These two days of Xi'an run quickly incident brushs screen, inn of a 4S just forces a scholar into " shrew " just cause " take seriously " will solve a problem, the government sector is mixed today car advocate reach run quickly the recording exposure that the respect talks about about, we will comb simply run quickly the legal issue that the respect involves a likelihood to disobey:
1. should be retreated do not retreat, for many times break an agreement
According to " consumer rights and interests protects a law " regulation, the businessman sells rejected product, ought to change in time according to the regulation or refund, and the right that consumer has a choice. And run quickly respect for many times break an agreement, do not solve a problem to consumer, till a got-up affair expands, the branch intervenes investigation related.
2. should not offer reserve wagon refus
According to our country " 3 packets " relevant provision, in product of family expenses car the bag is repaired period inside, because produce character to measure a problem to repair time every time (include to wait to repair reserve a time) more than 5 days, ought to offer reserve wagon for consumer, perhaps offer reasonable traffic expenses compensation. Car advocate ask for many times, run quickly to just decide in order to inspect ability of the circumstance in inn unexpectedly.
3. trades compulsively
Consumer enjoys the right that trades fairly. When consumer is buying commodity to perhaps accept a service, authority acquires quality safeguard, value is metric and reasonable, true wait for fair trading terms, of the person that have camp of authority refus menopause trade compulsively behavior. However car advocate after making money, do not hand in finance to serve cost, be not given a car aside by air, be suspected of trading compulsively.
4. breaks the law manage
Financial service should obtain finance to serve a license above all, 4s inn serves a license without finance, collection " finance serves cost " behavior is belonged to exceed limits to manage, according to " without according to manage investigate suppress idea " , should confiscate illegal earning what have illegal income to be able to penalize a fund, highest can amount to 500 thousand yuan the following. Apparent, 4S inn does not have this aptitude, violated afore-mentioned regulations.
5. consumption is con
Additional, although 4S inn explains its are to suffer a bank to entrust, client of acting bank collection buys material of car loan procedures, mix in bank approve deal with the car that finish to mortgage after relevant formalities, client of credit of bank acting automobile pays car money paid for something purchased or received for something sold the money that pays in installment to 4S inn, the client pays corresponding proportional interest to the bank, this belongs to regular financial service of course.
But " Chinese silver-colored inspect meets about orgnaization of punish banking finance non-standard management announcement " (2012 〕 of 〔 of silver-colored inspect hair 3) specific requirement: "Banking finance orgnaization must not rent the plane that extends to borrow money or offer financing with other way, requirement client is accepted unreasonable intermediate business or other finance serve and collection charge " , " banking finance orgnaization should assume what arise in service of loan business etc to fulfil one's duty lawfully the relevant cost such as estimate of judge of investigation, detain, must not will run cost with client of charge form impute to. " apparently, run quickly the respect violated this regulation.
And " behavior of rights and interests of enroach on consumer sanctions method " the 6th the 8th regulation in the paragraph: The information that operator provides concerned commodity to perhaps serve to consumer should be taken seriously solid, comprehensive, accurate, the amount that must not the commodity that exaggerate or conceals place to offer perhaps serves, quality, function information misdirect customer that has great interests with consumer. Run quickly the respect violates this regulation, in the car advocate hand in head after paying, just put forward financial service to expend this charge. Apparent, this also breaks the law.
Interested friend, can look up actually, shaanxi is versed in commercial firm politics manages the consumptive caution that total bureau released on December 4, 2014: " illegal collection " finance serves cost " form consumption con " (one steam collection of inn of Ma Zida 4S " finance serves cost " one case) .To this, proposal government sector should establish a special phone or the channel such as mailbox, let those is forced the car that pay banking service expends advocate can one undertakes complaining channel, gather relevant evidence, return these illegal earning return broad vehicle advocate, undertake to relevant enterprise severity is punished.
Finally, to this incident, the high-level leader that run quickly should be caused enough attention and think over, the issue that involves a brand does not have bagatelle, the rights and interests of consumer cannot so proud, capricious processing. Current, the branch also has intervened investigation related Xi'an, hope to this matter, can give a good processing the result.
