The graph does business for Qinghai shift site. Rash Dan Yang is photographed
In new network Xining on May 16 report (Lu Dan is in relief) reflect limited company of Qinghai of Chinese mobile group in the light of consumer (next weighing that Qinghai is mobile) to consumer complain cannot get tardy solve be related, qinghai is mobile and integrated when in be being accepted 16 days, new network reporter interviews a Wen De of Han of vise general manager, express, the company is right of these consumer complaining is handle according to flow.
According to reporter understanding, the near future has 3 customer early or late to mobile customer service 10086 report encounter severally. This year on April 6, citizen plum lady attended the old client give sb a present of limited company of Qinghai of Chinese mobile group to taste an activity. Morrow plum lady is returned returned gift and exit this activity, but before long hind got a short message however, "You 1080 yuan of telephone bills that in city Dong Mou on April 11 some interlinks inn pay already were sold back. " what is if Ms. Li is not clear about these 1080 yuan, cost, inquire 10086 customer service then, but did not get making clear answer.
Report of citizen king gentleman says: "I discovered on March 2 the mobile phone stops suddenly machine, the demon that discovered to 57 yuan are buckled more in account through inquiry 100 networks TV is special paragraph. " citizen king gentleman says, after he reflected this problem to mobile company on March 2, classics of around all previous a half moon, mobile company ignore, the phone still is in park plane position. He dialed 10086 customer service for many times, did not obtain satisfactory answer however.
Occupy an old person report of 75 years old additionally, his number was restricted suddenly to use for the mobile telephone of 136******55 on April 15, dozen do not go out to also cannot be received listen, the inquiry calls to Chinese mobile customer service after his child is informed this circumstance, the staff member says this number delivered a large number of bad news so by disuse. The old person feels very feel puzzled, he won't send message at all, deliver bad news from why to speak of? According to reporter understanding, phone of this old person already by out of service many days 20. During the family member of this old person also is in to 10086 report circumstance, but did not get settlement.
Be aimed at the condition that consumer reflects, the reporter covered the relevant staff member with mobile Qinghai 16 days, the staff member introduces the problem of 3 afore-mentioned consumer to already all got appropriate is solved.
Qinghai is mobile and integrated explanation of heart of article of Han of vise general manager says the department, because consumer did not make clear the computational means of Hunan formula,be, or because consumer did not make clear,be the condition that the broadband uses. The old person mobile phone of machine be stoppinged also by lift a ban.
Why of consumer complain last a period of time does a many month cannot get satisfactory answer? Han Wende says: "Qinghai shift is received after complaining, processing problem needs period of time, above all customer service personnel is versed in according to complaining content to need to send sheet is in charge of branch or network management department to wait to business undertake checking, shunt-wound department client undertakes communication handling, the service is in charge of a branch to need to confirm complained processing process and result after, after waiting for processing to end, feedback processing to customer service personnel as a result again, customer service personnel tells a client again. Customer service personnel tells a client again..
Qinghai saves consumer society to complain an employee introduction, get when the legitimate rights and interests of consumer when enroach on, the website that can save consumer society through Qinghai, small letter perhaps is dialed 12315 undertake complaining, society of Qinghai province consumer can be in 7 weekday whether does reply consumer accept this event. If accept, society of Qinghai province consumer will is opposite lawfully contradictory both sides undertakes intercessory, be in commonly 30-40 solve in weekday, the longest meeting is in 60 weekday solve. (Be over)
