Author | Yang Xiaomi edits | Gentleman
Why can I always come up against various people daily? Do not have other reason, the person that contacts namely is much, on big probability, the business that come up against is much also.
This not, the person of my predestined relationship with respect to one side be havinged deletes a good friend.
One day much at 11 o'clock in the morning, he gives me small letter leave a message: "Hello! Miss Yang, be in? " general situation, date of small letter public at 11 o'clock dispatch, most of at the moment is busy reply leaves a message.
I see the other side has very strong sentiment, chose an apology for a short while, pacify. But discovery has been deleted good friend, loosened immediately at a heat, or do not know how to talk about collaboration with him really.
I discover, between person and person, get misunderstanding of very easy generation really, take small letter reply to leave a message for, I am more than have a small letter, every close 5000 people, I accomplish the examination before sleeping as far as possible. But occasionally, get really too busy, do not consider went up.
To the person beside, I emphasize, if small letter did not answer you, must send twice more, have urgent thing, must call.
Now, small letter has made the indispensable one part in our life, major communication also can undertake in small letter, to this respect, I encounter a problem to also be in ceaseless summary.
Change to train battalion now in the action the 5th class, communicate about duty field, the first bar, I said this thing with respect to the key: "Communicate in small letter, do not suggest to do these 5 things. " the literal draft of this part, we wrote nearly 4000 words, to reduce needless misunderstanding, let communicate more efficient, small letter is formal must learn.
The one fraction content in course, I and everybody are shared, the hope is helpful to you.
Why doesn't 1. suggest to send " be in? Why doesn't 1. suggest to send " be in??See others is sent to me " be in? " , I have pressure very much, do not know the other side seeks my what business, arouse pair of sealed fear. Still have, without who meeting hour is staring at a mobile phone, everybody is unlikely to be the same as for a short while online.
This deletes the person of my good friend, I think he also does not know esteem and courtesy.
What is right way? "Be in? " later, with occupied the state of mind that says a thing, say simply to be clear that you think saying thing. If be contacted for the first time, add self introduction even.
Such, give the other side enough time, will choose how to reply you, make the other side comfortable.
Why doesn't 2. suggest to deliver speech?If listen to this paragraph of speech to have 10 seconds, I this 10 seconds can exclusive here, cannot do other business. If be a character, 3 seconds are read. Although have time of a few seconds only, when information content is big, very true use up. If need to be communicated for long really, so come a phone.
Colleague seedling, the user of common contact is particularly much, consult the person of her problem, some hair are a chain of, ten speech, she wants the earphone on the belt to listen again, working environment does not suit to hear speech.
How to encounter such circumstance to do? I can be told with her, tell an user politely your difficulty, inconvenience listens speech, ask the other side dispatch the word is OK?
If you want to deliver speech, want to solicit the proposal of the other side, for instance you go up in the road, inconvenience sends a script. Still have, some readers refer my question, the content that I should answer is very much, can give the other side the explanation, my speech. The reader is special understand me, they can continue character.
Have exception of a kind of circumstance, with familiar family, friend, speech can help close sentiment more, this can be handled neatly, we can hear the tone that gives opposite party, manner and tune.
I and good friendly Su Mo often phone 1 many hours, day one, encounter what trouble occasionally, want and be favored with of my be favored with a few, can ask me ahead of schedule: Rice elder sister, convenient speech 5 minutes?
Why doesn't 3. suggest to send cut plan only?When colleague seedling seedling just came to a company, have an user problem, she is not solved, need my help. She mixes herself the conversational cut screen of the user a few pieces of graphs, send me directly.
Right way, her description generalizes this thing to give me, she is the clearest thing, send me cut plan, I need new put in order to understand this concern. Without the character complement explains, cannot find the key on the graph easily, understanding rate is slow.
Still have, company group in, I do not suggest to send all sorts of cut plans casually, inaccuracy is decided and oneself are relevant, check scheme may not look.
Ever had a reader, she and friend quarrelled, do not know how to do? Sent ten pieces of cut plans that they speak to me, I am done understand how they return a responsibility after all, spent half my hour, later, I learned to refuse.
Why doesn't 4. suggest frequent hair is short sentence?If follow others to say a thing, it is clear to had better keep the job had better keep the job, one-time send each other, is not 3-4 word group, send a message. Reading a small letter and the pressure that read 10 small letters is different.
To make the other side clearer, whole the ground receives your information, when the proposal is describing a job, can so hair:
(1) conclusion go ahead of the rest: What is this thing that I should say;
(2) mention expressly through: Itself of thing of simple and specific description, and section;
(3) compensatory specification: The inquiry receives a person to whether have other opinion.
Describe the attention when its itself, want section, must not literal caboodle is given out together. If be a few things,say, remember be clear about with 1234 mark, perhaps distinguish with the symbol.
Why doesn't 4. suggest to make speech or video telephone call easily?If you and the other side are not familiar, do not suggest to make speech or video telephone call easily, especially video phone, the other side may wear night clothes.
The day once had to date object, in her working hours, be without omen ground to make speech telephone call. The day receives hang up all the time. We are not clear, whether is the other side busy, may interrupt his working train of thought so.
Summary comes down, there are these 5 things below small letter environment, suggest not to do:
The a bitth: Do not suggest to deliver speech; at 2 o'clock, do not suggest to send cut plan only; at 3 o'clock, do not suggest frequent hair is short sentence; at 4 o'clock, do not suggest to send " be in? ; at 5 o'clock, do not suggest to make speech or video telephone call easily.
In addition, communicate in small letter in, still a lot of need notice, do not send riant expression for instance, present means: "I look at you to install silently, do not talk " , be equal at " ah ah " ; Still have let you send XX small signal with respect to small letter directly, also do not say what thing; Second of phreatic water party grabs red bag... . . Do not know everybody still has the action of allergy, can be in leave a message in draw up will communicate.
I share above, I consider as common sense, small letter has been born a few years, to us it is new thing no longer, a lot of people did not master this common sense apparently, this meeting lets communicate efficiency to be reduced greatly, affect oneself work then.
Delete this friend of my good friend, if he wants to do business affairs, such behavior can let him step forward dimension difficult. In his impression, I am a person that does not have courtesy very much, such feeling can not let him feel happy, the likelihood is very bad.
I also am continuous study, the earliest am I also sent " be in? " , see a large number of articles write small letter later gregarious and formal, I corrected my defect. I consider a few people, because have a lot of common sense, become instinct gradually, do a business ability is so easy.
Common sense, representing professionalism rear. Mr. Liu Run ever said: "When letting others and your contact with, the feeling is very comfortable, this is professionalism. " " cultural is substaintial, namely external proper limits for speech or action feels and internally control power. Namely external proper limits for speech or action feels and internally control power..
Internet change is too sharp, we meet a lot of time oversight this, need us to fill as soon as possible attend this one class, let communicate become more efficient.
Yang Xiaomi: From media [encounter small Mi] father, " the operation runs now " one book author, one's previous experience of psychological regular professional training, resident the Shandong person that is in Shanghai, arrive 3 years from average employee market chief inspector, do poineering work, share duty field experience and growing story.