghost " pretend to be standard unit, still have what did not maintain aptitude at all " black businessman " in appearing possibly also in these news list. Among them a very crucial question is, platform of maintenance of Internet home appliance collects fees to these searches as a result, appear possibly even which maintenance business gives money the many case that discharges advanced face. Below this kind of circumstance, internet home appliance maintains platform nature to want to assume corresponding responsibility. Time finance and economics was searched with Baidu " air conditioning maintains Ge Lanshi " , in Baidu home page first appeared " Ge Lanshi government maintains a phone " , but after the dot leaves, already appeared piece " 404 " condition. The user king gentleman that maintains according to home appliance is mirrorred, he has used maintenance of Baidu search home appliance namely before this, experience " plum ghost " . In fact, the user of home appliance maintenance that is cheated through network search element is by no means minority. Can of evidence is, the story that occupies Nanning traffic stage shows, came 2017 in July 2018, 12315 command center receives Nanning city industrial and commercial bureau the consumer incoming message that involves home appliance to maintain a problem 307, among them 92% it is to carry Baidu, 360 networks, 58 with the city, 114 wait for inquiry to home appliance maintains a businessman and be decieved. Does intelligence change broken bureau? Day wind negotiable securities grinds the newspaper expresses, relevant section follow-up will publish old home appliance to reclaim relevant policy, or will promote an industry after farther integrated home appliance makes work condition of integrated service line of business, debug from the installation after carry out, reclaim to again the maintenance after carry out, excellent report relevant business, after the dimensions that tripartite serves grows effectively or the appearance that will change high cost, random make a price. But Liu Buchen expresses, old home appliance reclaims the issue closes environmental protection and resource loop to use, there is too big concern between as random as installation maintenance elephant. Should grind the newspaper still puts forward, expect product of intelligent home appliance comes on stage, eliminate the information asymmetry that maintains after carry out. Grind newspaper analysis thinks, the maintenance after this home appliance makes work resembles occurrence core in disorder, in Yu Weixiu labour uses the understanding difficulty of technical major name, earn the super profit under information asymmetry. Current and ongoing Xin Pinzhi can in home appliance, can feedback product breakdown information to be main informatization function, this also will drop customer the understanding difficulty to the product, offer self check program in order to remove the effect of this respect. "The main problem of home appliance depends on hardware, intelligence changes a help not quite. " senior personage Liang Zhenpeng represents home appliance industry, intelligence changes what resemble to maintaining chaos to decrease can be the conduct propaganda of the enterprise only, can not produce materiality effect actually. The problem after home appliance industry makes work is serious be all the time the chronic illness since, again and again media exposure improves without materiality as before. Liu Buchen expresses, the chaos after occurrence carry out is resembled, not be which element gave an issue, however all related sides have a problem, make board on business end only, or hit on end of business of the service that do not have a card only, it is far insufficient. Superintendency branch is done not have cogent perform superintendency duty, consumer lack discriminates ability basically, also cannot evasive. Have consumer report, experience " plum ghost " the thought after maintenance technician fors the time being and cannot get appropriate is handled. Install attorney office Zhang Yue's lawyer to express to time finance and economics to this Beijing Beijing, this kind reports a case to the security authorities have put in a lot of obstacles really. The amount that spends like major maintenance is lesser, do not accord with standard of criminal put on record. In addition, all sorts of unreasonable home appliance maintain gimmick to concealment quite, prove bilk evidence is bad to obtain. Because this has the personage inside course of study to suggest, can pass mobile phone kinescope to will maintain process transcribe to come down to serve as evidence, do not let maintain labour to collect fees alone, however set makes money first by platform, after consumer feedbacks, platform course gives maintenance the orgnaization again, be superintended more easily so and mechanism of set rewards and punishment. But Liu Buchen does not hold hope, be based on a lot of and objective reality of home appliance industry, he says: "I can say or state with certainty even, this problem still can be continuously. This moment of next year won't be compared the case is better today. " (Chen Shiai of Beijing time finance and economics)
