Xu Nv person was in last year hairdressing of car of 112 glad rain did way of north of bridge of gold of rich in relief area a piece of member gets stuck, charge a cost 2000 yuan. This inn closed down now, her Carrie still has 1700 multivariate remaining sum does not know to who should look for to retreat... complain similarly, hangzhou mayor makes public phone and each area county (city) long public phone, those who receive not be two. Consumer encounters this kind of situation, how should be the government sector helped? Fu Yang made a good example.
Receive what Xu Nv person complains to hand in after doing, bureau of business affairs of rich in relief region heads for the spot to handle instantly. But inn door lock, nobody are received hear a telephone call, industrial and commercial registered connection number already also stopped machine. Apparent, boss already close down runs person.
Came one year of this year May in May from last year inside, bureau of business affairs of rich in relief region accepts imprest card to complain a case in all 404, involve 105 shops. Among them 55 shops, bureau of classics business affairs is mediated frequently, ability is able to return the remaining sum inside the card of the person that hold card; And the others 50 shops embezzle more than of the person that hold card, close down runs person, let business affairs bureau do not reachcapture a shadow.
Come all the time, imprest card is a heat that consumer reflects, complain a quantity also year after year increases, but because lack of business affairs bureau executes the law professionally,the team is mixed execute the law method, can act as only the part of old uncle undertakes intercessory. Business the daily life of a family does not put old uncle in the eye, most mediation makes consumer dissatisfactory, business affairs bureau also feels " pressure hill is big " .
On May 8, rich in relief warden makes public a phone to accept a center the 5th times to take the lead, call together bureau of region business affairs, market to superintend bureau, legal system to do, make up appoint do relevant controller one case, held imprest card complaint handling is harmonious meeting, built imprest card mechanism of complaint handling linkage:
Since May 9, 2018, bureau of region business affairs advances what all complaining calorie of legal person circumstance, copy accuse region market to superintend bureau backup. If involve the legal person that imprest card complains to apply for those who cancel business permit, region market superintends list of backup of bureau criterion basis, give time-out to cancel business permit;
Be in charge of supervising and urge by bureau of region business affairs experience tells a store, inside a month, with short message, phone, fair show wait for a form to tell the customer that hold card, deal with the formalities that return check;
Appeal to experience imprest card circumstance by bureau of region business affairs, fair show the doorway at this shop;
Do protocol of bureau of help region business affairs to execute the law by region legal system writ, region market superintendency bureau cooperates bureau of region business affairs to be complained in the light of the key undertake executing the law handling;
Make up by the area do will imprest card to superintend function to straighten, tell relevant unit.
On May 14, bureau of region business affairs went to hair of region market superintendency bureau " manage about requesting to advance to involving card is complained door give the case of superintendency assistance " , superintendency bureau of the market that ask a division is managed to 20 door in make over, close down deals with business charter to cancel give in the process superintend and restrict.
Came 25 days on May 23, bureau of region business affairs superintendency bureau of staff member and region market executes the law personnel heads for big profit hair, east luxuriant He Yintai runs a store 26 times of area piece inside, respectively paste imprest card is issued inform a book. Inform operator to issue the obligation that imprest card should fulfil with this.
Dawn its code, after blocking its a way of escape up, on the processing that a lot of operator complain in imprest card, the manner improves apparently. Involve dynamical fort fitness, outstanding person fitness, still go up fine hairdressing beautifies hair etc many dissatisfactory, got settlement.
The Xu Nv that handled member card in hairdressing of glad rain car person, also received the telephone call of hairdressing of glad rain car later, ask whether she is willing to continue to consume inside the shop that opens business afresh, still be willing to will advance the 1700 multivariate remaining sum inside card, return her. Xu Nv person chose to continue to support calorie of consumption.
