Complainant circumstance
18*** of phone of full name Ms. Cao
Address Sichuan saves the Chengdu City Email44***@qq.com of area of bright and beautiful river
Complain category travel service
Complain object circumstance
Sichuan of address of travel agent of international of the harbor in complaining object name saves the Chengdu City
187*** of phone of contact king *
Complain content (factual time, place, character and its origin, development, result)
New need goes abroad conduction visa, travel agent of international of the harbor in searching is dealt with, after submitting a data, the other side did not inform moment to record dactylogram to need his to take Id and registered permanent residence on the spot this original arrives get a house, informed that day, number of households and total population was not found after dealing with his to come home this, doubt original is in native place, consider time issue, connection travel agent deals with butt joint staff member to if where manages,talk things over, the other side is ill-mannered, a decline, manage without deal with according to law, did not do, look for me to also do not have method.
Existing evidence already made a material, paid conduction fee, stay have receipt.
Complain the processing manner that asks pair of travel agent, the hope offers an explanation. As consumer, discovery has a problem, we contact processing in time with them, the other side by what a decline, travel agent must give out to reply clearly.
Sichuan of reply of limited company of travel agent of international of the harbor in Chengdu consumes net content to be as follows:
The circumstance explains
Chinese consumer signs up for Sichuan to consume a net:
My company received expensive unit transmit on May 16, 2019 (complain turn handle case the 00198100th period) case, my company develops to check and be handled instantly, the result that complains this the case to check processing now makes following specifications:
Guest cattail gentleman booked conduction Denmark visa on May 10, 2019, this client records dactylogram to embassy on May 16, 2019 formerly, my company staff member on May 15, 2019 in the morning 11:41, send butt joint of this client company the person collection dactylogram requisition, it is OK to affirmed repeatedly before this make an appointment.
Person of client square butt joint informed my company to original of booklet of registered residence of gentleman of staff member cattail is not beside and be in Dazhou at 23 o'clock in the evening on May 15, 2019, the staff member tells my company can let a person send booklet of registered residence to perhaps continue according to make an appointment continue to record dactylogram, but whether can send an autograph to want successfully to view the decision that get a house, and my commune member is versed in contact this client at continueing for many times at 8 o'clock in the morning on May 16, 2019, but Shiwei of person of this client square butt joint believes nobody to reply, nobody receives the telephone call listen; The client after 20 minutes just contacts my company to accepting a talented person staff member, the staff member told my company clearly also solution, my company is gone to get a house to accompany an autograph staff member from 9 o'clock when this client just came round to get a house to record dactylogram at 11 o'clock, the staff member already assisted my company to guest cattail gentleman types dactylogram successfully already and send an autograph to end, assist guest cattail gentleman to deal with those who give autograph hind to mail express is relevant item.
Just complain my company in view of the client the staff member did not inform guest cattail gentleman to need to take original of booklet of registered residence ahead of schedule; But my company already sent normal proclaimed in writing to inform need to bring document of booklet of registered residence, before the staff member does not assist guest cattail sea otter without inappropriate language make peace, my company is gone to conduction collection dactylogram and the practice of detailed sending a label, data of detailed chatting notes sees accessory:
Thank the support that expensive unit works to my company all the time and help!
Explain hereby!
Limited company of travel agent of international of the harbor in Chengdu
On May 16, 2019
On May 21, 2019 14: 20 Sichuan consume net pay a return visit: Had been in conduction process, but the mood is not quite good still, thank.
Sichuan consumes a net(Www.315sc.org)
Complain advisory Qq:12652315
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