South the room of a clothbound that dispatch reporter Yao Jianguo spent nearly 500 thousand yuan to buy, after living more than 4 years, sitting room floor tile appears to be roused for nothing in succession, walk to resemble pressing seesaw, and this phenomenon is not an exemple, appear in many owner home however.
"I live in 9 buildings, share 6, among them 4 appear this kind of phenomenon. " the owner of garden of glad of community of international of Changjiang Delta of 3 water drive finishs the gentleman says, understand according to him, there is floor tile of many owner home to appear to be roused for nothing inside the village, some resembles him even the home is same, appeared wall is slack, dweller suspicion decorates quality to have a problem, it is jerry be caused by. To this, chief expresses related content canal customer service, what exceeded 2 years already is free guarantee period.
Owner: Floor tile sky rouses an influence to live
Garden of glad of community of international of drive Changjiang Delta is located in highway of coin of gold of 3 water southwest 3 around. On October 31, 2014, finish the gentleman controlled a building gladly. House floor area 89 square, every square 5500 yuan, take clothbound to repair. Because fear the building is reached,decorate have quality problem, he took project of Guangzhou city woodpecker technically still to seek advice from limited company personnel to head for on-the-spot test house. Look from the test house report that finishs the gentleman is shown, problem of quality of brick of ground air strike is much, in addition metope pollution also is being written much.
"I gave development business and content canal this problem feedback at that time square, the other side expresses to be able to send a person to examine and be maintained. " finish the gentleman says, but, the other side was not maintained at all, go out so cause the appearance that the floor brick bedding face of the sitting room in the home accumulates occurrence damaged, cock now, walk lopsided, resemble pressing seesaw, still give out noise, kick foot and tumble very easily, "Begin me to think with respect to me such, ask later, odd I am one layer, 6 other peoples have 4 is such, some situations that compare my home even are serious still. Some situations that compare my home even are serious still..
In finish in the gentleman's home, can see floor tile some already craze, large area floor tile already cock or the sign that have cock. And next door him in neighbour home, the case is more severe, about the same cock came to floor tile of whole sitting room, walk to produce sound. "It is very bored really, there is home appliance of a lot of furnitures in the home, it is difficult that he spend money to lay a brick afresh. " this owner says, they also had reacted to content canal, but the other side expresses to already guaranteed too period. Finish the gentleman is downstair an owner home of 8 buildings changed 4 floors brick afresh, the color with original floor tile is different, look very at odds, "Do not have method, myself gives Qian Long, for many times bargaining, development business also does not help maintenance " .
Content provides customer service: Passed to guarantee freely already period
A few days ago, finish gentleman and another owner come to the building again dish customer service center, slack problem and client represent cock of strike of air of brick of on the spot and wall bargaining. Miss Wu weighs the relevant controller that is in charge of recieving, the problem that finishs the gentleman is mirrorred has final conclusion early actually, already passed to guarantee period, and written reply already gave finish on gentleman hand.
Show on written reply, basis " residential guarantee of quality " agreement, "Material of brick of floor tile, wall, stone " maintain freely since due date period for 2 years. Via checking, finish gentleman from the time that receives a building to recently to mirrorred strike of floor tile air to already went more than 4 years, exceeded development already business guarantees with what finish the gentleman agrees period. Accordingly, finish the gentleman can be contacted decorate a company to have repair.
"This written reply is representing us basically the processing opinion to this matter. " Miss Wu says, but, she still can feedback the problem that finishs the gentleman is mirrorred to develop business. "We were spent hundred thousands of buy a house, appeared now so serious quality problem, your so irresponsible processing? This is not 9 problem, it is the problem that a lot of owner encounter, this is quality problem. " those who finish the gentleman is behaved to the manner of Miss Wu is very indignant. Talk things over not if really, both sides parts on bad terms.
Lawyer: The influence lives can sue
Passed to guarantee period not responsible? To this, the Liu lawyer of 3 water says Fosan, resemble finishing this kind of circumstance needs the gentleman actually specific understanding " empty beat " whether is the problem affected live, if can prove the problem has affected the quality that decorates existence to live, can ask to develop business to maintain, this follows " residential guarantee of quality " the agreement had nothing to do. And if develop business to be not maintained, owner people also can sue to the court.
