Xi'an runs quickly incident ferments continuously. On April 13, run quickly the company makes a statement excuse. Current, xi'an market supervisory management department already sealed up for keeping experience thing car, to inn of experience thing 4S " the star of benefit " be suspected of investigation of quality problem place a case on file for investigation and prosecution, enjoin retreat car refund as soon as possible. But when thing woman's bicycle advocate refuse, express to be willing to wait for findings to come out to be handled by relevant provision again. She says, cannot accept unidentified not white refund, believe board of inquiry can be clear about car problem investigation. To this, the lawyer expresses, if inn just is known perfectly well,be problem car still sells, consumer is tenable retreat one compensate 3.
Run quickly excuse statement
The market superintends sectional intervening investigation
On April 14, when thing woman's bicycle advocate Wang Jing (alias) tell a reporter, the net passes that one act in video happened on April 9, because carry car hind to discover engine leakage is oily from March 27, the solution of 4S inn is changed again and again, time also again and again protracted, arrive from refund transfer, she agrees, but to April 8, half month went, she when the solution is to change engine. She cannot be accepted, 8 days of evening are more all night difficult Mian, after investigating relevant case, begin to be complained to relevant section, to 4S inn hind produced a net 9 days to pass that one act in video. "The thing was not solved all the time, what just began them to give me is verbal commitment. Was in that day 4S inn, I see somebody pats me, let them be not patted, be afraid of be passed to the net, 11 days that day, video circulates on the net, I dare not go out all day long. I dare not go out all day long..
Wang Jing says, on March 22, she is in the star of Xi'an benefit runs quickly 4S inn pays shift a car, the accused knows new car to need to detect (PDI) , cannot shift a car temporarily. On March 27, she goes shifting a car and deal with all sorts of formalities, after affirming with the sale the car is no problem, drive the car. "I take a car, leave after going out, hint on appearance dial ' when be being cheered the next time, add the engine that note 1L oily ' . " subsequently, wang Jing provides a conduction procedure to the car, inn of the 4S after the end has come off work, the staff member lets its morrow drive the car again an inn in.
28 days, wang Jing opens the car a store in, took maintenance sheet, indication car is put in the problem such as engine leakage oil. "They cannot find leakage oil to nod, let me agree with them to open engine to look, I did not agree, this is car of former outfit entrance, how can you let 4S inn ravel? " after this, new car of Wang Jing is worn in 4S inn park all the time. Wang Jing says, oneself do not know a technique, just began inn of very trustful 4S, inn just says the car is no problem, she shifts a car. But she is interrogative now, why the engine of new car can leak oily, why to give store just detect between 5 climate, did not detect is leakage of motive setting out oily?
Be investigated by put on record when thing 4S inn
On April 11, 12 days, market of Xi'an high new developed area superintends a ministry to undertake checking to circumstance of agreement of the bilateral refund that remove a car, right " the astral "4s inn of benefit manages a circumstance to undertake checking, right already " the astral "4S inn of benefit is suspected of quality problem undertaking put on record is investigated, undertake sealing up for keeping lawfully to experience thing car, entrust legal detect the orgnaization undertakes the technology detects; Right " the administration of controller of astral "4s inn of benefit talks about, ask this inn announcement runs quickly (China) company assistance undertakes investigating.
On April 13, xi'an market superintends a branch to enjoin the astral "4s inn of " benefit fulfils matters concerned of the refund that remove a car as soon as possible again, listened to complain the person appeals to 8 times when put forward newly beg. That day, still organize " the controller of astral "4s inn of benefit and complain person dialog to talk things over, effort facilitating both sides reachs the unanimous opinion that solves a problem. In the dialog, because Xiang Wangjing of inn square controller buys the unpleasant apology that car problem causes, make known his position to wish instantly the refund, corresponding law responsibility after assuming the market to superintend sectional investigation to check. Wang Jing thanks the market to superintend the support of the person that sectional offset is expended, but cannot accept inn square refund at present, after and be willing accepting investigation to check, according to changes about the regulation engine, or the result of car of exchange a purchase.
Current, market of new and high region superintends a requirement " the star of benefit " 4s inn continues to strengthen communicate solve complain a problem. The appeal toing that puts forward newly to consumer after investigation of evidence of sue for peace is checked, depend on lawfully compasses make just processing, the legitimate rights and interests of cogent protection consumer, build favorable battalion business environment hard.
