Yunnan saves travel from personnel of course of study " 8 forbid " the regulation comes on stage t_News

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Yunnan saves travel from personnel of course of study " 8 forbid " the regulation comes on stage to eradicate thoroughly " unreasonable " low swims

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This morning, pictorial gentleman saves a press conference to understand from Yunnan. Put the outstanding issue that be in in the light of current travel market, yunnan province government is in " history on the most severe 22 " and " travel revolution " on the foundation, come on stage from personnel of course of study in the light of travel " Yunnan saves travel from personnel of course of study ' 8 forbid ' regulation " . Culture of province of director of office of group of leader of punish of order of market of Yunnan province travel, Yunnan and secretary of travel office leading Party group, office grows and Li Gui is opposite " 8 forbid " relevant circumstance made the introduction.

"8 forbid " formulary content and basis

(one) forbid to cheat threatening perhaps tourist to shop.

Main content is to show travel commodity sells enterprise and the conduct a sightseeing tour that its reach its accreditation from personnel of course of study, travel agent driver of personnel and personnel of the leader of a sports team, trailer coach must not pass the means such as exaggerated commodity effect to undertake false conduct propaganda to the tourist, revulsive tourist shops or through verbal stimulation, behavior the means such as menace forces to reach covert force a tourist to shop. The basis that constitute is " mode of travel of People's Republic of China " " travel agent byelaw " " measure of tourist guide government " " Chinese citizen travel going abroad runs way " .

(2) forbid to reject to accept a tourist to retreat goods exchange goods.

Main content is to show travel commodity sells an enterprise not to get obligation of goods of repudiate exchange a purchase and after service commitment. The basis that constitute is " consumer rights and interests protects a law " " public security management sanctions a method " .

(3) forbid an organization to recieve unreasonable low to swim.

Main content is to show travel agent must not organize travel activity with unreasonable low, do not get arrangement to pay cost travel project separately. The basis that constitute is " mode of travel of People's Republic of China " .

(4) forbid coax to promote unreasonable high spending.

Main content is to show travel commodity sells an enterprise to must not be adopted surround the method such as a follow at sb' heels, verbal stimulation to covert force or lure tourist guide guest to shop; Travel agent and tourist guide personnel must not lend visiting village, experience the name such as a visit to the parents or schoolchildren or young workers of folk-custom, arrangement revulsive tourist shops. The basis that constitute is " mode of travel of People's Republic of China " .

(5) forbid to be violated in scene area and doorway compasses place booth to establish a point.

Main content is to show scene area tourist attraction must not be in passageway, swim the area chaos such as two side places booth to establish a point; Must not cry out pulls guest, follow at sb' heels to hawk wait for uncivilized behavior. The basis that constitute is " grade of quality of travel scene area runs way " .

(6) forbid to peddle to the tourist peddle commodity and service.

Main content is to show travel operator reachs his to must not be pestered from personnel of course of study, threatening tourist buys Wu of travel commodity kimono; Must not insult sexual language to buying the tourist of Wu of travel commodity kimono to use; The means coax tourist that must not use false conduct propaganda to perhaps make the person is misunderstood undertakes consumptive; Tourist guide personnel must not hawk article to perhaps buy the goods of tourist to tourist in tourist guide activity. The basis that constitute is " Yunnan saves travel rules " " regulation of tourist guide personnel " " measure of tourist guide government " .

(7) forbid do sth without authorization to change journey influence to visit.

Main content is to point to what relevant personnel ought to decide strictly according to travel agent to personnel of travel agent, tourist guide reachs his welcome a plan, the trip that arranges tourist, visit an activity, do not get do sth without authorization to increase, reduce travel item or activity of break down tourist guide. The basis that constitute is " travel agent byelaw " " regulation of tourist guide personnel " " measure of tourist guide government " " Chinese citizen travel going abroad runs way " .

(8) forbid to sign false contract to escape superintend.

Main content is to show travel agent must not sign real cost and contract amount abhorrent, actual journey and contract journey are abhorrent " contract of yin and yang " avoid is superintended. The basis that constitute is " mode of travel of People's Republic of China " .

"8 forbid " the regulation publishs setting

Resemble the issue that frequency sends in the light of travel market chaos, yunnan province government was carried out at coming on stage in April 2017 be called " history on the most severe " " 22 " " measure of work of repair of order of market of Yunnan province travel " . He Ligui is reported on the meeting, come two years, save various and departmental door to investigate experience brigade case in all completely 3755, fine 129.9 million yuan. Travel department investigates a case in all 854, fine sixteen million one hundred and forteen thousand two hundred and seventy yuan, among them: Revoke, cancel, cancel travel agent 443, fine twelve million one hundred and ninety-eight thousand one hundred yuan to travel agent; 266 people of processing tourist guide, fine one million nine hundred and one thousand four hundred and fifty yuan to the tourist guide; Handle other experience force from personnel of course of study 158 people, to fining two million and forteen thousand seven hundred yuan from personnel of course of study; Travel appeals to turn case 364, the whole nation is ranked the first; Investigate and deal with sb " turn all right punishment " case 14, approve lawfully arrest 47 people, violated compasses behavior to form strong awe to breaking the law.

