Incident of explosion of tank car of chamfer of Zhejiang lukewarm mountain carriages affection is an

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One, heat incident overview

On June 13 16 when make 46 minutes, freeway of G15 Shen Hai (lukewarm mountain big brook paragraph) , a groovy tank car that leaves for Wen Zhou by Ning Bo produces explosion. Explosion affects circumjacent building reachs car, partial a house owned by a citizen and workshop collapse. Up to on June 15 afternoon 15 when, already sent 20 people to die, 172 people hospitalization (among them 24 people are hurt again) .

After accident happening, various organize force for a short while, establish spot headquarters, compositive spot comes to help wait for 6 working groups, fast investment works.

Current, the job deals with to already began to undertake after family member conciliation is condolatory and genial.

In the meantime, via stage city, Wen Ling branch of two class environmental protection is opposite accident seat undertakes monitoring, , at present trouble spot periphery did not discover apparent pollution.

The trouble spot that CCTV news releases pursues

2, analysis of public feelings data

Platform of big data of public feelings of eye of frog of Qi Lu of · of Qi Lu evening paper with " tank car of chamfer of Zhejiang lukewarm mountain explodes " undertake entire network monitoring to retrieve content. Through be opposite on June 13, 2020 -- the 10 data when undertook arranging on June 16, information content is 722077 related entire network and this incident.

News source takes situation picture (data origin: Eye of Qi Lu frog)

Tremendous public feelings is caused after accident happening, limits is monitored in afore-mentioned time inside, walk along power plan to be able to see through news source, on June 13 19 when the left and right sides, reach public feelings peak value, information adds up to related this period of time release 71345, as accident investigation, rescuing progress, follow-up public feelings appears ceaselessly fluctuant.

Media vivid jerk (data origin: Eye of Qi Lu frog)

From media vivid jerk graphic representation shows, "Tank car of chamfer of Zhejiang lukewarm mountain explodes " in incident transmission, the media of 91.17% phonates through sina small gain. After the accident produces two half hours, wen Ling of @ of government affairs small gain is released released the first information, the time that acknowledged accident happening, place and spot circumstance, rescuing step that taking.

Sensitive occupy than the graph (data origin: Eye of Qi Lu frog)

Tendency of affection of news of entire to this incident network monitors platform of big data of eye of frog of Qi Lu of · of Qi Lu evening paper, data shows, "Tank car of chamfer of Zhejiang lukewarm mountain explodes " in incident information, sensitive information is occupied than 81.98% , basically be a netizen go out to explosive accident expression " astonish " " sad " , rise to dead data " be anxious " , "Experience thing enterprise ever was punished 10 times by administration " after information exposure, the netizen is right experience thing enterprise is relevant aptitude, whether to violate compasses express doubt. Neuter information and openly information, it is information releases pair of governments to phonate in time, actively more the affirmation that announces incident fact, offset prevents the affirmation of rescuing team.

From popular topic analysis, height of sina small gain pays close attention to " tank car of chamfer of Zhejiang lukewarm mountain explodes " incident, as the propulsion of time, the progress of rescuing job, government is reported to incident evolutional, small gain topic exceeds 30 related, public opinion upsurge warms up ceaselessly.

Small gain topic is medium with # Zhejiang lukewarm mountain one tank truck explodes explosion of tank car of chamfer of Wen Ling of # of explosion of tank truck of big brook of Wen Ling of # of explosion of tank car of Wen Ling chamfer of Zhejiang of # , # , # , # already sent Wen Ling of # of 20 people death, # groove. Topic of # of explosion of tank car of chamfer of # Zhejiang lukewarm mountain reads a quantity to amount to 550 million, discuss 141 thousand times.

Keyword cloud (data origin: Eye of Qi Lu frog)

Pass keyword cloud to be able to see, "Tank car of chamfer of Zhejiang lukewarm mountain explodes " in incident transmission, the main body word that the netizen pays close attention to hot word to divide reportorial itself " Wen Ling " , " groovy tank car " , " explode " etc, return focusing to be in " come to help " " rescue " " death " " get hurt " wait for a keyword.

