Function of customer service of new edition of platform of small letter public, it is the webpage edition customer service that group of platform of small letter public rolls out to satisfy requirement of public number customer service chatting tool, use small letter to sweep an entry means, vermicelli made from bean starch of real time reply supports to seek advice after loginning, satisfy personnel of many customer service to be date of a public to provide the operation demand of the service at the same time.
Customer service function opens move:
1, public date opens customer service function first
2, early before of function of enlightened already much customer service upgrade for function of new edition customer service
1) entry public platform - > function - > much customer service - > upgrade
2) click upgrade pushbutton, the system can detect the customer service that has not bound small signal of calm mobile phone, after full customer service is versed in date needs to bind small letter of calm mobile phone, can satisfy upgrade condition, also can delete did not bind number of decided customer service work, wait for upgrade after finishing, add afresh can, click after upgrading instant become effective.
3) if exist to did not bind the customer service that decides small signal, the system can have the following clew.
3, finish upgrade, can be added in new interface or run customer service
2, the user that after landing, can see with the public date speaks, optional choose receives a dialog.
3, condition of switch customer service: Click online condition, can choose online status, leave position or exit login.
4, receive an information:
The hand moves receive: After the line on customer service personnel, click wait for receive, can be in " wait for receive " in list, the hand is moved receive the dialog that awaits a return.
Receive automatically: Should wait for when the dialog that receives is too much, can be in setting / in receiving a setting, open is received automatically.
Receive afresh: Exit login, or the dialog exceeds half hours, need is received afresh, activation speaks.
5, send a message: The dialog that has received, customer service personnel can undertake chatting with vermicelli made from bean starch inside 48 hours.
6, setting:
Account setting: Examine statistic of public number information, data to wait.
Receive a setting: Receive setting of setting, automatic greeting language automatically to wait.
Leave a setting: Can install the voluntary return content when leaving position.