Through lasting high-pressured punish, travel company and from personnel of course of study from break the law generally violate compasses operation to " dare not violate " change, on travel market " unreasonable low swims " travel product decreases apparently, quality of travel circuitry product promotes considerably, appoint shopping place, force to shop, revulsive shop, bully guest slaughters guest phenomenon to get keep within limits, tourist satisfaction spends apparent promotion, travel is complained drop considerably. Especially " You Yunna of a mobile phone " of the project carry out, compose is built had company of travel of city of province, state, county, experience " 1+16+129+X " macrocosm travel complains a system, the tourist can choose online complain, speech is complained and the phone is complained wait for channel to undertake complaining, be in " You Yunna " the real time on APP is examined complain conduction progress circumstance. Yunnan travel complains 6 when do knot time on average to shorten from 7 original days to now half hours, of 99% complain accomplished the form does inside 24 hours. 2018, complete province complains platform to accept travel to complain 780 in all in travel of 12301 whole nations, drop compared to the same period 53 ％ , I save travel to complain the 6th from 2017 to drop the 21st of 2018. The Spring Festival is false 2019 between date, order of market of complete province travel is smooth, travel is complained drop compared to the same period 14% . Work of repair of travel market order formed foudroyant state, gained level sex victory.

Current, although order of market of my province travel is overall gradually to good, but unreasonable low swims " the tree falls a root to put, soil still is in " , had not eradicated thoroughly, gray increase chain still not complete behead is broken, cause from this shop reach service quality problem to happen from time to tome. For this, put the outstanding issue that be in in the light of current travel market, advance to last " travel revolution " , build good travel order, promote Yunnan travel quality, be in " 22 " on the foundation of measure of punish of travel market order, province government specific aim ground published Yunnan to save travel from personnel of course of study " 8 forbid " regulation, those who regard complete province as tourism " negative detailed list " , requirement with " do not amount to a purpose, swear not to stop " interest of pliable but strong and perseverance, do not obtain get the better of completely anything but the determination of withdraw troops and courage, eradicative " unreasonable low swims " , break " raise in order to buy swim " management mode, those who implement travel market order is essential improve.

4 big step, safeguard " 8 forbid " carry out smoothly

(one) the high-pressured state that carries travel market punish from beginning to end.

On one hand, can eradicate effectively " unreasonable low swims " . On the other hand, can break effectively " raise in order to buy swim " violate management pattern. Prevent effectively " punish, rebound, again punish, rebound again " odd group, build a health, standard, favorable travel market order further.

(2) carry out strictly carry out " 8 forbid " regulation.

To disobeying " 8 forbid " the experience travel company such as business of sale of commodity of area of scene of travel agent, travel, travel and travel from personnel of course of study, according to " depend on lawfully compasses, from severe from heavy " the principle undertakes handling, till lawfully revoke business certificate, cancel from job seniority; To disobeying " 8 forbid " evil case of experience black experience, dig net of concern of backside black vicious power greatly stoutly, absolutely not appeasement; Carry out to state city " 8 forbid " do not fulfil reach the designated position, problem of local travel market is centered, order disorder, random elephant is highlighted and cause undesirable effect, start stoutly ask duty program, give gravity is handled.

(3) measure of farther aggrandizement work.

It is to be in " 51 " before each city, city and long water airport popularize Li Jiang experience in the round, build a tourist to retreat center of goods inspect manage entirely, convenient tourist retreats goods, exchange goods. 2 it is to build experience travel company, conduct a sightseeing tour in the round red black a list of names posted up is made, advance construction of sincere letter system. 3 it is to strengthen tourism group operation to supervise, carry out specification of journey of tourism group electron, vehicle of car of installation travel passenger transport holds video and satellitic location system, to tourism group moving contrail and tourist guide service carry out whole process to superintend. 4 it is determined manage lawfully, increase experience brigade case " turn all right punishment " working strength. Strengthen administration of experience brigade case to execute the law to join effectively with criminal judicatory, what disrelish crime to experience is uniform turn over a judiciary, investigate duty of criminal of concerned responsibility person. 5 it is self-discipline of aggrandizement travel industry, rely on the organism such as travel guild, sufficient play its are consolidating the market non-standard behavior, promotion from quality of personnel of course of study, guide tourist reason consumption, reject unreasonable low to swim wait for respect ego the action of tie, ego management. 6 it is to begin judge reward first. Begin to each state city " travel revolution " circumstance and effect undertake be assessmented integratedly, give to well-done state city commend, award. In this " 6 measure " in, what need a specification particularly is, buy substance tone to promote a tourist in the round, optimize environment of tourist shopping spending ceaselessly, raise commodity to sell level of company after service continuously, offer goods of exchange a purchase in time, efficiently, conveniently to serve to the tourist, the legitimate rights and interests of cogent safeguard tourist, 16 cities, city and long water airport will establish a tourist to retreat center of goods inspect manage inside this month, rely on " You Yunna of a mobile phone " platform is complained deal with system, build a tourist to shop mechanism of job of the exchange goods that return money, adopt a line formally on May 1 to go up, the kind that ties below the line, accept a tourist to shop retreat goods to appeal to beg.

(4) promote travel quality of 6 gist element in the round.

In order of market of travel of heavy fist punish while, we still will take a series of concrete step, comprehensive promotion Yunnan travels " eat, live, travel, swim, buy, amusement " 6 element quality.