2019 first quarter, guangxi whole area accepts consumption to complain 7954, with grew 40.36% compared to the same period last year, complain involve controversy amount to amount to twenty-nine million two hundred and sixty-two thousand six hundred yuan, achieve the history new tall. Of 3 town of city of Nanning, Liuzhou, Guilin complain a quantity 5547, 69.74% what occupy whole area to complain gross, and show year after year to increase by degrees posture.
From complain content to look, contract kind 2595, quality kind 1302, advertisement kind 1256, 3 kinds are complained in all 5153 are occupied 64.79% what complain gross.
Amplitude is bigger reason: The analysis thinks, 3 ground complain Nanning, Liuzhou, Guilin occupy than big, with Internet society of growth of consumptive high speed, economy develops level of job of degree and consumptive dimension authority to have bigger concern. The 2 dimension authority consciousness that are consumer increase ceaselessly, active thought fors the time being, involve the big spending such as consumption of estate, car, furniture, imprest type to complain much. 3 it is the whole nation 12315 Internet society is witting degree expand, channel is convenient, complain a quantity to be added urgently amount to 2797, than going up year of growth 60.93% .
Complain heat analysis
(one) contract kind complain be on the first place 3 years continuously
Contract kind complain 2595, occupy 32.63% what complain gross, with grew 67.44% compared to the same period last year, be on the first place 3 years continuously. Contract kind complain involve a dweller to serve kind 234, culture recreation serves 222, vehicle 200, the service that rent 183, daily expense general merchandise kind 127, accommodation serves 107, aggregate 1073, hold a contract kind 41.35% what complain gross. Complain main concentration to be in clause of pattern of nonperformance contract agreement, contract, use imprest fee (card) the respect such as behavior of tort of rights and interests of consumer of formal enroach on, deposit.
(2) quality is complained still present growth state
Quality kind complain 1302, occupy 16.37% what complain gross, with grew 52.1% compared to the same period last year. Quality kind before complaining a rank to lean is: Daily expense general merchandise 253, vehicle 133, food 169, electric home appliances (3) advertisement kind complain rapid growth Advertisement kind complain 1256, occupy complain gross 15.79% , with grew 11.64% compared to the same period last year. Advertisement kind involve complaining a category basically is food 508, household articles for use 221, dress shoe cap 177, 3 aggregate 896 take ad kind 71.34% what complain gross. Involve a net to buy advertisement to complain 1067, take ad kind complain 84.95% . Advertisement violates a phenomenon to become consumer to reflect more intense problem, main problem is to use change ad wording, product to mark absolutely not complete or label information has a problem complain inform against. (4) the network shops become complain new heat The network shops complain 1894, occupy 23.81% what complain gross, than going up year grow 24.44% compared to the same period. The net buys business class to complain 1563, occupy a net to buy 82.52% what complain gross, the net buys business class to complain basically have: Food 713, household articles for use 229, dress shoe cap 201. Reporter: Lei Jun
