South dispatch reporter Yang Liyun announce of disappear of reporter another name for Guangdong Province 2019 first quarter, guangdong saves Consumer's Committee system to handle consumer to complain 69737 in all completely, exceed 4 to become after service to complain among them, after service problem basically is centered in Internet kind with electric equipment of family expenses electron kind. In addition, problem of imprest type consumption is the focus that consumes contradiction in recent years, also be complained heat. On May 8, guangdong Consumer's Committee is released " 2019 consumption is complained first quarter reach imprest type to consume a problem to analyse a report " .
After service and quality problem are become complain a focus
The report shows, look from overall condition, complain quantity whole to maintain growth posture, complain a category to continue to tilt to the service, after service and quality problem are outstanding.
The report discloses, 2013 up to now, after service and quality problem firmly hold before complaining property pop chart two, be consumer all the time complain heat. This year first quarter, after service is complained in all 31421, occupy 45.06% what always complain a quantity; Quality is complained in all 8549, occupy 12.26% what always complain a quantity, among them after service problem basically is centered in Internet kind (6026) with electric equipment of family expenses electron kind (3727) , quality problem basically is centered in electric equipment of family expenses electron kind.
Of the others ordinal for contract issue (occupy 8.44% ) , publicize an issue phonily (occupy 4.44% ) , safe problem (occupy 3.18% ) , price issue (occupy 2.12% ) , character dignity problem (occupy 1.45% ) , sham problem (occupy 1.39% ) , metric, other issue (occupy 21.29% ) .
Imprest type consumption is complained rise compared to the same period 10.43%
Problem of imprest type consumption is the focus that consumes contradiction in recent years, also be complained heat. The Consumer's Committee that occupy a province 2019 first quarter complain data to show, imprest type consumption complains the Consumer's Committee that hold a province to be able to be handled originally 40.74% what complain a quantity, annulus comparing rises 10.43% .
From accept complained circumstance to look, imprest type consumption is more happen in recreational fitness, hairdressing to beautify hair, meal accommodation, and education grooms wait for an industry, main problem of report has: False conduct propaganda, goods is incorrect board; Provision of clause of Xiang Yu the Conqueror, limitation provision is much; Conduction formalities is non-standard, do not offer written contract and bill to wait; It is difficult that consumption removes fee easily, remove contract cost is high; In order to close close a business, easy advocate, for modificatory management address, do sth without authorization is stopped offer a service to wait.
Data
Was consumer first quarter 2019
Redeem pecuniary loss to make an appointment with 139 million yuan
Guangdong saved Consumer's Committee system to be recieved in all completely first quarter 2019 consumer calls in and seek advice from nearly 90 thousand person-time, processing consumer complains 69737, redeem pecuniary loss to make an appointment with 139 million yuan for consumer. In addition, because of operator fraudulent action gets what compensate for doubly complain 4179, double indemnity is 67369 yuan about.
Complain a category to continue to tilt to the service. 2019 first quarter, complete province accepts business class to complain 23377 in all, occupy always complain specific gravity for 33.52% ; Accept a service kind complain 34441, occupy always complain specific gravity for 49.39% , service kind complaining is 1.58 times what business class complains. Begin from 2015, service kind complain an amount to begin to exceed business class to complain, complain category year after year to the service kind complain tilt.
Kind of respect is complained in commodity, of before complaining a quantity 3 is electric equipment of family expenses electron respectively kind (8369) , vehicle kind (5211) , class of daily expense business (4058) .
Serving kind complain a respect, amount of Internet service class number is the largest (14083) , take a service kind 40.89% what complain gross; The life, society serves kind the 2nd (6039) , take a service kind 17.53% what complain gross; Telegraphic service kind complain 4508, education grooms service kind 2384, part a row 3, 4.
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