Ms. Zhao sent repaired new car to had fallen dirt.
"Buying a car is to give make things convenient for somebody be accommodating, and since bought this car, not be to be on the road that repair even if building a car. " recently, nanchang citizen Ms. Zhao says so. To use up heart of a filial piety, this year in March, the son of Ms. Zhao is in for her abstruse car sale serves the river Germany of new developed area of red cereal beach inn of 4S of limited company Ao Di (the following abbreviation " heart abstruse 4S inn " ) bought car of A6L of an Ao Di, but still be less than a month, new car begins to appear often problem. Ms. Zhao feels this is very serious quality problem, want to transfer or remove a car, but was rejected by the businessman. Heart explanation of abstruse 4S inn says, new car is navigation lead plane gave an issue only.
Complain
Carry a car to be less than car of a month to give an issue repeatedly
This year the beginning of the year, nanchang citizen cold gentleman plans to buy sedan of a ride instead of walk for parents. Feburary, maternal Ms. Zhao of cold gentleman is in abstruse car sale serves the river Germany of new developed area of beach of Nanchang red cereal inn of 4S of limited company Ao Di, take a fancy to car of A6L of an Ao Di, made 10 thousand yuan of deposit, bilateral agreement shifted a car April.
"This year on March 1, after I made car total money, the staff member in inn urges we shift a car all the time, on March 5 so I let a driver shift the car. " Ms. Zhao tells a reporter, when shifting a car, the staff member did not let them choose, appointed a car however, showing this car is the make choice of when making deposit, and car has stuck good car film at that time, hung up interior trim.
"After the car is carried, appear all the time all sorts of problems. " Ms. Zhao says, below the circumstance that has fastened safety belt, the car often still can give out alarm sound. Subsequently, the navigation that Ms. Zhao discovers new car again advocate deputy two screen are different pace. More those who make Ms. Zhao anxious is, the automobile body of new car has happened unusual shake.
"The car that I drove 40 years, had not appeared such problem. " according to the driver that Ms. Zhao invites Mr Chen introduces, car still is in during copying a card, go out the automobile body in the process happens suddenly unusual shake, mr Chen was frightened jump, still was fallen by old number a few.
Mr Chen is recollected, get off when him examine, discover road surface evenness, do not have unusual, want not to understand for He Che body meeting without reason shakes namely.
"Buy a car to be less than the time of a month, the car had been repaired 5 times because of greatly small issue. " what your Ms. Zhao cannot accept is, on April 1, this car is remanded again heart maintenance of abstruse 4S inn, the repairman after be being checked through discovers navigation lead plane computer board became bad, state the material such as need undertakes changing.
"After the car is sent, inside inn unmanned make inquires, also call to say a condition with me without the person. " Ms. Zhao tells a reporter, shift a car a month does not arrive, the car that cost 460 thousand yuan or so appears in succession a variety of problems, to this she puts forward to transfer requirement, hope heart the does not have quality problem car that abstruse 4S inn can change to be the same as a model to its.
4S inn
Not evasive new car has quality problem
On April 19 afternoon, the reporter comes heart abstruse 4S inn, the place of black new car that sees Ms. Zhao is in a parking lot a side, automobile body already accumulated full dirt.
"The car has quality problem, (we) not evasive. " heart the female selling manager that abstruse 4S inn does not wish to disclose a full name says, the client buys a car to be less than a month, car travel 390 much kilometers, appeared the circumstance with the navigation not synchronous information of two screen.
She says, appear this problem, need changes J794 (the navigation lead plane of Ao Di car) computer board, change to need to count a hour only with newer system, but because Ms. Zhao does not agree to undertake this,cover a solution, ask to retreat a car to perhaps transfer, bring about both sides to produce issue thereby.
Be aimed at the problem that department safety belt calls the police, this selling manager says, as a result of,be car advocate safety belt plug was used in safety belt socket, and the safety belt socket of this car does not allow to insert this kind of bolt. To this kind of explanation, ms. Zhao does not admit is brought about.
To driving in the process, automobile body happening is unusual shaken circumstance, this selling manager says, "The car leaves at that time come over, examination discovery does not have a problem, also do not have any circumstances that call the police. " then, she explains, the car shakes with the road at that time besides, drive the environment is concerned, have nothing to do with J794 navigation lead plane, j794 navigation lead plane is in charge of recreation and navigation function only.
In covering a process, this selling manager says, "The car has quality problem, we all along not evasive, I never say this car does not have quality problem, bad be bad, the problem has a problem namely. " before long hind, this selling manager in order to pick up the telephone, left the scene, did not appear again subsequently.
Progress
Ms. Zhao still is waiting for inn-keeper to undertake negotiation
On April 19 afternoon, complain person Ms. Zhao to tell a reporter, heart abstruse 4S inn makes an appointment with her the following day (on April 20) undertake to 4S inn both sides talks things over again. On April 22 morning, ms. Zhao says, both sides did not undertake negotiation on April 20, made an appointment with that day (on April 22) undertake the spot talks things over again, "Heart controller of abstruse 4S inn does not appear personally all the time talk things over. " accordingly, ms. Zhao continues to awaiting heart the relevant reply of abstruse 4s inn.
Is this how to return a responsibility after all? On April 22, reporter phone contacted the Zou of carry out car to surname adviser, she says, "I may be not accepted interview, I cannot represent company speech, (accept interview) those who need company authorization, the company does not have accredit now. " she complements, (this matter) interview the consumer that buys a car can.
"We still are in talk things over. " heart manager of Gong of relation of client of abstruse 4S inn tells a reporter, of the person that buy a car accuse begging is to remove a car, but current car condition does not accord with a country " 3 packets " policy, "We the word here, had had more high-level leader can appear personally go arranging this issue. Had had more high-level leader can appear personally go arranging this issue..
Why the car that consumer buys all the time park is worn, and the step that doesn't 4S inn take maintenance? Gong manager explains, need both sides is reached negotiate consensus, 4S inn just can be collected to car get off the movement of one pace, "Need us to follow a car advocate channel has friendly relations. "Need us to follow a car advocate channel has friendly relations..
To buying a car person reflective heart controller of abstruse 4S inn does not appear personally all the time talk things over solve problem be related, gong director says, this 4S inn has all the time the staff member is undertaking with the person that buy a car the phone is communicated.
City inspect bureau
Both sides talks things over not if really, will intervene undertake intercessory
Interview that day, the reporter notices, heart the paste on the wall inside abstruse 4S inn is worn " consumptive controversy reconciles quickly green passageway " label card. Then, the reporter contacted market of beach of Nanchang red cereal to superintend bureau red horn continent the ice of contact personnel comfort of substation, because this substation needs to attend a meeting, drive that day afternoon do not come the spot.
According to Introduction Yan Bing, basis " consumptive controversy reconciles quickly green passageway " relevant provision, after complaining inside 7 days, coordinate by oneself first by consumer and businessman, do not talk things over, superintend a branch to intervene by the market of area under administration again undertake intercessory.
On April 22, the reporter contacts Yan Bing again, he says, "Both sides negotiates failure, intercessory job allocated now our substation, we can intervene. " Yan Bing still expresses, whether does the quality problem of car achieve the demand that withdraws a car, consumer whether retreat a car to perhaps transfer etc, need to wait for market of beach of Nanchang red cereal to superintend bureau red horn continent after substation intervenes, to consumer and heart abstruse 4S inn undertakes intercessory.
