Consumer is one of 3 large principal part that with the participation with paratactic posture of government, industry market economy runs, of market economy active very big one part depends on consumer. 2018, total volume of retail sales of Chinese society consumable amounts to 38.09 trillion yuan of RMBs, chinese consumption dimensions resides the whole world the 2nd, what consumption has become Chinese economy to grow is the mainest help one of motive force. The backside of these data is the consumptive group with the giantest whole world -- Chinese consumer; Accordingly, protect consumer rights and interests, the happiness that can satisfy people to grow increasingly better not only gives birth to vivid need, also be the need that upholds order of socialist market economy, the significant move of stimulative society harmony.
Support government concerned department, disappear assist the indefatigable effort that reachs much home media to come for years, nowadays consumer dimension authority consciousness is stronger and stronger also, enterprise also more and more realizing protective consumer rights and interests also is protective him enterprise.
Day of international consumer rights and interests is born write down
After latter-day Industrial Revolution, global free trade is outspread, sex of complementary sex, an organic whole drives world economy economy grows ceaselessly. 19 centuries end and at the beginning of 20 centuries, consumer safeguards oneself rights and interests to be below adverse economic condition, arose to protect the theory of consumer right and exercise, make consumer rights and interests finally be mixed in policy and jural regulation affirm.
20 centuries 60 time, consumer rights and interests puts forward formally. On March 15, 1962, american president John holds the post of when. Kennedy was published in United States Congress " the president about protective consumer interest is special report " , the " that offerred famous customer first 4 rights " , namely: Authority obtains safe safeguard; Authority obtains accurate data; Freedom having right decides to choose; Authority puts forward to consume an opinion. Kennedy offers these 4 rights, organize place for consumer of world each country gradually later accepted, regard the mainest job as the target.
Subsequently Nixon's president put forward consumer to seek countervail right further, label the 5th of consumer basic right. After this, these rights gradually by world place accepted, a lot of countries according to level of its economy culture, made complement and progress, the right that if increased,accepts consumer education.
1983, by the United States, England, Australia, Belgium and Holand the consumer organization of 5 countries initiates the international Organization of Consumers Unions that hold water affirmatory and annual was rights and interests of " international consumer on March 15 day " . Choose one day this to regard day of rights and interests of " international consumer as " , also be to enlarge conduct propaganda, the activity of consumer is safeguarded inside stimulative international limits. Place of lady of gold of handkerchief of chairman of Organization of Consumers Unions of international of no less than says: "People's association, the exchange of the product, the activity of technology and communication is waited a moment, with respect to the requirement we must consider to run paralell inside global limits move. When this kind struggles to continue everyday, we choose every year one day, let each respect can hear the voice that we give out for consumer, and gain the mental momentum of for prospective task effort.
1985, the the United Nations General Assembly was passed " protective consumer criterion " , put forward to protect consumer a certain number of the general principle of rights and interests, offerred consumer right namely essentially; Namely: The health that protects consumer and safety do not suffer a harm; Promote and protect the economic interest of consumer; Make consumer gets sufficient information; Make consumer can be mixed according to individual desire need to make a choice; Consumer education; Offer effective consumer to compensate for method; Organize the freedom that consumer group perhaps organizes. After this, these rights gradually by world place accepted, a lot of countries according to level of its economy culture, made complement and progress, the right that if increased,accepts consumer education.
such, from 1983 since, annual on March 15, the consumer organization of global each district should hold large-scale activity, concentration publicizes the right of consumer, the powerful force of indication consumer. Include to issue news communique among them; Introduce the activity that consumer organizes to the public; Tell people customer to the organization will be protective consumer rights and interests to do what job to wait. The consumer organization of some countries is collected to the public in this day " song of consumer rights and interests " , some organizes speech game or undertake " a year of the most serious harm consumer interest incident " assess activity; Reward the person; that makes contribution for consumer movement to hold exhibition; to hold consumer to teach a lecture. The consumer organization of a few countries still begins what concern code to protecting consumer rights and interests to carry out circumstance examination to wait.
