According to Guo static Internet encircles observation, recently, the big profit hair of Suzhou area, enlighten inn blocking you, had given birth to bright, Beijing with box horse east X unmanned supermarket, Su Ning unmanned supermarket is same, rolled out self-help to receive silver service.
In big profit hair supermarket controls silver-colored area around, special open up gave a self-help to receive silver-colored channel, place inside this passageway have 3 ark opportunity, consumer can sweep a code to shop in this area self-help directly.
Enlighten also be in inside Ka Nong advocate push self-help to receive silver service, install inside every passageway receiving silver self-help accepts silver-colored ark plane, nevertheless, estimation is to just went up line before long, there is the member that receive silver to coach at the back the user shops aside likewise at the back of ark machine, function of the member that follow to receive silver formerly is same.
Since 2017, domestic retail industry begins arisen " unmanned supermarket " concept, according to the tentative idea at that time, it is for greatly cut the manpower cost of the member that receive silver, everything relies on consumer self-help to buy. However, to 2018 second half of the year, the unmanned supermarket of real fall to the ground does not have a few, everybody begins to accept silver-colored direction move to self-help, unmanned supermarket is very tall to the requirement of consumer, for instance user must measure of hep and whole operation and flow, and self-help closes is to have relevant service personnel actually at the back of silver, once discover consumer won't be used, service personnel can come over to assist consumer to have a service, and if having first time to assist, follow-up customer does not need help, but inside unmanned supermarket, consumer is done not have by " education " opportunity, everything should rely on oneself.
What can see is, gain ground as what self-help receives silver-colored mode, can more and more shops roll out self-help to receive silver service, the problem is, do nobody receive silver to you can replace the member that receive silver really?
Want to answer this question, we might as well the advantage that sees self-help receive silver first:
The first, optimize personnel configuration, save labor power. Pure look from itself receiving silver, this is not particularly profound technology work, and once consumer passes much word, the member that receive silver forever insufficient, once throw,can spend resource of much the member that receive silver, great much time can be in unused condition.
Nobody receive silver criterion to be able to optimize personnel configuration on certain level, save labor power, for instance, former it is passageway of two member that receive silver, everybody can discharge two teams only, if set these two channels into nobody,can control silver-colored area, can put at the same time 3 accept silver-colored ark plane to 4 self-help, efficiency rose at a draught, and or of former the member that receive silver can be sifted directly, or can reach these personnel arrangement other position.
The 2nd, for consumer spare time queueing up. Self-help receives silver to was equivalent to be being offerred inside original space more " the member that receive silver " , such, shopping efficiency can promote greatly, the time that consumer queues up to shop decreased greatly.
The 3rd, avoid occurrence issue. The member that receive silver is Everyman, may the mood is changed, some moment can be in with dispute of the generation in process of customer settle accounts, and self-help cash register is a machine, itself is emotionless, everything is him consumer is finished, won't have dispute generation so.
Show according to the data of platform of some cable business, the price of an unmanned cash register is in 30000 -- 80000 yuan or so, if calculate,go up after installation safeguards carry out, wait, price can be added again go to 20 thousand yuan, this price says low, say tall, but it depends on scope effect to the advantage of retail business, company of a large chain may have store of a few chain, a two word, the likelihood is 449, and an impression amount that involves, the likelihood breaks up namely of times.
Self-help cash register basically is one-time collect fees, follow-up price is not high, such calculating come down, whole cost should compare artificial cost for certain low.
Nevertheless, if will consider from the angle of consumer, self-help receives silver or have proper corrupt practice.
Above all, it asks every user can use a smartphone adroitly, and how pay of small letter, pay the tripartite such as treasure to pay App, it has a demand to consumer, a lot of people connect a mobile phone to won't be used, perhaps do not know even the word, you let consumer go self-help receives silver, consumer is for certain " two one bring shame on " , what also does not know.
The person that won't use a mobile phone can by close the door on, but the person that you can not let won't use a mobile phone goes the shop buys goods, so, only self-help receives silver and not was no good artificially for certain.
Next, had queued up to grow when consumer, whether can promote efficiency really, still need time to examine. The person that expending because of offset has a demand, the likelihood confuses the person that has inexperience in a certain team, this kind of moment can increase only whole those who receive silver when long, self-help receives silver can fast and effective, depend on the adroitness of consumer uses rate, competence is better, efficiency is taller, jump over conversely low.
Finally, inextricability breakdown problem, for instance, some commodity appear cannot sweep a circumstance, the user cannot be handled possibly on self-help cash register, we see similar case in the supermarket via regular meeting, the member that receive silver cannot sweep a code, hotshot is moved input a form code; Some commodity may need to say to weigh, some commodity may be to press a valuation, and consumer understands to press jin of valuation. Once similar BUG appears, self-help cash register won't tell consumer how to do.
So, only self-help receives silver service won't do, in China's huge consumption population, consumptive layer class extraordinary diversity, self-help receives silver to be able to satisfy the requirement of partial consumer only, match with partial group, still have with respect to heavy consumption person receive silver to be familiar with not quite to self-help, still need to have artificial help.
