System of merchandise after service
After service is to maintain customer satisfaction to spend, the significant move that faithfulness spends. Offer economy to consumer the high grade product of practical, on the safe side is the premise condition that the industry survives and develops. If of the client complain what did not get a business to take seriously, the competitor place that the client of 3 can change 2 / to this enterprise goes happening buy deed; If complain,got finally settlement, the client of about 70 % can continue patronage this enterprise; If complain,got appropriate, seasonable settlement, continue the client scale of patronage can rise to 95 % .
After service system is the potion effective prescription that the enterprise casts off price great war.
In the product coessential change increasingly serious today, what after service serves as the one part of the sale to had become numerous manufacturer and businessman contention customer is important and feudal, after service is the acerb edge tool that the enterprise below buyer's market condition participates in the market to compete.
Good after service, it is the quality mark of enterprise of famous brand product, famous brand. So-called after service is to point to to after signing sheet, be stopped to commodity function, all sorts of behavior activities that take for premise in order to maintain client interest. Good after service is the important way that establishs company brand and transmission company image, also be one of competition ability of the enterprise!
Good after service itself is medium also drop of a kind of profit. After service is short-term cannot see earnings, in the long run, the quantity of maintenance reachs certain level, OK gain, the attendance rate that early days is the personnel after carry out achieves frequency of day turn out for work a certain quantity of. The service that is client consider sincerely can bring the client's satisfaction. Who can provide the service of customer satisfaction, who can quicken sale pace. Want to make a client satisfactory, should make prep above competitor or competitor be not done, do not wish to do, the overflow that did not think of serves, give in time carry out Nuo.
After service job regards a product as a kind of service after work off, and the maintenance of the product follow-up that this kind of service matters to a company and improve, also be to enhance as main as a when communicate between the client platform. The actor bad of after service, matter to the figure of the company and prime increase directly, the indirect also outstanding achievement that affects a sale.