Send important country to consume dimension authority to gain ground more
Protect rapid development of motion as our country consumer, party and government take consumer rights and interests seriously to protect the job more and more. Now nowadays, begin " day of rights and interests of 3.15 international consumer " the means of important conduct propaganda that relevant activity regards protection as consumer rights and interests, had become those who have extensive society effect, the sociality activity with far-reaching meaning. In the following respects, "Day of rights and interests of 3.15 international consumer " play wears relevant propaganda to send main effect more:
Above all, "Day of rights and interests of 3.15 international consumer " of relevant propaganda begin be helpful for whole society establishing consumer rights and interests to protect a concept. Propaganda drives knowledge of completely sociological Xi Weiquan, attention consumes heat, promoted what protective consumer adds up to atmosphere of right beneficial society to build. Next, "Day of rights and interests of 3.15 international consumer " of relevant propaganda begin be helpful for safeguarding fairness the socioeconomy order of sincere letter. The relevant activity that around 3.15 consumption day of rights and interests conducts if 3.15 evening parties can promote industry standard oneself to manage action, sincere letter is managed, those who abide by freewill, equal, fair, honest credence trade principle, the Chongzhongzhi that regards protective consumer rights and interests as management activity is heavy, also produce important maintenance to socioeconomy order thereby action. Again, "Day of rights and interests of 3.15 international consumer " of relevant propaganda begin be helpful for promoting health of socialist market economy to develop. Appeal of day of 3.15 consumer rights and interests pays close attention to and strengthen protection of consumer rights and interests, and the thing that protective consumer rights and interests is not consumer individual, the relation of the production of contemporary society and consumption is inseparable, the consumption that reasonable, health grows the structure can promote balanced development of production undoubtedly. Without consumption, also do not have the market. Protective consumer rights and interests becomes the serious content that implements consumptive policy, because this is helpful for the healthy progress of socialist market economy. Finally, "Day of rights and interests of 3.15 international consumer " the begins stimulative consumer to consume dimension to counterpoise settlement of relevant propaganda, let be at ease consumption becomes reality. Relevant propaganda opens all sorts of dimension authority channel, help consumer enhances dimension authority sense, escape consumes trap and error, cogent the consumptive confidence that promoted people, also benefit at life quality rise.
With all possible means join forces, protect consumer rights and interests jointly
The government is superintended purify the market, help " fine money " drive out " bad money "
Governmental superintendency is the solid backing that consumer rights and interests ensures, build the environment offerring pass the time in a leisurely way of healthy fairness, make consumer has confidence to seek more high quality consumption, stimulative enterprise upgrades ceaselessly progress.
On July 6, 2018, the 3rd meeting of reform committee is deepened to discuss in the round in the center of passed " a certain number of opinions that consume latent capacity about perfecting mechanism of stimulative consumption system to arouse a dweller further " (the following abbreviation " opinion " ) . The conference emphasizes, perfect mechanism of stimulative consumption system, want to comply with a dweller to consume new trend, from supply and demand two end send force, breed a key actively to consume domain fractionize market, build safety to be at ease consumptive environment, promotion dweller consumes ability, guide form reasonable consumption to anticipate, cogent the fundamental sex action that enhances consumption to develop to economy. To the enterprise, " opinion " put forward to want ceaseless innovation to the enterprise, contented dweller consumes the requirement of new requirement and new trend, also let an enterprise see the government builds the confidence that is helpful for enterprise fairness providing environment of market of Wu of consumer goods kimono and determination. Be like again this year the beginning of the year " law of electronic business affairs " come on stage formally, in the help consumer consumes him barrier of middleman and guarantor in the network rights and interests while normative the market, in letting an enterprise start a field anew in this more have a definite object in view.
Market superintendency department stands fast " safe bottom line " , cogent safeguard consumer rights and interests, also be to be industry standard health to develop " lead a way " . On December 27, 2018, national market supervises administrative total bureau to hold countrywide market to superintend working conference in Beijing. The market superintends Zhang Mao of total bureau director to express on the meeting: "Level of consumptive dimension power promoted ceaselessly 2018, first half of the year, investigate case of rights and interests of enroach on consumer in all 18 thousand, proposal value 800 million yuan. Since this year, countrywide market superintendency department and consumer organization are begun actively be at ease consumption founds activity and consumption to complain fair show pilot, begin satisfaction of 70 cities customer to spend evaluation, start 12315 etc complain advisory hot line and platform conformity to work, begin experience type investigation, commodity to compare an experiment, press commonweal sex lawsuit, disappear assist constituent working is developed further. " at the same time exert oneself of market superintendency department is on guard market risk, strictly observe safe bottom line, let consumer be at ease consumption, also make an enterprise firm in developing a process establish rose " bottom line thinking " .