Car advocate: Do not accept unidentified not white refund, the hope investigates problem fact
Why to refuse at present refund? Wang Jing says, from only then to eventually, she manages in preach, also explain an attitude, cannot accept unidentified not white refund. "If investigate,understand problem fact, they ought refund, why does that cheat me so? I buy a car is the birthday present that wants him award, not was to buy sit above cry be troubled by so of a regressive money. It is clear that I believe OK and fair justice investigates board of inquiry objectively the question that I raise, wait for a result now. Wait for a result now..
Because of this thing, wang Jing is passed to the net without the video that makes a yard, to its the life also caused an effect. "The friend of the United States, Canada also calls even me ask me, return somebody to say I want to use public opinion to withdraw fund namely, individual information also by excessive expose, even somebody gives menace of hair short message me. So, I ask 4S inn recoups my mental loss, run quickly the company gives out to the circumstance explains and apologize, but that statement that run quickly, send the public to look, be not the apology that I want. My birthday, the brand of a car still just can give me to produce day of blessing, my new car still is now in 4S inn, still do not have refund, also be the client that run quickly, but did not receive birthday to bless a short message, they are so evasive my, I had made customer service telephone call, they have my connection kind. They have my connection kind..
Wang Jing says, the manner of the 4S inn that run quickly lets her cannot be accepted. "Negotiation of 13 days, because the demand of relevant section just comes,they also say. At that time, the delegate that run quickly says ' according to the country 3 packets, you this car can change engine only, but because we are sympathetic feeling to you,be inside, we agree with your refund ' , still say a basis flow should be just reply next week I. These words hurt my pride deeply. These words hurt my pride deeply..
Because of this matter, wang Jing felt very great pressure, sleep to be not worn all the time these days, but now, she is willing to stand to say this thing, because she is not evasive,be face this issue, resolve this issue, the disloyal information that returns some nets to pass and baleful conjecture need are clear. "I had submitted all data to relevant section, also appreciate their processing and timely response very much, cloth hopes everybody is excessive the individual circumstance that pays close attention to me, cause other contradiction, regard a case as this thing however sober look upon, consider sth as it stands, can discuss my problem that 8 inn tell to in begging, put forward and trade current situation, but the individual information to me, no matter true and false, do not hope the netizen goes sending. Do not hope the netizen goes sending..
Lawyer: Be like inn to just be known perfectly well is problem car still sells, car advocate tenable retreat one compensate 3
Partial netizen thinks, what Wang Jing buys is new run quickly leakage oil belongs to car engine car quality problem, can advocate retreat one compensate 3. So, is Wang Jing's circumstance mixed according to relevant law if 3 bag politics support by coordinated action manage where? The reporter sought advice from Beijing to bright judge the Zhou Hao's lawyer of attorney office.
Zhou Hao says, to Xi'an woman's bicycle advocate Wang Jing's circumstance, the new car engine that just bought appears problem, according to " product of family expenses car is repaired, change, the responsibility that return money sets " (3 packets) formulary " is opened from car bill case inside 60 days or inside 3000 kilometers, engine accumulative total changes twice " ability allows to remove a car. "This is inn square angle, but this regulation still has to want to notice, ' generator ought to implement system of routine inspection test strictly, without the product of family expenses car of certificate of proof, do not reach the factory is sold ' , returns so that see engine problem is what reason those who cause " .
The demand that says as to netizen place retreats one compensate 3, zhou Hao expresses, " consumer rights and interests protects a law " fiftieth 5 regulations, operator provider is tasted or the service has fraudulent action, ought to increase the loss that recoups its to get according to the requirement of consumer, the amount that increases compensation buys the money paid for something purchased or received for something sold of commodity to perhaps accept 3 times of the charge of the service for consumer. "If sell before, 4S inn knows perfectly well experience thing car is problem car, still sell its the word of consumer, can advocate 3 times compensation according to this regulation. Can advocate 3 times compensation according to this regulation..
Zhou Hao reminds at the same time, " consumer rights and interests protects a law " regulation, the flaw discovers inside 6 months since the day that consumer accepts commodity to perhaps serve oneself, produce controversy, assume the quote responsibility of concerned flaw by operator.
