According to report of Xinhua News Agency, recently, hangzhou Ms. Liu receives some APP member to serve the announcement short message that automatic add expends, pay from its buckle in software go to 10 yuan. Ms. Liu tells a reporter, the beginning of the year to change nickname, spend 10 yuan of member services that ordered a month. "The clear hint that has automatic add cost did not see at all when buying a membership, if see,affirmation won't be bought. " Ms. Liu says. And similar case is very much.
Want to pay cost a month only obviously, turned every into the month however " automatic add is expended " . Relevant clew language hides to confuse Tibet to let a person cannot be found continuously, some flat system acquiesce are ticked off anthology, it is so easy to want to cancel automatic add cost to be done not have however... a word is wraparound, it is difficult that the user buys a service to cancel easily.
Rose to be carried out formally on January 1 this year " law of electronic business affairs " regulation, operator builds carry out commodity to perhaps serve, ought to submit to with striking pattern consumer attention, perhaps must not serve the commodity that build carry out the option that agrees as acquiesce. " consumer rights and interests protects a law " also set, operator uses format provision in management activity, ought to submit to with striking pattern the content that consumer notices to have great interests with consumer. But the operator of a few mobile phone application is opportunistic, the choice undertakes demonstrative with format clause, adopted intentionally " remarkable least of all " remind means, make consumer falls into trap.
"Automatic add is expended " long-standing, a main reason is cannot cancel simply on APP directly and amount is not large also, a lot of users often abandoned. Dimension authority cost is high, violate plan cost low, of everybody but with bear, in the middle of the one's heart's desire of APP operation business, cause " automatic add is expended " everywhere is visible, the know the inside story that encroached consumer counterpoises and trade fairly authority, become the black hole that gobbles up consumer rights and interests insensibly, and relevant code also reduces a mere scrap of paper.
The market with good neither one is regular, superintend without strong market, the market order of fair justice is built with respect to have no way, the market develops it to configure medium fundamental action in resource hard.
Face " automatic add is expended " " acquiesce is ticked off anthology " , superintend cannot " acquiescent, appeasement " . Function branch should fulfil legal laws and regulations strictly, increase superintendency strength, make operation business clear collect fees, consumer understands consumption.
And various consumer society also ought to serve as somewhat, issue findings report in time to the society, specific aim ground puts forward to consume a proposal, passageway of authority of expedite dimension, encourage, help consumer is complained actively, phonate. The management behavior of rights and interests of numerous to involving enroach on consumer, various consumer society should fulfil obligation actively, mention directly when necessary consume civil commonweal lawsuit, maintain the legal interest of broad consumer. Consumer also wants bold thinking right, various and cooperative, put an end to " automatic add is expended " the black hole of rights and interests of type, uphold the market order of fair justice.
□ Si Hanhan (employee)
Edit Yang Linxin to proofread Liu Yue
