"Category is goods of travel of all ready, quality goods, delicate service " , this is a lot of consumer the first impression to Jing Dongchao city. Impress of this one brand can thorough popular feeling, it is the public praise effect that numerous consumer reliance forms rear: The product quality that in Jing Dongchao city buys has safeguard, deliver goods is fast, and after service is good! Can say, city pulls Jing Dongchao ceaselessly rose consumable the service experience of retail domain and doorsill.
Data shows: 2018, chinese service line of business grows contributive rate to be close to to economy 60% , the action that service line of business flourishs continuously to Chinese economy is more and more outstanding. In consumable retail domain, issue the biggest supermarket as the line on Chinese market line, jing Dongchao city devotes oneself to to promote an industry service standard all the time. The course is old and cultivated, before perforative carry out of Jing Dongchao city, carry out the service after medium, carry out has formed a system, and upgrade ceaselessly serve a standard -- arrive from the choose and buy after carry out, ground of one continuous line is offerred for consumer close and meticulous buy object check hand and foot again.
Domain of the " after the " that pays close attention to most in consumer especially makes work, after city is bought in the light of consumer " , Jing Dongchao does not want " , " to fear debt of " of trival the flow that return money, " is returned still time is longer the pain spot such as " , roll out " to retreat goods " , " to come freely to take price of a service " , " to protect " of refund of lightning of " , " to wait for a series of surveyor's pole sexes without reason after service act, what ground of not decline to shoulder a responsibility becomes customer after service to experience is custom-built person with the person that lead.
How should when consumer receives a product to want to return money because of all sorts of reasons however, do? Do not have a thing, jing Dongchao city lets your " regret medical " eats casually. To according with conditional commodity, city offers Jing Dongchao to return money without reason, and come freely take. From submit the application that return money to refund, time of whole technological process short, efficiency is tall, especially first the " of " lightning refund of regressive goods serves refund, saved the content that returns merchandise to shed latency time and the processing time that receive goods to check for the client.
In the meantime, city is in profit from Jing Dongchao of after service respect explore continuously, brand manufacturer can be right the user evaluation that comes from Jing Dongchao city begins active analysis and seasonable feedback, the experience of consumer also can be given product department in time by feedback, drive product quality to upgrade ceaselessly thereby, satisfy consumer demand then.
Beijing of no less than east what Xu Lei of CEO of retail group spell says: "As the development of Internet, the interval that goes up with time in the space between setting and setting is being broken, commodity also will cover a variety of form such as article and service. What consumer buys is commodity itself not just, still include service and to the platform, accredit to the brand. Still include service and to the platform, accredit to the brand..
We can see, city is in Jing Dongchao to go with real operation carry out Beijing east the point of view of this one core that Xu Lei of CEO of retail group spell expresses, the service that leads consumable retail field upgrades. And this one service that city place leads Jing Dongchao upgrades, in bring cogent profit for consumer, let them can " is at ease while consumption, advantage consumes " , also will drive whole China consumable retail ceaseless on Wu of kimono of character, innovation decay and evolution.
