The reporter learned from Chinese consumer society recently: 2018 countrywide disappear assist shift of power of constituent innovation dimension, difficulty of focusing dimension authority, consume force of dimension powers and functions and level to promote ceaselessly. 2018, countrywide disappear assist the organization accepts consumer to complain 762 thousand in all, solve 556 thousand, redeem pecuniary loss for consumer 980 million yuan. Among them, in disappear assist receive directly listen complain advisory phone 4400 person-time, processing consumer is of all kinds complain 910 person-time.
In disappear assist continue to advance electric business to consume dimension to counterpoise direct car construction, into be stationed in company of large cable business to add reach 24, use pass the time in a leisurely way of direct car platform assist organize nearly 600, up to last year in December, platform coexist manage complains a case 5044, dispute solves efficiency to promote apparently. Announce regularly complain statistic the analysis reports and special complain analytic report, cause social all circles to pay close attention to extensively. Advocate continuously advance a line below 7 days to cancel goods acceptance activity without reason, raised operator to participate in spend and of consumer approbate degree. Much ground disappear assist the organization advances mechanism of butt joint appealing to tone and new media to complain platform to build. According to introducing, 2019, in disappear assist had made the focal point big thrust teach He Weiquan into consumption dispute of consumption of public opinion guiding, promotion solves efficiency, development to begin commonweal lawsuit practice to wait for 6 respects to work. (Reporter Qi Zhiming)