Disappear assist consciousness of authority of propagandist consumption dimension, supervise and urge sincere letter runs the company
On December 26, 1984, chinese consumer society holds water formally, the consumer that indicates our country has an organization inside whole society limits protects athletic beginning. Chinese consumer society rises from 1997, through deciding the way of a theme every year, begin " year theme " activity, namely consumer society is carried out in extensive conduct propaganda " consumer rights and interests protects a law " on the foundation, highlight the content of a respect every year, strengthen protective consumer to add up to the conduct propaganda of right beneficial, increase protective consumer to combine right beneficial strength, make protect consumer to add up to right beneficial to work to develop to depth ceaselessly, the thematic changes that comes for years also can reflect a consciousness of consumer dimension authority to promote ceaselessly, the theme was surely 2019 " credit lets consume more be at ease. " , reflected consumer to ask to consume a result not only -- the product of high quality or service, also more and more the attention consumes a process, attention know the inside story counterpoises, superintendence, want to be consumed for nothing obviously. To the enterprise disappear assist help consumer raises dimension authority consciousness, make consumer can better him form the right, supervise and urge sincere letter runs the company.
Media exercise public opinion is supervised, the help consumes dimension power
Supervise platform as public opinion, each are big media is in annual 315 during can have activity of relevant special subject, if 315 special subject publicize month of column, 315 conduct propaganda, 315 themes to publicize a program to wait, aim to develop media public opinion adequately to publicize a function, help consumer safeguards oneself rights and interests, build healthy consumptive market environment.
On March 15, 1991, the " of evening party of friendly special subject that CCTV economy ministry rolls out consumer of day of rights and interests of consumer of international of "3 · 15" . The first " 15 evening parties of 3 · " although exposure strength is insufficient still big, the form is not perfect also, but the period of hair is needed in force of Chinese economy labor, in benefit of reforming and opening of Chinese consumer savor, also bearing at the same time fake when the anguish that product place brings, safeguard oneself rights and interests correctly to have very good illuminative effect for consumer. After this, "15 evening parties of 3 · " already made a mark, become the public opinion position that millions upon millions consumer trusts, become a country to concern the fundamental strength of order of market of standard of ministries and commissions. Not only such, "15 evening parties of 3 · " also became the pronoun that safeguards consumer rights and interests from a simple number. Annual on March 15, 15 evening parties of 3 · will give out strong voice to protect consumer rights and interests.
In addition, each are big media is in 315 during it is to organize propaganda of relevant special subject in succession more. Be like close paragraph time comes, consume dimension power facilities to encourage broad consumer and social all circles to take an active part in, strengthen construction of team of volunteer of consumptive dimension authority, drive consumptive dimension to counterpoise to be treated in all in coordination, compose builds harmony to consume an environment, net of the sound of economy of broadcasting station of broadcast of newspaper office of consumer of Chinese consumer society, China, central people, people decided to begin 2018 year jointly " seek the most beautiful consumption dimension right person " activity. As we have learned, the activity decides 10 finally " 2018 year are the most beautiful person of consumptive dimension right " mix 20 " 2018 year are the most beautiful person of consumptive dimension right nominates " , hand-in-hand travel publicizes a report extensively.
The enterprise should add up to compasses self-discipline, assume main body responsibility
The enterprise is the responsibility main body that protects consumer rights and interests, the enterprise has self-discipline to manage only, ability establishs a good company brand, get consumer favors. Rights and interests of cogent protection consumer, the enterprise should father to shut production, establish right distribute pattern, it is a purpose in order to satisfy the requirement of consumer, below the premise that ensures business character is measured, develop new product ceaselessly. Such ability stimulate consumption, pull move inside need; To aeriform commodity, need raises the responsibility heart that serves personnel, establish the businessman's good service figure, build perfect information feedback system, the feedback news that knows the market for a short while, value customer complain, accept customer self-consciously supervise and correct in time.
If new big China is senior,vice-president and Beijing delegate are in chief delegate Li Chao east express, network of total bureau of supervisory government of market of nation of no less than trades supervisory management Siwei plows a vice director to ever mentioned protective consumer rights and interests is protective enterprise oneself, consumption is the most important part of enterprise implementation profit, it is the main body of the market. Consumer is our supreme service object not only, and the parents of back and belly that is us. Without the consumptive demand of consumer, the enterprise also did not have the soil of the value of existence and existence. Any behavior that harm consumer interest are self-destruction Great Wall, caustic person's not hoggish behavior. Li Chao east the gentleman earlies childhood, be like new hold to the concept with consummate consumer all the time, hold to protective consumer to add up to right beneficial to promote the management concept of business development namely from beginning to end, the standardization with sincere abide by the law letter is managed.
