A few days ago, research center of electronic business affairs releases " 2019 experience of user of business affairs of Q1 China electron and complain the report that monitor " (the following abbreviation: Report) , among them before countrywide network is consumed first quarter 20 big heat complained the content in the problem to shed pertinent question to basically be 2019 deliver goods problem, content sheds problem, overtime sending eat.
Complained most content to shed an industry to encounter in March " 3 catastrophe "
The report shows, 2019 add up to first quarter accept user of platform of business of 168 mainstreams cable to complain, retail report business has 77, cross condition cable business to be 23, the life serves electric business to be 36, platform of financial science and technology is 17, electric business other people sheds an enterprise to be 14.
From 2017 -- in light of 2019, annual March complain a quantity highest. This year first quarter, domestic network is bought complain occupy complain entirely 50.53% , the dispute between businessman and platform is occupied than 12.27% , row the 2nd. From the back ordinal buy to cross area network, the network pays, express of online difference brigade, content shedding, network orders eat to wait.
And 2019 before countrywide network is consumed first quarter 20 big heat complain a problem in, the problem consumes heat to complain a problem to occupy in countrywide network related content shedding than achieving 15.4% . Basically include to deliver goods problem, occupy than 11.72% , content shedding problem is occupied than 3.42% , and overtime sending eat (0.26% ) wait.
In addition, from the point of sexual distinction, female user complains scale for 47.28% , male user complains scale for 52.72% , or can reflect a proportion that in recent years the male participates in a net to buy from flank female of summary prep above. Area distributings in light of, the user that comes from Guangdong, Jiangsu, Zhejiang, Shanghai, Beijing is complained most concentrated.
The claim for compensation after the sea cleans out content to shed a problem to make work more is pain spot
The reporter sees in the report, the problem is medium related content shedding, "Lose " " distribute unusual " be mentioned often, especially the sea cleans out package fate sheet unusual, lose wait for a problem.
"Different international thing sheds platform, put in difference to sending the examine and verify of commodity, flow, time to go up, consumer crosses area network to buy, want to see clear content shed content of mode reelection choose to shed platform. " Meng Huixin of analyst of assistant of ministry of rights and interests of law of research center of electronic business affairs is accused express, as a result of international content shedding carries trival, time to grow wait for an element to often appear the phenomenon with missing thing, to ensure to be ensured somewhat to thing in carriage process, consumer can choose to purchase service of carriage support value. If chose this service, the person that content sheds express company to be expended according to specific actual condition offset loses a behoove to assume the responsibility that has compensate to pay.
In the meantime, she tells a reporter, in instantly, major express company to ensure actual effect, be in a variety of reasons to place express with check dot, generation accepts the position such as the dot, also produce the phenomenon with missing thing accordingly. "This also will be henceforth company of content shedding express is badly in need of solving deserve to send pain spot greatly.
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