Why does the company always have problem of so much quality? Why do we always have so much client to complain? This is the worry that numerous business is in charge of high and quality controller faces jointly. Below a lot of circumstances, because the process management of company interior did not do pair of be caused by,be.
I tell him: "If be 10 years ago, somebody asks me this question, my answer also agrees with you, but now I not so think. But now I not so think..
"But these a few years, the 0 blemish process that I am studying Kelaoshibi of American quality Great Master discovers when the method, the view of the ideology that Cheng of opposite of Mr Kelaoshibi manages and Liu academician has bigger difference, he wants process cent always government for 6, these 6 element are: Establishment of program of ability of manner of output, input, work, job, work, soft hardware. Establishment of program of ability of manner of output, input, work, job, work, soft hardware..
In a manufacturing industry is being used below very common examine the process is exemple, explain 0 blemish process to manage a method, how to pass accurate control in practice each process element, will solve a problem.
Then I thought of IQC (into makings examine) , this branch leads tall, efficiency because of leakage check low, response is slow, often be complained.
Time of check of leakage of batch sex problem is much, sheet is custom-built (inductance, transformer, radiator, PCB, wire, label, plastic outer covering) , problem of quality of sex of supplied materials batch flows every months to product line to have 30 batches of above at least, but cannot judge whether to belong to inspector leakage check.
Often discover batch mixing on product line, cause do poorly done work over again of product line big batch and client to complain even sometimes, but cannot distinguishing is IQC fault or storehouse hair fault are put to expect after examining, or before job shops puts batch mixing.
Examine cycle is long, average check gives cycle more than 3 days, because check gives time to grow, a lot of stock are not urgent makings originally, the result was turned into urgent material by IQC, some amounts the supplied materials with little, minor volume is in to lose in IQC by discovery even, threw into confusion manufacturing plan.
Because expect information feedbacks urgently not free, cause discovery of the ability before urgent makings often is being used to still stay in IQC place to wait for examine, because urgent makings is approved to retreat by IQC,throw into confusion even manufacturing plan, the member that plan, stock member, buyer often complains IQC.
Examine efficiency is low, average horary can check gives 1.4 batches of stock.
Because supplied materials marks or the supplier is packed not agree with requirement, often be asked to retreat goods or do poorly done work over again, complain very big, especially loose mail is sent CKD (Completely Knocked Down) stock, because the client asks neuter is packed, manufacturer home information does not appear on including case, pack unqualified the rate of do poorly done work over again that cause is higher.
Product line does not accord with a client to ask as a result of CKD stock, often want repackage, waste manpower material resources. Partial stock did not build IQC PASS rule after examine, often be complained.
Question of client examine and verify is much (handle non-standard, demand ambiguous etc) .
I ask him: "These belonging to solid? "These belonging to solid??
"It is true. " he answers.
"How can you just solve these problems quickly? " I ask again.
"I did not want to be clear about, ask you to give directions. " he looks at me to say.
"Process method emphasizes in ISO9000, your IQC is entered expect examining also is course of a business, what is the output of this process excuse me? " I ask.
"We exported eligible raw material. " ground of his truly thinking replies.
"If the supplier comes stock is unqualified, can your IQC turn it into qualification to taste? " I am refuted instantly.
"Very simple, this process outputs IQC only different product: Examined to report and build the goods that condition marks. " next I open a picture (as above, the process manages 6 element) .
I say then: "~ the element of 6 bassoon manage that these 6 Xiaoxiang are a process, without giving thought to how complex business process, OK will brief melt into manages 6 times this, want you to identify these 6 requirement only come out and management reachs the designated position, this process won't produce quality problem. This process won't produce quality problem..
"Do not understand the requirement of output, the job does not have direction, do you see a table 1 whether to accord with actual? Do you see a table 1 whether to accord with actual??
See he nods, I say then: "Identified output, will see input again, see a table please 2. See a table please 2..
"If will input the problem of this link to be solved, believe output can have substantially improvement. " I say sturdily.
The core idea of method of management of 0 blemish process is 8 words: Identify output, control an input. Its requirement identifies the output of the process first come out, the client of again certain course outputs the requirement of content and process to these, it is a foundation with this, right other 5 element (establishment of program of ability of manner of input, work, job, work, soft hardware) undertake administrative accurately, ensure its can satisfy the requirement of output.