If close newly rule is firm develop, pass on a society attentively
Be like new, found 1984, headquarters is located in the United States still city of Luo Wo of his state general, it is individual of a deep ploughing maintains taste and the enterprise crossing a state that nutrient complement tastes a domain. If new group business pervades,Asia, America, Europe, Africa reachs the whole world such as Pacific Area nearly 50 markets, appear on the market at hanging out his shingle in new York stock exchange 1996.
2003, be like market of chinese mainland of new make one's bow, the is in Shanghai like area of garden of headquarters of innovation of new big China completion that invested nearly 500 million yuan 2014, if devote oneself to implementation newly to be in China can last the concept of steady progress had not stopped all the time, will long-term the strategic goal that in China and Chinese economy joint development regards a company as.
Be like new think to protect consumer rights and interests, be in charge of the highest mission that is an enterprise to consumer, hold to standard and development to pay equal attention to, safeguard consumer rights and interests the job to blend in each production, segment that manage and sell, insist to offer high grade product for consumer, put an end to all exaggerating with behavior of false conduct propaganda, with the market superintendency branch builds favorable market environment and legal environment jointly together.
As an enterprise, want to always protect consumer rights and interests in manage not only, should assume a social responsibility that answers and obligation more, the help is in area society environment to have better progress. The force that condenses be apt to is written into like new company mission, be like new also blend in this mission the square field surface that performs social duty, 1998, if new group is in the United States to hold water " the force foundation that NU SKIN is like new kind " , come nearly 20 years this foundation had supported the beneficent project with many whole world and multinomial research plan.
2002, if new group is initiated in the whole world " suffer crop failure alimentary plan " . Be in China, "Suffer crop failure alimentary plan " already accumulative total helps 1.68 million children improve nutrient condition. In November 2008, nu Skin big China is established " Nu Skin is like fund of heart disease of new China children " , help impoverished congenital heart disease (the following abbreviation " first anxiety " ) the little patient gets real time cure, up to now, successful already collect exceeds 100 million money of 16 million yuan of RMB be apt to, in all cure 8, 403 first anxiety child. Let 5 on average everyday first anxiety child obtains new student order.
Since 2014, if new China plans 10 years inside can donate 1 million yuan of RMBs every year to Chinese disabled welfare fund, add up to 10 million yuan of RMBs, hold water " if market kind is new the plan that achieve a bit " , use at supporting disabled of chinese mainland area to do poineering work, arouse disabled poineering enthusiasm, do poineering work for the disabled provide the fund that start, fumble and build in the light of the disabled the side of own poineering obtain employment supports a system. Since holding water 2014, "Had waited for 9 be born that visit town in Shaanxi, Gansu Province, Fujian early or late, help disabled project 32. Nowadays, those had been walked out of the predicament of poineering initial stage by the disabled that aid financially, greeted a favourable turn of career and life, realized the dream of oneself not only, also drove more disabled obtain employment, it is better to foreknew together oneself.
2014, be like new " Le Shanhui " hold water, aim to if the career of new China manages associate and group of long long service to offer an earnestly practise what one advocates,be, carry out goes and deliver the platform of the force of be apt to, warm other, big oneself. Up to by December 2018, already accumulative total exceeds 44, 695 justice labour are participated in, contribution goes out 171, 290 hours, help and company in all 107, 654 suffer help a person.
Since entering China 2003, be like new built 24 to be like new elementary school in all, helped nearly 35, 000 poor children, future will continue to help campus of return of children of more unable to go to school like new China.
Contribution is highlighted mediumly in charities by right of its, be like new 5 degrees obtain what issue by ministry of civil administration of People's Republic of China " China charity award " ; Receive in glory 9 times continuously " Chinese beneficent pop chart award of 10 big beneficent companies " ; In selected 2010 Forbes " 100 are worth to trust enterprise a list of names posted up most (medium-sized company kind) " before 5; Since 2005, in successive years is obtained be known as Oscar of international business circles the The Stevie Award of award; Because be in,the indefatigable effort of the respect such as responsibility of product innovation, society, environmental protection reachs outstanding contribution, receive in glory American enterprise large award 4 times, up to in December 2018, win large award of 55 international enterprise in all.
"If future is new will support as always and cooperate a government sector relevant job, perform social duty actively, with " the force of be apt to " pass on a society. Undertake ego changes ceaselessly with immanent promotion, rights and interests of cogent protection consumer, establish industry standard to manage surveyor's pole. " if new China president is earnest,say so. (Rong Jun)
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