3, public feelings observation

1, explosive accident stimulates people insecurity nerve, cause a netizen to surround view

Report data according to what the government releases, up to on June 15 afternoon 15 when, already sent 20 people to die, 172 people hospitalization (among them 24 people are hurt again) , spot video presentation, explosive happening has unidentified substance to fly off for an instant, spot smother billow, many car is being burned. Casualties data and media erupt to the accident the picture of the spot and video report, stimulate the nerve that the people splits open closely deeply, the social risk that affecting the people is cognitive, pertinent information travels in the fission on the net, shuang Weicheng ferments for public feelings, with sina small gain is given priority to, many media intervening coverage, deliver spot rescuing information in time to cause a netizen to surround view.

2, the government refutes a rumor in time clear the air, compress negative news to transmit a space

From media times, phonate quickly, the transmission that sends tale of quite can effective keep within limits effectively, as " tank car of chamfer of Zhejiang lukewarm mountain explodes " the happening of the accident and ferment, occurrence rumor begins on the network, a few from media loiter heat, the Italy before this engraft of video of tank truck explosion makes Boluoniya this accident small video travels on the net, a few claim " the nearsightedness frequency of accident explosion instant " appear in the network, enormous visual sense stimulates concussion, make topic of public opinion focus was full of the link such as reason of reductive to instant of accident happening beginning and end, explosion, accident happening guess and judge. The government refutes a rumor in time, compressed negative news to transmit a space.

Policeman of @ Zhejiang high speed: The pace investigates # Wen Ling at the beginning of classics of # of explosion of big brook tank truck, the groovy tank car that produces explosion was not contacted with any car.

3, official scroll releases pertinent information, response people is deeply concerned

"Tank car of chamfer of Zhejiang lukewarm mountain explodes " after accident happening, the government is seasonable, phonate continuously, compose was built release with @ Wen Ling for information the department is released advocate city of stage of platform, @ is released with be being achieved formerly + transmit releases pattern for the government that support, in 24 hours, @ Wen Ling is released release 10 information thick and fast, the site that involves public opinion attention is rescued, data of personnel cure, casualty, press conference and the State Council and the important information that the concerned accident that saves a government deals with. @ stage city is released roll continuously release 16 information, report spot rescuing news, clear network is disloyal video, bulletin the State Council hangs out his shingle supervise and direct instruction. With government affairs small gain and government affairs date of small letter public is released for official information advocate platform, much platform of local entire media cooperates with, the saturation that realized authoritative information effectively furnishs, guided effectively media and comment on direction from media.

4, experience thing enterprise ever was punished 10 times by administration, the branch superintends not do one's best related netizen doubt

Luck of experience thing enterprise installs city luck in relief danger to taste carriage limited company, held water on March 5, 2003, by Zhejiang luck source limited company of group burning gas is accused. Relevant administration punishment shows, come from 2016 2018, luck installs city luck in relief danger to taste carriage limited company to ever was carried by road of He Ruian town of lukewarm state city management board is punished 10 times, total fine amount exceeds 14100 yuan. And source of its partner luck lights gas to also be in be punished for many times in last few years. To this, netizen doubt superintends a branch " open an eye to close a key point " . The netizen is commented on to this " the punishment that these 10 punishment is safe liability issue, cannot cause take seriously? Cannot cause take seriously??

4, frog eye area is judged

After accident of explosion of tank car of chamfer of Zhejiang lukewarm mountain happens, from the point of public opinion of relevant topic, network, comment of field of integral public opinion is smooth, what did not appear to weigh big event to often appear before is serious go slant. This and government hit out quickly guiding public feelings actively not to have nothing to do is. Practical experience people experiences the government to expect with psychology, people of seasonable and effective response is deeply concerned, control public feelings develops and direct, those who prevented negative public sentiment ferment, slow down the amplification that already had public sentiment. In breaking out incident this, the accident before the government answers public feelings job to absorb this is taught a lesson, change " " for " guide " , answer to guide actively to changing by passivity, it may be said breaks out the schoolbook form version that incident government releases.

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