As now the development of IT, had had more and more cable business. The thing is sold on the net, can have customer service of the sale on the net, pass literal communication, do not know the other side is what person, need certain sale skill so, have a whole word method, such gift are nicer clinch a deal order, what I do at present is the customer service that clean out treasure, have 2 years, I am in saving these word art in customer service treasure, still have package of a few humorous expression, the client comes over, go corresponding reply hair to go directly. Gibberish did not say more, everybody looks.
1, hello, be in?
Style one: Close, hello, be in, very glad to serve for you, what what can help you to have excuse me? (Smile) !
(This kind of style is linealer, courteous, use when chatting with the client " you " come appellation, can let a client feel we are in those who use a heart to serve for her, add a lovely expression can better pull close the distance with the client, move solar term atmosphere)
Style 2: HI, be in Oh, have what can what help you excuse me?
(With humorous mood is contacted with client first time, can build a kind of very relaxed atmosphere, let a client feel you are very interesting, very happy! And with " you " come appellation the other side also reduced the other side to feel to your distance, in order to promote the talk from the back)
2, does this dress come into stock?
Cent sells business edition: What show on our baby is real stock, what you can see come into stock!
Sell business edition oneself: Wait a bit please, I help you look up!
(In this kind of moment your language must express your aplomb and major, let buy the home to find sureness and credit)
3, you feel this which color is more good-looking, help me be recommended!
I feel two color are pretty good, because the effect of the upper part of the body of everybody and be fond of are different, the client selects according to individual be fond of, the client that selects XX color temporarily is more Oh! (Also can praise appropriately next clients, who does not think good word listen)
4, my height XX, weight XX, should be excuse me I worn how old of the code?
Have measures idea: According to your height weight data, I suggest you buy M to pile up, s piles up you were worn may some are small!
Those who do not have measures concept: Because the figure of everybody is specific measurement is different, what recommend for you according to height weight to be in charge of us to you is not certain also accurate, suggest close choice is wearing formfitting dress tile to measure the data such as shoulder breadth, bust, waistline daily, according to you most the data with accurate essence undertakes ability is to suit you most choosing!
(This moment is quite professional as far as possible the major that takes out you, not quite professional as far as possible the major that puts on you, those who let a client feel you is reliable)
5, can this dress and photograph have off color?
100% objective film our photograph, but the monitor that because differ,shops on the net and everybody of visual perception official different some make off color issue is hard to avoid, if,kiss special mind off color issue, suggest you are careful choose and buy!
6, is this dress price less not?
Come up with respect to bargain edition: Close, our price is preferential price case making work, odd full ** falls to still can decrease ** during the activity now yuan. (It is OK that this is planted first us the privilege here says with him, see next clients how say again)
Comparative edition: Close, the price we are not compared, we are the quality that go after a product, the product is a minute of money a minute goods, quality is good what you oneself also can wear is comfortable.
Bargain is fierce edition: Close, this makes me very embarrassed Ye, such my ask for instructions leader, look can give you a few discounts, estimation is a bit difficult nevertheless, close, ask you to wait a bit. . . . . . My fast goes be being answered quickly! After spending period of time, had better not exceed 3 minutes: Close, be still in? Close, I a moment ago ask for instructions our leader, can give you the discount oh, but receive baby to must give reputably oh! / / or such: Close, the price has been profit low was making work, such, I am done advocate send a dot gift more to you, the boss is absent now, if waiting for next bosses to come back, I send not know clearly.
(Chatting also is a knowledge, in chatting process, the mood that reads client speech is fathommed. The word of client bargain, do not agree immediately, otherwise the client can feel to have a deficit, can think the price to return again can low. They can have this kind of mentality, what this kind of moment must show you is determined, do not show your hesitation inside the language, mood wants affirmation! Add on one finally at the same time " ask you to forgive " with reflecting us decent. Our expression must allow in a word the client feels he earns, the price that we give out has been ultimate value, such what he just can feel this product is bought is good)
7, your dress quality how ah?
Have a brand: This dress that you choose is XX brand, quality you can be at ease absolutely, if have any quality problems we are 7 days in bag exchange a purchase
Do not have a brand: Our inn is managed also have so long, we have absolutely hope to our commodity quality, before each baby is delivering goods, we can have careful examination, can be at ease in person choose and buy
(This kind of moment must let a client feel your affirmation and self-confidence from your word, can offer those who include service of exchange a purchase to must tell a client, absolve her trouble back at home, clinch a deal with rising effectively machine rate)
8, how long can you deliver goods probably?
You are at ease, after you pay we are met deliver goods for your arrangement for a short while, we are affirmatory can give out commodity inside 48 hours
(Use here " deliver goods for your arrangement for a short while " the efficiency that will convey us to work to the client's attention and us, can how long acceptance delivers goods tell a client acceptance, cent sells business to must notice to be clear about the time that deliver goods and speed with supplier communication ahead of schedule here, must not cheat a customer)
9, how long can I just get money?
Our deliver goods the address is XX visits XX town, popularly area predicts internal energy gets goods 4 days, remote region predicts 5-7 day can get goods, you are at ease, if have any special situation incur loss through delay,we can be contacted with you immediately!
(Must tell a client you deliver goods the address is which city, the distance that lets him come over to delivering goods has probably estimation, tell a client with genuine language, we are paying close attention to her commodity trends at any time, in order to get her greatest credit)
10, I look casually again!
What do not know to like in person is the dress of which kinds of style, you tell me, I can help you look together, to you a few recommend!
(Arrived commonly customer of this kind of time can go directly mostly, we must stay her with the language of a craftsmenship, but must have held to spend, do not let a client have the sentiment of allergy to you)
Say with everybody here, a few can become those who make order for goods quickly.
① client wants urgently---Close, when delivering goods, deliver goods according to next single order, if you want urgently, can issue sheet to pay first, I here to you remarks is given out today, let what to you arrangement delivers goods storehouse is preferential. (This kind should let a client feel we help him solve a problem, take him seriously very much)
② product understood, do not pay all the time---Close, you here be what to where to understand still have? You here if returning satisfaction to the product, can pat oh, express just closes in our storehouse now, you leave the word that sheet pays now, still can catch up with last express to deliver goods, be about otherwise when ability will deliver goods tomorrow. (This kind of hesitant client, should give him a kind of urgent sense, feeling to buy is gain, miss did not have)
③ product that is good, it is bit more expensive---Close, that you how much is the good price here? If the client speaks,we reply after a price: Close, the price that you say is too exaggerative, we are wholesale do not have this price, lowest gives you ** yuan, such your dissatisfactory words, then I also do not have method. You are much more comparative if be no good below, I also am a working little younger sister only, the value that gives you minimum is here. (This kind should sell miserable, bit of fund is increased in the client's foundation, perhaps give a minimum price directly. This kind of client can be bought certainly, must sturdy our price. Because this kind of client is certainly,feel of our home better, can ask so so much)
In recieving a client, scarcely wants too Suo, otherwise the client can feel disgusted very much to you, went to be not bought directly. Crisp, the problem of exact answer client. Chatting process also can add bag of a few expression appropriately, make the process that the client buys happier. Such clients are willing more answer buy, still may recommend other friend one case choose and buy. What the client takes a fancy to is the stand or fall of the product, but the service also is a more important facet. When he shops, this also is met at ordinary times such.
This is at ordinary times a few what oneself recieve a client to encounter, I am such answers commonly, everybody can consult, the useful sentence that attend, in can protecting the customer service treasure that is put in you, if better everybody also can be commented on,put forward, special reception.
